Usability Capabilities & Expertise
Company Overview <ul><li>Founded in 2000 </li></ul><ul><li>Employee’s education </li></ul><ul><ul><li>HF/E & Experimental ...
Why Choose Benchmark? <ul><li>Strengths </li></ul><ul><ul><li>Bridging the gulf between research & business </li></ul></ul...
Experiences <ul><li>Techniques </li></ul><ul><ul><li>User Requirements Analysis </li></ul></ul><ul><ul><li>Persona & Scena...
Examples <ul><li>User Interface Design </li></ul><ul><ul><li>Purpose </li></ul></ul><ul><ul><ul><li>Online conservation de...
Examples, cont. <ul><li>Heuristic Evaluations </li></ul><ul><ul><li>Purpose </li></ul></ul><ul><ul><ul><li>Assessed OoBE <...
Examples, cont. <ul><li>User Experience Studies </li></ul><ul><ul><li>Purpose </li></ul></ul><ul><ul><ul><li>Ease of use <...
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Usability Services by Benchmark Research & Safety, Inc.

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Benchmark Research & Safety is a diverse group of consultants in Human Factors and related fields. This presentation summarizes the capabilities and relevant experience of our specialists in the fields of usability research, user experience design (UxD), and interaction design (IxD). Benchmark has offices in Idaho, Oregon, and Washington. Contact us at www.benchmarkrs.com.

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Usability Services by Benchmark Research & Safety, Inc.

  1. 1. Usability Capabilities & Expertise
  2. 2. Company Overview <ul><li>Founded in 2000 </li></ul><ul><li>Employee’s education </li></ul><ul><ul><li>HF/E & Experimental Psychology </li></ul></ul><ul><ul><li>Mechanical Engineering </li></ul></ul><ul><ul><li>Computer Information Systems </li></ul></ul><ul><li>Services we provide: </li></ul><ul><ul><li>Usability </li></ul></ul><ul><ul><li>Web application design & development </li></ul></ul><ul><ul><li>Product & occupational safety </li></ul></ul><ul><ul><li>Program administration & contract monitoring </li></ul></ul><ul><ul><li>Training & education </li></ul></ul>
  3. 3. Why Choose Benchmark? <ul><li>Strengths </li></ul><ul><ul><li>Bridging the gulf between research & business </li></ul></ul><ul><ul><li>Blending technology & psychology </li></ul></ul><ul><li>Our approach </li></ul><ul><ul><li>Form a detailed understanding of the user </li></ul></ul><ul><ul><li>Anticipate how the product will affect the user </li></ul></ul><ul><ul><li>Simplify gaps between product’s offering & the problem the user is trying to solve </li></ul></ul>
  4. 4. Experiences <ul><li>Techniques </li></ul><ul><ul><li>User Requirements Analysis </li></ul></ul><ul><ul><li>Persona & Scenario Development </li></ul></ul><ul><ul><li>Information Architecture </li></ul></ul><ul><ul><li>Concept Testing </li></ul></ul><ul><ul><li>Competitive Analysis </li></ul></ul><ul><ul><li>Task Analysis </li></ul></ul><ul><ul><li>Storyboarding & Prototyping </li></ul></ul><ul><ul><li>Heuristic evaluations </li></ul></ul><ul><ul><li>User-Experience Testing </li></ul></ul><ul><ul><li>User Interface Specifications & Guidelines </li></ul></ul><ul><li>Products </li></ul><ul><ul><li>Web-based applications </li></ul></ul><ul><ul><li>PC-based software </li></ul></ul><ul><ul><li>Handheld devices </li></ul></ul><ul><ul><li>Ultra-mobile PCs </li></ul></ul><ul><ul><li>Cellular telephones </li></ul></ul><ul><ul><li>Medical devices </li></ul></ul>
  5. 5. Examples <ul><li>User Interface Design </li></ul><ul><ul><li>Purpose </li></ul></ul><ul><ul><ul><li>Online conservation development plan </li></ul></ul></ul><ul><ul><li>Deliverables </li></ul></ul><ul><ul><ul><li>Storyboards & wireframes </li></ul></ul></ul><ul><ul><ul><li>Mockups & interactive prototypes </li></ul></ul></ul><ul><ul><ul><li>Final design spec </li></ul></ul></ul>
  6. 6. Examples, cont. <ul><li>Heuristic Evaluations </li></ul><ul><ul><li>Purpose </li></ul></ul><ul><ul><ul><li>Assessed OoBE </li></ul></ul></ul><ul><ul><ul><li>Evaluated critical tasks </li></ul></ul></ul><ul><ul><ul><li>Appraised strengths & weaknesses </li></ul></ul></ul><ul><ul><li>3 usability heuristics </li></ul></ul><ul><ul><ul><li>Nielsen’s 10 principles </li></ul></ul></ul><ul><ul><ul><li>Cognitive workload </li></ul></ul></ul><ul><ul><ul><li>Mobile phone-specific </li></ul></ul></ul>
  7. 7. Examples, cont. <ul><li>User Experience Studies </li></ul><ul><ul><li>Purpose </li></ul></ul><ul><ul><ul><li>Ease of use </li></ul></ul></ul><ul><ul><ul><li>Strengths & weaknesses of similar devices </li></ul></ul></ul><ul><ul><li>Deliverables </li></ul></ul><ul><ul><ul><li>Overall comparison </li></ul></ul></ul><ul><ul><ul><li>User-Based Guidelines for a Usable UMD </li></ul></ul></ul>

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