Framing the opportunities for powerful metrics in libraries with joe matthews

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The opening session, to set the tone, at the Summit to Define New Metrics for Libraries held April 22/23, 2014 at the iSchool, University of Toronto.

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Framing the opportunities for powerful metrics in libraries with joe matthews

  1. 1. { Framing the Opportunities for Powerful Metrics in Libraries Rebecca Jones & Joe Matthews rebecca@dysartjones.com & joe@joematthews.org
  2. 2. Churchill’s Frame A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.
  3. 3. Keyne’s Frame The difficulty lies not so much in developing new ideas as in escaping from old ones.
  4. 4. Frame or anchor?
  5. 5. Are clear on:  their purpose  the culture in which they operate  what’s important & of value to their stakeholders  not what the people in their communities or campuses or companies need, but rather what they need to do  how library services expedite or enhance people’s ability to do what they want to or need to do Successful measurers
  6. 6. Three types of measures Value SatisfactionOperational
  7. 7. Understand the Context Align Strategies & Objectives Identify Services & Programs Define Measures Manage Measurement Data Translate Data into Outcomes & Impacts Communicate Results Measurement Framework
  8. 8. INPUT OUTPUT OUTCOME IMPACT It’s logical that: resource perspective operational perspective user perspective stakeholder perspective
  9. 9. The Logic Model
  10. 10. Refocus from the activity & output to the impact Start with the end in mind
  11. 11. Some Interesting Studies
  12. 12. The Library Cube
  13. 13. University of Minnesota Library
  14. 14. Hope College Library
  15. 15. Resonate
  16. 16. University of Minnesota
  17. 17. Summer Reading
  18. 18. The real frame: How have we impacted someone’s life – their studies, their work, their ability to read, their garden – today?
  19. 19. The real frame: How have we impacted someone’s life – their studies, their work, their ability to read, their garden – today?
  20. 20.  What problems do people face? What are their pains?  What pain relievers can we best provide?  What are the desired outcomes & impacts?  How well are we allocating our resources to achieve those? The real questions
  21. 21. Our frames for today

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