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Knowledge Management
 

Knowledge Management

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knowledge management not just data

knowledge management not just data

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    Knowledge Management Knowledge Management Presentation Transcript

    • Knowledge Managementnot data……..
    • What is knowledge and what drives knowledge management?
      Knowledge is what makes your brain click into making informative decisions – knowledge is not data or coffee
      Knowledge defines relationships that make concepts cohesive
      Knowledge is what adds market value to your organization
      Knowledge is what an organization uses to maintain efficiency and effectiveness
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    • Knowledge Types
      It is essential to identify the different types of knowledge before establishing a process.
      Knowledge is considered to be the life force of an organization.
      Knowledge defines the intellectual capital of an organization which in turn defines value.
      Understand the process………..
    • Knowledge Types
      Understand the facts……..
    • What conflicts are associated with knowledge management?
      Determine organization and employee knowledge base
      Defining Prosperity = added value
      Identifying and implementing KM technologies [Learnability :: Usability :: Accessibility]
      Identifying ownership of KM – who owns the knowledge and who will maintain the knowledge
      Quality vs Quantity
      Archiving – how long do we need to keep knowledge
      Identifying the lifecycle of knowledge – when to capture it, how will the knowledge be used, re-purposing it and when to archive it
      Marketing to upper management – identify the needs within the organization and begin to collect qualitative and quantitative data that will support implementing knowledge management
      Note: Identify ALL conflicts by creating communities of practice before implementing a knowledge management system or a system for sharing
    • Once Knowledge is identified how do you begin the process?
      Socialization/Storytelling – share stories about best practice and not so good practice
      Communities of Practice – individuals with similar interests and mavericks coming together
      Identify direction and routines – hierarchy within the organization and workflow process and practice
      Identify conflicts and friction
      Develop workflow process for capturing knowledge
      Identify the technologies based on features and agents
      Identify the mechanisms and directions
    • Knowledge Process
      Learn about new tacit and explicit knowledge through socialization
      Develop policies and procedures based on directions and routines
      Communication: storytelling, communities of practice and exchange of knowledge
      Externalized knowledge= tacit > explicit
      Internalized knowledge= explicit > tacit
    • Knowledge infrastructure
      Sub-process
      There are 5 facets to KM infrastructure:
      • Culture
      • Structure
      • COPs – communities of practice
      • IT infrastructure
      • Common knowledge
      AI - agents
      acquisition
      use
      community
      organization
      structure
    • Impact of instituting a KM process
      Document all practices of KM
      Analyze results
      Collect qualitative & quantitative data