8. On the phone Requests for information Prices and discounts Sizes / Features Delivery Payment Complaints
9. EmailsWhat is an email?
10. Email address email@example.comUsername @ (at sign) Domain name Top-level Mail server domain
11. Email To: CC: BCC: Subject: Body:
12. SpamIt hurts everyone.
13. Commercial emails Requests for information Quotes Delivery Payment Conflicts
14. Message structureSalutation Dear Ms Martínez,Message How are you? Blah, blah, blah… Blah, blah, blah… Blah, blah, blah… Blah, blah, blah… Blah, blah, blah…Polite ending Looking forward to your reply,Signature Daniel Peñalver
15. Message formalityLess formal More formalHello Bego, Dear Ms Martínez,Blah, blah, blah… Blah, blah, blah…Blah, blah, blah… Blah, blah, blah…Blah, blah, blah… Blah, blah, blah…Talk to you soon, Looking forward to your reply,Dani Daniel Peñalver
16. Polite endings Looking forward to your reply, Hoping to hear from you soon, Thank you very much in advance, Kind regards, Best regards, Regards, Have a very nice day!
17. Payment terms You can pay in three easy installments. We offer fixed monthly repayments at attractive interest rates. Pay in easy, interest-free installments.
18. Attachments Please find enclosed… Enclosed you will find a copy of our… I’m sending you … with this email.
19. Tricks Look up words: http://www.wordreference.com Look up sentences: http://www.linguee.es Check your spelling: Revisar > Ortografía
21. Your website needs… Shopping cart programSecure Socket Layer (SSL) certificate (secure credit card information transfer) Payment gateway
22. How to buy Find product (in a search engine like Google)Add to shopping basket (British) or shopping cart (American English) Checkout button Log in or Sign up Account Log-out
23. How to buy Find product (in a search engine like Google)Add to shopping basket (British) or shopping cart (American English) Checkout button Log in or Sign up Account Log-out
24. How to sell MarketingSearch Engine Optimization (SEO) Usability Social media (Twitter, Facebook) Pay Per Click
25. Your CV It’s important
26. Your CV is sales literature It has to talk about your features and benefits!
28. Curriculum Vitae Name: Mary Example Casanova Address: My street name, number, Murcia Email address: firstname.lastname@example.org Phone number: +34 968 XXXXXX Date of birth: 2 June 1975 Nationality: Spanish
29. Curriculum Vitae Objective: To obtain a position as a salesperson in which I will be able to put my knowledge of English to good use. Education & Qualifications 19XX-19XX – Instituto Francisco Salzillo, Alcantarilla. Higher education Training courses Other skills (computer skills, typing)
30. Curriculum Vitae Employment 19XX-20XX – Zapatitos Shoe Shop Position: sales assistant Responsibilities: sales, stock control Achievements: during the time I was employed shop sales increased 20%
31. Curriculum Vitae Interests Yoga, watersports, painting Reference Ana Formerboss Address of my former boss, +34 968 XXXXXX
32. Cover letter “I have seen your advertisement in …” I have been given the address of your company by… I am interested in applying for the post of… As you can see from my enclosed CV I work for… At present I am responsible for…
33. Unemployed? I’m between jobs at the moment (and have been since…) I’m out of work at present. I am currently unemployed. I was made redundant. I was one of the XX employees to be made redundant. My last employer was…
34. Cover letter Reason for leaving current job (prospects, salary) I very much hope that you will grant me an interview. I enclose my CV and copies of my qualifications a testimonial from my previous employer Polite ending: Hoping to hear from you soon,
55. Sales Sale price _________This week’s specials _________This month’s specials _________ ____ off today Special price Half price Reduced to clear Discount price New season
56. Thank you!
57. Reference Communication for Business, by Birgit Abegg and Michael Benford.Professional English in Use: ICT For Computers and the Internet, by Esteras & Fabré Open 24 hours CC: by http://www.flickr.com/photos/sally_12/2613972183/sizes/o/in/photostream/