What is a core capability stems from what is at your core.
Most of us think this is only for the customer. Most of us don’t see the staff as having a competency related to discovery or exploration or innovation.
What competencies would you require?
Anythink’s staff roles are guides & concierges.Mine is trouble-shooter – or problem-solver
REPORT: MOBILE, SOCIAL NETWORKINGLocation-Based Servicesby Kathryn ZickuhrSep 12, 2013PrintShareEmailRead Full ReportVIEW ONLINEDOWNLOADExplore Survey QuestionsVIEW ONLINEDOWNLOADOVERVIEWThe role of location in digital life is changing as growing numbers of internet users are adding a new layer of location information to their posts, and a majority of smartphone owners use their phones’ location-based services.A new survey by the Pew Research Center’s Internet Project sheds light on three major aspects of how location figures in digital life:Many people use their smartphones to navigate the world: 74% of adult smartphone owners ages 18 and older say they use their phone to get directions or other information based on their current location.There is notable growth in the number of social media users who are now setting their accounts to include location in their posts: Among adult social media users ages 18 and older, 30% say that at least one of their accounts is currently set up to include their location in their posts, up from 14% who said they had ever done this in 2011.There is a modest drop in the number of smartphone owners who use “check in” location services: Some 12% of adult smartphone owners say they use a geosocial service to “check in” to certain locations
IT WON’T EXPLODE
Not only won’t it explode,
it’s your new favourite thing
Our know-how, know-that, know-who
from now on.
What is core?
…an observable set of skills, knowledge, and/or attitudes
an individual needs to successfully perform his or her work.
Core competencies are demonstrated through key
behaviors and are aligned with the Library’s mission and
Library of Congress Core Competencies
Our core: to positively change lives
Strategy shapes the structure
Form follows the function
Core shapes the corps
We are the guides to
life solutions that are
the default choice for
the residents in our
LOC has done its homework
• LOC Institutional Awareness
• Information Technology Skills
• Customer Service
• Work Management
• Performance Management
• Teamwork & Collaboration
• Problem Solving
• Professional Development
Favourite questions should be:
What does this mean for us?
How can we use “it” (whatever “it” may be!)?
If we can’t afford “it”, what can we afford?
How do I use this? What can I learn about this from
customers & colleagues?
Leasedwebsitesnot on Google?
XPL “subscribes to thousands of online
newspaper, journal and magazine articles,
audiobooks, indexes, and other resources.
Browse the selection below or try one of our
research guides on the topic to point you
in the right direction. Have your library card
and PIN ready.”
Is this how
invite ppl to
The Marketing Technology Blog
should know 1
Top 5 Core Capabilities
2. Critical thinking
3. Expertise in digital sources & their application
4. Familiarity with a minimum variety of technologies &
5. Embodiment of the mission, vision & values
Thank you so much!
Critical thinking questions welcome!