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Getting Back to Business:  A Strategic Plan for Supporting the Success of Your Students
 

Getting Back to Business: A Strategic Plan for Supporting the Success of Your Students

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A presentation given by myself and Alec Lamon. The presentation contains our ideas for improving the technology experience for higher ed students (we originally gave it at EDUCAUSE 2010)

A presentation given by myself and Alec Lamon. The presentation contains our ideas for improving the technology experience for higher ed students (we originally gave it at EDUCAUSE 2010)

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    Getting Back to Business:  A Strategic Plan for Supporting the Success of Your Students Getting Back to Business: A Strategic Plan for Supporting the Success of Your Students Presentation Transcript

    • Alec Lamon
      Senior Director, CAOS
      Wharton Computing
      Becky Sweger
      IT Director, Student Experience
      Wharton Computing
      • Major: English Literature
      • Minor: Art History
      • Career: Technology
      • Sign: Pisces
      • LinkedIn
      • Major: English
      • Concentration: Tech Writing
      • Career: Technology
      • Sign: Cancer
      • LinkedIn
    • A strategic plan for supporting
      the success of your students
      Getting back to business:
    • Photo by Kendall Whitehouse
      Back to business
    • August
      Photo by Anjani Jain
    • March
    • Well positioned?
      Warner Brothers
    • IT Satisfaction Trend
      Photo by coba
    • Now What?
      Now What?
    • New Survey!
    • No Point Person
    • New Position
      IT Director of Student Experience
    • IT Satisfaction Trend
      Photo by coba
    • Results
      Signal to Noise
      Silos
      Distance
    • Strategy
    • How to get the attention of extremely busy people?
    • Timing is everything.
      Targeted messages.
      Short messages.
      Many channels.
    • New channel:
      student-elected IT reps
      Photo by marc_smith
    • New old channel:
      Face-to-face
    • Face-to-face: leave the office
      Photo by Kendall Whitehouse
    • Strategy
    • Waiting for course packs
    • Survey Says….
    • New course pack process
      Log into courseware
      Click course materials link
      Log in again
      Search for course materials
      Purchase materials
      Download individual files
      Print
      Collate
    • Not an ecosystem
    • Ecosystem
    • Strategy
    • The disconcerting realm of emotion
    • Embrace the emotions!
    • Give IT a voice
    • It really ties the room together.
    • Strategy
    • Questions?
    • TBD