Submitted to: Mr:Nandy
Frankfinn institute of air hostess training
Hotel is define by the british law as a place were
bonifiede person receives food and shelter,provided
he is in a position to pay for it.
A hotel may be defined as an establishment whose
primary business is providing lodging facilities for
the general public and which funishes one or more
of the services:
a)Food and Beverage services.
b)Room attendant services.
d)use of furniture and fixtures.
e)Safety and Security to the Guest and his
The real growth of the modern hotels took place
in the USA beginning with the opening of the city
hotel…in 1974 in new york. This was the first
building erected for hotel purpose.This period
also saw the beginning of chain operations under
the guidens of E.M. statlers.
1920 - 1935
1935 – 1950
CHARACTERISED BY LESSER CAPITAL EXPENDITURE AND
OPERATE FROM FORTS, PALACES, CASTLES, RIVER
LODGES, HERITAGE BUILDINGS ETC.
FORMS 30% OF
18000 sq.m AREA
DELUXE & 5
: LUXURY AT HIGH
PRICE , 27 % GOVT.
FOR MIDDLE LEVEL
• SPECIALLY EQUIPED WITH CONFERENCE
ROOMS, SEMINAR HALLS, INTERNET
FACILITIES ETC. TO SUIT THE CORPORATE
• Eg: INTER-CONTINENTAL, CROWNE PLAZA
LOCATED NEAR AIRPORTS AND SUITABLE
FOR SHORT STAY TRAVELLERS.
• ARE FOUND NEAR ALL MAJOR CITY
MOSTLY LOCATED AT HILL STATIONS AND
SPECIALLY FASCILITATED TO SUIT THE
COMFORTS OF HONEYMOON COUPLES.
• Eg. HOTEL WOODVILLE PALACE, CARLTON
HOTEL, HOTEL HONEYMOON INN ETC.
1. Shortage of skilled employees
2. Retaining quality workforce
3. Shortage of rooms
4. Intense competition and image of India
5. Customer expectations
6. Manual back-end
Domestic Hotel: It has its chain in the inside
of country only. There will be no hotels
linked in other country.
International Hotel: It’s a hotel having the
large chain circle entire the continent i.e, in
The Indian Hotels Company (IHC) is the
parent company of Taj Hotels Resorts and
It was founded by Jamsetji N. Tata on
Currently the Taj Hotels Resorts and
Palaces comprises 57 hotels at 40 locations
Additional 18 hotels are also being operated
around the globe.
During fiscal year 2006, the total number of
hotels owned or managed by the Company
The Taj hotels are categorized as luxury,
leisure and business hotels.
The Taj Luxury Hotels offer a wide range of
luxurious suites with modern fitness
centers, rejuvenating spas, and well-equipped
banquet and meeting facilities.
The Taj Leisure Hotels offer a complete
holiday package that can be enjoyed with the
It provides exciting activities ranging from
sports, culture, environment, adventure, music,
The Taj Business Hotels provide the finest
standards of hospitality, which helps the business
trips to be productive.
They offer well-appointed rooms,
telecommunication facilities, efficient service,
specialty restaurants and lively bars, wellequipped business centres, and other conference
THE TAJ GROUP OF HOTELS
TAJ WEST END
MULTI – CUISINE
Our commitment encompasses all actions related to our
products, services, associates, partners, vendors and
We will partner and engage with our environment through
EARTH: Environmental Awareness and Renewal at Taj
Hotels. For us EARTH is not a program, nor a process; it
is a way of life
Taj Hotels Resorts and Palaces is proud to receive the 2008
GOLD Magellan Award for its Brand Campaign - 'No Room for
the Ordinary' in the Advertising / Marketing Campaign Category
and Print advertising Category.
Taj Hotels Resorts and Palaces is proud to receive the award for
‘The Best Business Hotel Chain in India’ by the readers in UK at
the 2008 Business Traveller Awards.
Taj Hotels Resorts and Palaces tops the ranking in hotels segment
in 'Asia Pacific's Top 1,0-00 Brands' survey for 2008.
Jiva Spa is nominated for the award of ‘Best Spa
Treatment –Ventoz’ Asia Spa India Awards held on 8th
April 2009 held atDelhi
Dun & Bradstreet - American Express Corporate Awards
2007 -India's Top 500 Companies 2007 - in the "Hotels"
category - TheIndian Hotels Company Ltd.
Taj Hotels Resorts & Palaces - Avaya GlobalConnect
CustomerResponsiveness Awards 2007- “ India’s Most
CustomerResponsive Hotel “ – Category Hotels.
Mile stone of Taj GROUP
The Company opens its first hotel, the "Taj Mahal Palace" in
The Company opens its first five star deluxe beach resort,
the "Fort Aguada Beach Resort" in Goa.
The Company begins business in metropolitan hotels
by opening the five star deluxe hotel, the "Taj
Coramandel" in Chennai
In room telephone service
Express check -in and out
Front desk 24 – hour
Taj hotel has set its price of the room on the basis of
Business, Leisure and Luxury class.
The Taj Suite
Standard sea view double
Standard sea view single
The Taj Lady
Last but not least……
it’s a hotel which named
with the symbol of
That’s why the taj never
neglect his service in
keeping at a good
These are some symbols that shows that a hotel
Marriott International, Inc. is a leading hospitality
company with more than 3,800 properties, 19 hotel
brands, and associates at more than 3,800 managed
and franchised properties around the world.
