Core Capabilities: Library Staff Know-How, Know-That & Know-Who


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Keynote to Halinet 2013: It's Okay, It Won't Explode

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  • What is a core capability stems from what is at your core.
  • Most of us think this is only for the customer. Most of us don’t see the staff as having a competency related to discovery or exploration or innovation.
  • What competencies would you require?
  • Anythink’s staff roles are guides & concierges.Mine is trouble-shooter – or problem-solver
  • REPORT: MOBILE, SOCIAL NETWORKINGLocation-Based Servicesby Kathryn ZickuhrSep 12, 2013PrintShareEmailRead Full ReportVIEW ONLINEDOWNLOADExplore Survey QuestionsVIEW ONLINEDOWNLOADOVERVIEWThe role of location in digital life is changing as growing numbers of internet users are adding a new layer of location information to their posts, and a majority of smartphone owners use their phones’ location-based services.A new survey by the Pew Research Center’s Internet Project sheds light on three major aspects of how location figures in digital life:Many people use their smartphones to navigate the world: 74% of adult smartphone owners ages 18 and older say they use their phone to get directions or other information based on their current location.There is notable growth in the number of social media users who are now setting their accounts to include location in their posts: Among adult social media users ages 18 and older, 30% say that at least one of their accounts is currently set up to include their location in their posts, up from 14% who said they had ever done this in 2011.There is a modest drop in the number of smartphone owners who use “check in” location services: Some 12% of adult smartphone owners say they use a geosocial service to “check in” to certain locations 
  • It’s vision, strategies, mission & values
  • Core Capabilities: Library Staff Know-How, Know-That & Know-Who

    1. 1. IT’S OKAY, IT WON’T EXPLODE Not only won’t it explode, it’s your new favourite thing
    2. 2. CORE CAPABILITIES Our know-how, know-that, know-who from now on. Rebecca Jones Twitter:rebeccajonesgal Skype: rebecca195578 905.731.5836
    3. 3. What is core? …an observable set of skills, knowledge, and/or attitudes an individual needs to successfully perform his or her work. Core competencies are demonstrated through key behaviors and are aligned with the Library’s mission and strategic objectives. Library of Congress Core Competencies
    4. 4. Our core: to positively change lives Strategy shapes the structure Form follows the function Core shapes the corps We are the guides to life solutions that are the default choice for the residents in our communities
    5. 5. Discover. Explore. Innovate. Create.
    6. 6. Wanted: Explorer
    7. 7. LOC has done its homework • LOC Institutional Awareness • Information Technology Skills • Customer Service • Communication • Work Management • Performance Management • Inclusiveness • Teamwork & Collaboration • Problem Solving • Adaptability • Professional Development
    8. 8.
    9. 9. “Complex & messy” Jobs are being redefined
    10. 10. Beck’stop5 corecapabilitiesfor customerguides,concierges& trouble-shooters
    11. 11. #1: Curiousity
    12. 12. Becurious– Learnfromexperts
    13. 13. Pay attention to Pew
    14. 14. #2. Criticalthinking Favourite questions should be: What does this mean for us? How can we use “it” (whatever “it” may be!)? If we can’t afford “it”, what can we afford? How do I use this? What can I learn about this from customers & colleagues?
    15. 15. #3. Digitalsources expertise
    16. 16. Reframe& rename“Databases” Leasedwebsitesnot on Google? XPL “subscribes to thousands of online newspaper, journal and magazine articles, audiobooks, indexes, and other resources. Browse the selection below or try one of our research guides on the topic to point you in the right direction. Have your library card and PIN ready.” Is this how other sites invite ppl to explore?? Just asking….
    17. 17. The Marketing Technology Blog Each staff member should know 1 or 2
    18. 18. Tablets #4. Devicesavvy (a.k.a.source“containers”& “drivers”)
    19. 19. Laptops
    20. 20. Phones
    21. 21. #4. Devicesavvy (a.k.a.source“containers”& “drivers”) Devices Talk to text Bluetooth Geo this Gps that Location-based services
    22. 22. #5. Embody the Library
    23. 23. Find out how! Be interested in people
    24. 24. Top 5 Core Capabilities 1. Curiousity 2. Critical thinking 3. Expertise in digital sources & their application 4. Familiarity with a minimum variety of technologies & applications 5. Embodiment of the mission, vision & values
    25. 25. @rebeccajonesgal Thank you so much! Critical thinking questions welcome!