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Alec Lamon<br />Senior Director, CAOS<br />Wharton Computing<br />Becky Sweger<br />IT Director, Student Experience<br />W...
Minor: Art History
Career: Technology
Sign: Pisces
LinkedIn
Major: English
Concentration: Tech Writing
Career: Technology
Sign: Cancer
LinkedIn</li></li></ul><li>A strategic plan for supporting <br />the success of your students <br />Getting back to busine...
Photo by  Kendall Whitehouse<br />Back to business<br />
August<br />Photo by Anjani Jain<br />
March<br />
Well positioned?<br />Warner Brothers<br />
IT Satisfaction Trend<br />Photo by coba<br />
Now What?<br />Now What?<br />
New Survey!<br />
No Point Person<br />
New Position<br />IT Director of Student Experience<br />
IT Satisfaction Trend<br />Photo by coba<br />
Results<br />Signal to Noise<br />Silos<br />Distance<br />
Strategy<br />
How to get the attention of extremely busy people?<br />
Timing is everything.<br />Targeted messages.<br />Short messages.<br />Many channels.<br />
New channel:<br />student-elected IT reps<br />Photo by marc_smith<br />
New old channel:<br />Face-to-face<br />
Face-to-face: leave the office<br />Photo by  Kendall Whitehouse<br />
Strategy<br />
Waiting for course packs<br />
Survey Says….<br />
New course pack process<br />Log into courseware<br />Click course materials link<br />Log in again<br />Search for course...
Not an ecosystem<br />
Ecosystem<br />
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Getting Back to Business: A Strategic Plan for Supporting the Success of Your Students

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A presentation given by myself and Alec Lamon. The presentation contains our ideas for improving the technology experience for higher ed students (we originally gave it at EDUCAUSE 2010)

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Transcript of "Getting Back to Business: A Strategic Plan for Supporting the Success of Your Students"

  1. 1.
  2. 2. Alec Lamon<br />Senior Director, CAOS<br />Wharton Computing<br />Becky Sweger<br />IT Director, Student Experience<br />Wharton Computing<br /><ul><li>Major: English Literature
  3. 3. Minor: Art History
  4. 4. Career: Technology
  5. 5. Sign: Pisces
  6. 6. LinkedIn
  7. 7. Major: English
  8. 8. Concentration: Tech Writing
  9. 9. Career: Technology
  10. 10. Sign: Cancer
  11. 11. LinkedIn</li></li></ul><li>A strategic plan for supporting <br />the success of your students <br />Getting back to business:<br />
  12. 12. Photo by Kendall Whitehouse<br />Back to business<br />
  13. 13. August<br />Photo by Anjani Jain<br />
  14. 14. March<br />
  15. 15. Well positioned?<br />Warner Brothers<br />
  16. 16. IT Satisfaction Trend<br />Photo by coba<br />
  17. 17. Now What?<br />Now What?<br />
  18. 18. New Survey!<br />
  19. 19. No Point Person<br />
  20. 20. New Position<br />IT Director of Student Experience<br />
  21. 21. IT Satisfaction Trend<br />Photo by coba<br />
  22. 22. Results<br />Signal to Noise<br />Silos<br />Distance<br />
  23. 23. Strategy<br />
  24. 24. How to get the attention of extremely busy people?<br />
  25. 25. Timing is everything.<br />Targeted messages.<br />Short messages.<br />Many channels.<br />
  26. 26. New channel:<br />student-elected IT reps<br />Photo by marc_smith<br />
  27. 27. New old channel:<br />Face-to-face<br />
  28. 28. Face-to-face: leave the office<br />Photo by Kendall Whitehouse<br />
  29. 29. Strategy<br />
  30. 30. Waiting for course packs<br />
  31. 31. Survey Says….<br />
  32. 32. New course pack process<br />Log into courseware<br />Click course materials link<br />Log in again<br />Search for course materials<br />Purchase materials<br />Download individual files<br />Print <br />Collate<br />
  33. 33. Not an ecosystem<br />
  34. 34. Ecosystem<br />
  35. 35. Strategy<br />
  36. 36. The disconcerting realm of emotion<br />
  37. 37. Embrace the emotions!<br />
  38. 38. Give IT a voice<br />
  39. 39. It really ties the room together.<br />
  40. 40. Strategy<br />
  41. 41. Questions?<br />
  42. 42. TBD<br />
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