Founded by J. Willard and Alice Marriott and
guided by Marriott family leadership for more
than 80 years, the company is headquartered in
Bethesda, Maryland, USA, and reported revenues
of nearly $12 billion in fiscal year 2012.
New! Gaylord Hotels
Gaylord Hotels, a world-renowned leader in resort
experiences, has recently joined the Marriott
portfolio of brands to offer guests breathtaking
vacation and convention options.
From the scenic banks of the Potomac in Washington,
D.C. to the lively heart of Music City in Nashville,
Gaylord Hotels celebrate the heritage of their
Fueled by the brand’s hallmark "Everything in one
place" concept, each Gaylord Hotels resort blends
magnificent settings, luxurious rooms and world-class
entertainment to delight every guest with a truly
A worldwide symbol for the finest in
accommodations and service, there are over 75
Ritz-Carlton hotel and resort locations worldwide.
Our properties offer signature service amenities,
including fine dining, 24-hour room service, twicedaily housekeeping, fitness and business centers,
and concierge services.
At Marriott's most elegant and
luxurious brand, little touches add up
to exceptional experiences
JW Marriott luxury hotels and
resorts provide business and leisure
travelers with simple elegance, an
inviting atmosphere, and a deluxe
level of comfort and personal service
on their terms.
This is the latest edition of luxury boutique
hotels and the perfect combination of
energetic atmosphere, attitude and style.
Each property is distinctive and designed by
award-winning hotelier Ian Schrager. Each
EDITION hotel is located in one of the
world's most attractive destinations.
The Autograph Collection is an evolving
ensemble of strikingly independent hotels.
Each destination has been selected for its
bold originality, rich character and
uncommon details. From near to far, iconic to
historic, the result is an array of properties
that is nothing less than unique,
nothing short of collectively exceptional.
Travel should be inspiring. At Renaissance
Hotels worldwide, you'll find inspiration at
every location. Choose from one of our historic
icons, chic boutiques or luxurious resorts. Each
offers it own personality, local flavor,
distinctive style and charm. All will stimulate
your appetite for discovery.
An upper moderate tier lifestyle hotel
brand, targeting the design conscious,
younger traveler looking for a cosmopolitan
hotel stay in a great city location. With
stylish, urban hotels, the brand appeals to
both business and leisure travelers who seek
to experience the culture of the city.
Marriott Hotels & Resorts
Our mission is to help you travel brilliantly. To
make your every event and stay with us
unforgettable and effortless. Whether you’re
traveling for business or pleasure, we offer 500
locations worldwide that are as diverse and
multifaceted as you are. Our hotels and resorts
feature lobbies that transform with your needs,
tech-enabled meeting spaces, and intuitive
guest rooms. Because it’s not only about where
you’re staying. It’s about where you’re going.
Courtyard by Marriott
Courtyard gives you a place where your
travel needs meet staying your way, with the
quality you love in convenient locations
throughout the world. We offer spacious
rooms, plush bedding and high-tech
amenities, plus a redesigned lobby, and
breakfast, dinner, and cocktails at the
Bistro in select locations.
Fairfield Inn & Suites by Marriott
Provides everything you need to work
productively, maximize down time, eat well
and sleep soundly, and keep your stay going
smoothly, all at an exceptional value.
You can once again believe in the value of a
comfortable, affordable and reliable
Welcome to a productive stay.
Spring Hill Suites by Marriott
Discover a different kind of hotel with the
style you want and the spacious floor plans
with dedicated workspaces you need, all at a
price you’ll love. Enjoy an affordable and
productive stay at SpringHill Suites,
offering flexibly comfortable and
inspirational spaces to relax, unwind, and
Marriott International, Inc. (MAR) offers the
advantages of a strong balance sheet, sound
management and a record of industry leadership.
Our business model, brands, senior leaders, and a
deeply-ingrained service culture have firmly
established Marriott as a leading performer.
We are proud to be recognized worldwide for
our enduring values, our spirit to serve, and
our corporate commitment to creating better
places to live and work. STILL CONTING……..
Marriott International, Inc. is a leading hospitality
company with more than 3,800 properties, 19
hotel brands, and associates at more than 3,800
managed and franchised properties around the
world. Founded by J. Willard and Alice Marriott and
guided by Marriott family leadership for more than
80 years, the company is headquartered in
Bethesda, Maryland, USA, and reported revenues of
nearly $12 billion in fiscal year 2012.
It’s end tilll now it will keep going
House keeping: it’s a department where the
entire hotel is kept CLEAN and SHINE.
It plays an important role in industries
It’s a job WHERE THE COMPLET
RESPONSBULITY is present.
Accommodation in hotels tend to be the largest
part of the hotel, it is the most revenue
generating department, the housekeeping
department takes care of all rooms is often
largest department in hotels. The rooms in
hotels are offered as accommodation to
travelers/ guest as individual units of
bedroom. Some interconnected rooms are also
made which will be helpful to the guest and
families. Many hotels offer suits to the guest.
Hotel offer guest the choice of specialty restaurant,
coffee shop. The bar also sells liquors which
generate the revenue of the hotel. They are
available in banqueting, meeting and private party
facilities. Revenue can be generated from
conferencing, meeting, seminar etc. These days
shopping arcade also found in hotels.
A health club is a part of facilities of
most large hotels especially resort
hotels this also include swimming
pool and spa facilities. Hotels try to
make the ambiance as pleasant as
possible by nice color scheme,
attractive furnishing and a well kept