Communications
Topics Role and Importance of  Communications Phases of Communications Data Collection Technology and Information  Exc...
Introduction Knowledge of communications  plays an important role in your  paramedic training. All aspects of prehospita...
Communication The process of exchanging  information between individuals
Basic Communication Model    Sender has an idea, or message.    Sender encodes message.    Sender sends message.    Re...
Verbal CommunicationFactors that enhance or impedeeffective communication may be either SEMANTIC (the meaning of words)  ...
Your communication   network must consist ofreliable equipment designed to            afford clear communication among all...
Example of an EMS System    Using Repeaters
A radio system is a criticalcomponent of an EMS system. Radio Band—a range of radio  frequencies. Radio Frequencies—the ...
Communication Technology  EMS systems use all of today’s   various communication   technologies.  These include traditio...
A Basic Communications System Using Simplex Transmissions
Duplex transmissions allow  simultaneous two-way     communications.
Multiplex systems can transmitvoice and data at the same time.
Cellular Phone
Federal Communications      Commission (FCC) The agency that controls  all nongovernmental  communications in  the United...
The FCC: Licenses and allocates radio  frequencies. Establishes technical standards. Monitors frequencies to assure  ap...
Common Radio TermsUsed in Emergency Services
Written Communication An important aspect of EMS  communications. A prehospital care report (PCR)  is a written record o...
PCR is a legal document, admissible  in court.
The EMS Response (1 of 2) Detection and citizen access Call-taking & emergency  response Pre-arrival instructions Call...
The EMS Response (2 of 2) Discussion with medical  direction physician Transfer communications Back in service, ready f...
Detection &  Citizen Response
Call-taking & Emergency Response
Pre-arrival Instructions
Call Coordination & Incident         Recording
Discussion withMedical Direction Physician
Reporting Procedures One of your most important  skills will be gathering essential  patient information, organizing  it,...
Standard Reporting Format                 (1 of 2) Identification of unit and provider Description of scene Patient’s a...
Standard Reporting Format                (2 of 2) Pertinent past medical history  (SAMPLE) Pertinent physical exam findi...
Being   concise, descriptive,and thoroughare hallmarks     of aprofessional.
Elements of Medical Patient Report     Paramedic identification     Patient identification     Subjective data     Obj...
Elements of Trauma Patient Report     Paramedic identification     Patient identification     Mechanism of injury     ...
Summary Role and Importance of  Communications Phases of Communications Data Collection Technology and Information  Ex...
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Pt assess communications

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  • A. The functions of an Emergency Medical Dispatcher 1. Call taking 2. Alerting and directing response 3. Monitoring and coordinating communications 4. Pre-arrival instructions 5. Maintaining incident record B. Appropriate information to be gathered by the Emergency Medical Dispatcher 1. Caller's name and call-back number a. Enhanced 9-1-1 system 2. Address of event 3. Nature of event 4. Specific event information a. Call screening b. Pre-arrival instructions
  • C. Role of emergency medical dispatch in a typical EMS event 1. Part of the EMS system team 2. First contact with the EMS system 3. Coordination of response 4. Coordination of communications 5. Provision of pre-arrival instructions to mitigate event prior to arrival of units 6. Incident data collection D. Importance of pre-arrival instructions in a typical EMS event 1. Provides immediate assistance 2. Complements call screening 3. Provides updated information to responding unit(s) 4. May be life sustaining in critical incidents 5. Emotional support for caller/ bystanders/ victim
  • A. Information that should be verbally reported to medical direction 1. Depends on technology used for transmission 2. May vary with local protocol 3. Based on patient priority 4. Standard format a. Efficient use of communications system b. Assists medical direction c. Assures no significant information is omitted
  • General procedures for exchange of information 1. Protect privacy of the patient 2. Use proper unit numbers, hospital numbers, proper names, and titles 3. Do not use slang or profanity 4. Use standard formats for transmission 5. Utilize the "echo" procedure when receiving directions from the dispatcher or physician orders 6. Obtain confirmation that message was received
  • Pt ID includes age sex pmd pertinent medical history Objective includes vitals Plan includes treatments and their effects on patient Allows hospital to anticipate patient and prepare – include eta
  • Don’t forget vitals Best way is to follow pcr
  • Pt assess communications

    1. 1. Communications
    2. 2. Topics Role and Importance of Communications Phases of Communications Data Collection Technology and Information Exchange Components of an EMS Communications System
    3. 3. Introduction Knowledge of communications plays an important role in your paramedic training. All aspects of prehospital care require effective, efficient communications. Communication is the key link in the chain that results in the best possible patient outcome.
