Onboarding A Multigenerational Workforce

About Us   Who We Are •  Bersin & Associates is an industry research and advisory services company dedicated to helping organizations implement enterprise learning and talent management strategies for business performance improvement.   Research Areas •  Enterprise Learning •  Learning Technology •  Informal Learning •  Leadership Development •  Performance Management •  Career and Succession Management •  Workforce Planning •  Sourcing and Recruiting •  Talent Management Systems •  Talent Strategy   Offerings •  In-Depth Studies and Reports •  Research Memberships •  Advisory Consulting •  Benchmarking •  Workshops Copyright © 2009 Bersin & Associates. All rights reserved. Page 2

Bersin & Associates Research Membership   Access to the largest collection of research in learning and talent   Network with global, best practice organizations   Hundreds of case studies in all major industries   Decision support models and tools   Benchmarking metrics   Annual IMPACT conference http://www.bersin.com/membership Copyright © 2009 Bersin & Associates. All rights reserved. Page 3

Onboarding a Multi-Generational Workforce Report   300+ Quantitative Survey Respondents   7 Solution Provider Providers   10+ Best Practice Case Studies   Recommendations for Purchasing an Onboarding System   Key Trends and Market Analysis   Social Networking Copyright © 2009 Bersin & Associates. All rights reserved. Page 4

Agenda   Strategic Onboarding: A Definition   Onboarding a Multi-Generational Workforce   Key Findings   Onboarding Maturity Model   Technology Enablers   Impact of Social Networking   Cases-In-Point Copyright © 2009 Bersin & Associates. All rights reserved. Page 5

Why Is Onboarding So Critical? “Studies have shown that on average it costs about 1.5 times an employee’s annual salary to replace that employee when he/she leaves Rockwell Collins. For example, it would cost our company roughly $75,000 in recruiting costs, training expenses, and lost productivity to replace someone who made $50,000 a year. “ -Rockwell Collins Company Report, 2008 Copyright © 2009 Bersin & Associates. All rights reserved. Page 6

Ownership…Where Does Onboarding Belong? Sourcing Screening & Onboarding Talent Assessing Acquisition Hiring Interviewing Source: “Talent Acquisition Systems,” Bersin & Associates, 2009. Figure 1 Copyright © 2009 Bersin & Associates. All rights reserved. Page 8

Where Does it Go Wrong?  Lack of Ownership  Lack of Support from Senior Management  Viewed As A Checklist  Poor Understanding of its Impact on Retention  Defining the Process Copyright © 2009 Bersin & Associates. All rights reserved. Page 9

Workforce Demographics Impacts Onboarding  Baby Boomers Are Not Retiring •  Tech Savvy, Involved, and Need Work  Different Attitudes = Different Tools  One Size Does Not Fit All  Open Communication is Imperative  Requires Continuous Reevaluation Copyright © 2009 Bersin & Associates. All rights reserved. Page 10

Today’s Talent Market Candidates Everywhere 61 Million Boomers Senior Roles Hope to Retire 11.5 Million Silent Generation Retired Need some work 43 Million Gen X Hoping to “Take Over” 6 Million 51 Million college Candidates Grads and Looking for Work Millenials Copyright © 2009 Bersin & Associates. All rights reserved. Page 11

Today’s Talent Market All Connected To Each Other 61 Million Boomers Senior Roles Hope to Retire 11.5 Million Silent Generation Retired Need some work 43 Million Gen X Hoping to “Take Over” 6 Million 51 Million college Candidates Grads and Looking for Work Millenials Copyright © 2009 Bersin & Associates. All rights reserved. Page 12

Baby Boomers Best Practices  Focus on the Process Over Socialization  Clearly Defined Onboarding Roadmap  Frequent Feedback Mechanisms  Traditional Recruitment and Retention Mechanisms (Benefits, Retirement Plan)  Forms Management  Show Respect  Extend Onboarding Beyond 6 Months Copyright © 2009 Bersin & Associates. All rights reserved. Page 15

Generation X: Best Practices  Mentor Program  30-60-90 Day Performance Reviews  Forms Management and Tasks Management  Planned Lunches On Day One (53% or respondents)  Pre-Employment Gift Copyright © 2009 Bersin & Associates. All rights reserved. Page 16

Generation Y Best Practices  Internal Social Networking  Enable Contribution  Assignment on the First Day (17% of companies)  Interactive Media Tools  Socialization in the Company Culture  “New Hire Clubs”  “Buddy System” (47% of companies)- Starbucks Coffee  Link Onboarding to Learning-RWD Technologies Copyright © 2009 Bersin & Associates. All rights reserved. Page 17

Key Findings   The majority of organizations are customizing their strategic onboarding process by job roles but fail to consider the implications of a multigenerational workforce.   Organizations with a multigenerational onboarding process are effectively leveraging social media.   Best practice organizations employee a manager who is directly responsible for the onboarding process.   Onboarding systems have plenty of opportunity for growth in today’s market. Copyright © 2009 Bersin & Associates. All rights reserved. Page 19

Key Findings   Despite a strong demand for employee engagement, the key drivers for onboarding are forms management and compliance.   Team building initiatives are critical when onboarding younger generations.   Industries with organizations automating the onboarding process are also the same industries that have had an onboarding program in place for over a year. Copyright © 2009 Bersin & Associates. All rights reserved. Page 20

Onboarding Systems New Hire Employer Recruiter Retention Branding Forms Management Tasks Management New Hire Socialization Hiring Manager Engagement Compliance Copyright © 2009 Bersin & Associates. All rights reserved. Page 22

Improved User Experience Features •  Job Carts •  RSS Feeds •  Quick Links •  Video •  Embedded Analytics •  Mouseovers •  Job Agents •  Pictures •  Wizards •  Dashboards •  “Drag and Drop” Configurability •  “Send to a Friend” •  “Point and Click” •  Collaboration •  Personalized Icons •  Web 2.0 Features •  Google Map Integration •  Logos and Corporate Branding •  “Save to Favorites” •  Organizational Charts •  Adjust Text Size •  Side-by-Side Comparisons Source: “Talent Acquisition Systems,” Bersin & Associates, 2009. Figure 35 Copyright © 2009 Bersin & Associates. All rights reserved. Page 24

Social Media   Facebook •  Ernst & Young •  Verizon Wireless   Twitter •  Sodexo   Simulations/Games •  Wachovia   LinkedIn •  Fidelity •  Boston Scientific   Second Life •  IBM Copyright © 2009 Bersin & Associates. All rights reserved. Page 25

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Onboarding A Multigenerational Workforce

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