Cheap And Efficient Tools Euroia09

Cheap and efficient tools Engaging users in design when there is no budget and there is no time

iQ Content iQ Content Usability | Design | Content | Analytics 0:00 / 4:59 2

Does this sound familiar? “We won’t be doing any user testing for this project. There is just no budget for it, and we don’t have time“ 3

The Holy Trinity Quick User research Cheap Valuable 4

Prototyping User testing Traffic analysis My night at the Odeon Nua Sarah is joining Nua What people say: Photos: What do you like? Far far away, behind the word mountains, This week's offers Nua Post Upload! Far far away, Far far away, Far far away, behind the word behind the word behind the word mountains, mountains, mountains, Vote! Vote! Vote! 5

Prototyping User testing User testing Traffic analysis My night at the Odeon Nua What people say: Photos: Far far away, behind the word mountains, Post Upload! 6

Prototyping User testing Traffic analysis Traffic analysis Before After 7

Prototyping User testing Traffic analysis Quick IMAGE MAP PROTOTYPES User research Cheap Valuable 8

Prototyping User testing Traffic analysis GOOD THINGS: Not a single line of code required 11

Prototyping User testing Traffic analysis MORE GOOD THINGS: Starting from existing wireframes, an image map prototype can be built by an interaction designer in 3 to 5 hours 12

Prototyping User testing Traffic analysis EVEN MORE GOOD THINGS: Image map prototypes provide enough interactivity to test static web pages 13

Prototyping User testing Traffic analysis BAD THINGS: You can’t use them to test pages that require user input or move (i.e. web forms, animations, effects, transitions, etc) 14

Prototyping User testing Traffic analysis Quick HYBRID PROTOTYPES User research Cheap Valuable 15

Prototyping User testing Traffic analysis 16

Prototyping User testing Traffic analysis http://url.ie/2i4h 19

Prototyping User testing User testing Traffic analysis Quick USER research TESTING User Cheap Valuable 20

Prototyping User testing User testing Traffic analysis STANDARD APPROACH: Tests carried out in lab with 2 laptops (Windows OS), USB keyboard and mouse, monitor, webcam, microphone and Morae 21

Prototyping User testing User testing Traffic analysis STANDARD APPROACH: Protocol: 6 to 8 participants compensated with €60 - €70 for 1-hour tests spread along 2 days 22

Prototyping User testing User testing Traffic analysis INFORMAL APPROACH: Tests carried out in client’s point of contact with customers (e.g. bank branch) with 2 laptops (Mac OS), USB keyboard and mouse, monitor and Silverback 23

Prototyping User testing User testing Traffic analysis INFORMAL APPROACH: Protocol: 15 to 20 participants compensated with €20 for 15- minute tests spread along 2 days 24

Prototyping User testing User testing Traffic analysis INFORMAL APPROACH GOOD THINGS: Cheaper and faster 25

Prototyping User testing User testing Traffic analysis USER TESTING WITH 7 USERS: FIXED COSTS VARIABLE COSTS DAYS STANDARD €3,385 €1,700 2 INFORMAL €2,940 €140 1 26

Prototyping User testing User testing Traffic analysis INFORMAL APPROACH BAD THINGS: Impossible to recruit participants of a certain profile 27

Prototyping User testing User testing Traffic analysis INFORMAL APPROACH BAD THINGS: Participants will be already your client’s customers: you’ll learn nothing about prospective customers’ behaviour 28

Prototyping User testing User testing Traffic analysis INFORMAL APPROACH BAD THINGS: Tests must be short and very focused: no time for pre-test questionnaires or debriefing interviews 29

Prototyping User testing User testing Traffic analysis THE TRICK: USE BOTH Use the standard approach for exploration, and the informal approach for validation 30

Prototyping User testing User testing Traffic analysis THE BENEFIT: MORE ITERATIONS Combining the standard and informal approaches, we have squeezed one more round of user testing in our projects 31

Prototyping User testing User testing Traffic analysis THE BENEFIT: MORE ITERATIONS Before: 2 rounds of standard testing After: 1 round of standard testing, 2 rounds of informal testing 32

Our initial assumption Testing IA = Card sorting

Donna Spencer: Card sorting is a “tool that helps us understand people we are designing for”

Testing IA = Card sorting

Piece 1: Identify key user tasks

Piece 2 - carefully craft wording

Piece 3: image map prototypes x 2

The tests - Round 1  12 users  2 days  initially tested the live site as well  rotated which version was served first

Key insights  Visible second level nav was critical  Home link very useful  Terminology, like “plans & costs” vs. “plans & services”

Round 2  Validate new IA  Focus on new and existing page designs  Just 5 users this time

What did the prototypes do for us?  Ease of prototyping allowed us to quickly adapt to completely new test plan  Shrunk distance between testing artefact and the real thing  Made us confident in our result

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Cheap And Efficient Tools Euroia09

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