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Crisis Management

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Crisis Management

Crisis Management

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Transcript

  • 1.  
  • 2. Crisis Management
    • Systematic attempt to avoid organizational crisis & managing the crisis events which occur
    • A crisis is unpredictable but not unexpected
    • Crisis management is important as a crisis affects any & all parts of society
    • If a crisis is handled incorrectly death tolls rise
    • Detection, preparation, containment, recovery, & evaluation are important in crisis management
  • 3. Crisis Management & Law Enforcement
    • Requires solid expertise, incredible instincts, and excellent communication skills
    • Law enforcement agents and agencies face crisis situations on a regular basis
    • Detection, preparation, containment, recovery, & evaluation of a crisis in law enforcement is vital in survival and protection of the community
  • 4. Hostage Survival
    • Submission or resistance?
    • Certain captors have no intention of releasing hostages
    • Those holding individuals hostage are often unstable
    • Some captors desire a certain action others torment and kill to send a message
    • They are usually brutally rough
    • They will attempt to keep individuals disoriented
  • 5. How to survive being held hostage
    • Remain calm
    • Appear cooperative
    • Remain alert
    • Remember the dress, accent, sex, and names of those holding you hostage
    • Remain physically and mentally fit
    • Attempt communicating with individual(s) holding you hostage
    • If rescue attempt is made get to floor immediately
  • 6. Violence in the Workplace
    • Common
    • Usually disgruntled or unstable employees
    • Employees screened but situations still arise
    • Warning signs usually missed
    • Threats should be taken seriously
    • Basic training teaches employees and employers to recognize warning signs
  • 7. Preventing & Handling Violence in the Workplace
    • Promote healthy work relationships
    • After termination access to the building should be denied
    • Give final paycheck at time of termination
    • Security guards should be aware of threats made
    • Full cooperation with local law enforcement: name of suspect, terms of termination, knowledge of the building layout
  • 8. Bomb Threats & Bombings
    • Evacuation of building
    • Location of bomb
    • Keep caller online as long as possible
    • Note the speech, accent, sex, tone, mannerisms of caller
    • Expect a second bomb to detonate after first one
    • Attempt to remain calm
  • 9. Bomb Threats and Bombings
    • Do not run to window after explosion
    • Hit the floor to avoid shards of glass which kill
    • Hide under desk if possible until safe to evacuate
    • Rescue workers should wait to enter the scene until it is known there is no other bombs in the area
    • Watch for individuals wearing heavy clothing, perspiring, fidgety, muttering, or avoiding law enforcement
    • Report cars weighed down heavily, no tags, or tags not matching
  • 10. Basic Fire Prevention
    • Install and check smoke alarms
    • Place fire extinguishers on every floor of home & business
    • Keep combustible materials away from heat sources
    • Never smoke in bed or not smoking at all
    • Keep holiday greens away from heat sources
  • 11. Basic Fire Prevention
    • Have fire escape plans which are practiced periodically
    • Keep a check on the electrical system, appliances, heating system and other devices on a regular basis
    • Know location of each window and other areas of escape
    • Test windows frequently
    • Keep escape areas from being blocked
    • Have designated meeting place after escaping a fire
    • Do not return to burning building
  • 12. Crowd Control
    • Understanding of what causes riots
    • Riots compared a fire, requires fuel & spark
    • Some riots are due to building up of racial prejudice, unfair treatment, & improper ways of dealing with anger or frustration
    • Rumors & not actual events start riots
    • Alcohol, disappointment, & zealousness are also contributing factors
  • 13. Crowd Control
    • Handling crowd control requires force, barriers, sprays, gases, & extra security
    • Buildings are set on fire, buildings damaged
    • If in a crowd & riot breaks out, escape is suggested
    • Get close to ground to escape if possible
    • Allow professionals to break up the riot
  • 14. Conclusion
    • Society and businesses are vulnerable to disasters
    • Important for businesses and law enforcement agencies to prepare for these events
    • Cooperation from employees and citizens is necessary in preventing and handling a crisis
    • Planning and early detection are crucial in handling a crisis