    4. 4. Communication The process of exchanging information between individuals
    5. 5. Basic Communication Model  Sender has an idea, or message.  Sender encodes message.  Sender sends message.  Receiver receives message.  Receiver decodes message.  Receiver gives feedback to sender.
    6. 6. Verbal CommunicationFactors that enhance or impedeeffective communication may be either SEMANTIC (the meaning of words) or TECHNICAL (communications hardware)
    7. 7. Your communication network must consist ofreliable equipment designed to afford clear communication among all agencies within the system.
    8. 8. Example of an EMS System Using Repeaters
    9. 9. A radio system is a criticalcomponent of an EMS system. Radio Band—a range of radio frequencies. Radio Frequencies—the number of times per minute a radio wave oscillates. Ultrahigh Frequency (UHF)— radio frequency band from 300 to 3,000 megahertz.
    10. 10. Communication Technology  EMS systems use all of today’s various communication technologies.  These include traditional forms of radio communication as well as innovations in radio technology and other media.
    11. 11. A Basic Communications System Using Simplex Transmissions
    12. 12. Duplex transmissions allow simultaneous two-way communications.
    13. 13. Multiplex systems can transmitvoice and data at the same time.
    14. 14. Cellular Phone
    15. 15. Federal Communications Commission (FCC) The agency that controls all nongovernmental communications in the United States
    16. 16. The FCC: Licenses and allocates radio frequencies. Establishes technical standards. Monitors frequencies to assure appropriate usage. Spot checks base stations and dispatch centers for appropriate licenses and records.
    17. 17. Common Radio TermsUsed in Emergency Services
    18. 18. Written Communication An important aspect of EMS communications. A prehospital care report (PCR) is a written record of an EMS response.
    19. 19. PCR is a legal document, admissible in court.
    20. 20. The EMS Response (1 of 2) Detection and citizen access Call-taking & emergency response Pre-arrival instructions Call coordination and incident recording
    21. 21. The EMS Response (2 of 2) Discussion with medical direction physician Transfer communications Back in service, ready for next call
    22. 22. Detection & Citizen Response
    23. 23. Call-taking & Emergency Response
    24. 24. Pre-arrival Instructions
    25. 25. Call Coordination & Incident Recording
    26. 26. Discussion withMedical Direction Physician
    27. 27. Reporting Procedures One of your most important skills will be gathering essential patient information, organizing it, and relaying it to the medical direction physician.
    28. 28. Standard Reporting Format (1 of 2) Identification of unit and provider Description of scene Patient’s age, sex, and approximate weight Patient’s chief complaint Brief pertinent history (OPQRST)
    29. 29. Standard Reporting Format (2 of 2) Pertinent past medical history (SAMPLE) Pertinent physical exam findings Treatment given so far/ request for orders Estimated time of arrival to the hospital Other pertinent information
    30. 30. Being concise, descriptive,and thoroughare hallmarks of aprofessional.
    31. 31. Elements of Medical Patient Report  Paramedic identification  Patient identification  Subjective data  Objective data  Plan
    32. 32. Elements of Trauma Patient Report  Paramedic identification  Patient identification  Mechanism of injury  Injuries  Plan
    33. 33. Summary Role and Importance of Communications Phases of Communications Data Collection Technology and Information Exchange Components of an EMS Communications System
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