Case Management
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Presentation by Wim Putzeys on Case Management on June 4, 2013

Presentation by Wim Putzeys on Case Management on June 4, 2013

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Case Management Presentation Transcript

  • 1. CASE MANAGEMENT June 4, 2013
  • 2. AGENDA • Introduction to case management (Sparc) • Activiti BPM(Alfresco) • Smart Process Applications (Open Text) • Documentum xCP(EMC2)
  • 3. FOLLOW US • LinkedIn : Commagroup • Web : Commagroup.be
  • 4. INTRODUCTION TO CASE MANAGEMENT
  • 5. How Is CM Different? Case opened Case closed
  • 6. How Is CM Different? 1. Documents 2. Case properties 3. Tasks
  • 7. How Is CM Different? Formal process Informal process System control Human control Detailed model High-level model* *CMMA 1.0 beta (omg.org) Audit by process history Audit by content history Case management
  • 8. CM Components CapturePaper documents Fax, e-mail Phone conversation, IM conversation EMC2 Captiva Kofax Recomatics Readsoft Ephesoft
  • 9. CM Components Document Management EMC2 Documentum IBM Filenet Oracle UCM Open Text DM Alfresco Capture Records Management Archive Classification Search Security Audit log
  • 10. CM Components Document Management EMC2 Documentum IBM Filenet AgilePoint Open Text BPM Activiti Records Management Archive Capture Business Process Management Business Activity Monitoring Tasks Task lists Routing Audit trail BlackPearl
  • 11. CM Components Document Management Yammer Sharepoint Jive Lync Records Management Archive Capture BPM BAM Collaboration and Communication BlueKiwi Liferay BaseCamp
  • 12. CM Solutions Document Management µOpen Text Global360 Case Management IBM Case Management HP Autonomy WorkSite EMC2 Documentum xCP Records Management Archive Capture BPM BAM Collaboration and Communication Alfresco WorkDesk Dashboards
  • 13. Transactional Content Management 25/10/2011 Slide 14
  • 14. Transactional Content Management 25/10/2011 Slide 15
  • 15. ACTIVITI BPM (ALFRESCO)
  • 16. SMART PROCESS APPLICATIONS (OPEN TEXT)
  • 17. DOCUMENTUM XCP (ECM2)