This document describes the features and capabilities of the BeAnywhere remote support and monitoring software. Some key points: - It allows technicians to remotely access and support clients' computers and servers through firewalls and networks. Sessions are logged and videos may be provided to clients. - Features include remote monitoring of systems, generation of support requests through multiple methods, and management tools to track team performance and workflow. - Communication and access is encrypted with AES-256 and two-factor authentication is used. APIs allow integration with other tools and software.

1. www.beanywhere.com
Everyactiontakenbythe
techniciansislogged.
Videosofthesessionsmay
bemadeavailablefrom the
cloudtotheclientsinorder
tobeusedasaproofofjob
completion.
1
2
3
4
5
6
7
8
9
10
Portableandcompletelyagnostic
tonetworkconfigurations,working
throughfirewallsandexoticinfrastructures.
TotallycompatiblewithanyWindowsor
Macintoshcomputer.
Flibilit
Preventproblemsanddowntimes
inyourclients’criticalserversand
workstations.MonitorCPUand
memorystate,hardwareand
softwareupdates,running
processesorHDDutilization.
RemotMonitorin
Supportrequestscanbegenerated
usingalmostadozendifferent
methods–evenwhenclientsare
away,theunattendedsupportandthe
deferredticketingfeaturesassure
arapidresolutionofincidents.
Rapiinciden
resolutio
Managementoptionsthatletyoukeepa
closeeyeontheworkflowofyourteams
andassurethequalityoftheprovided
services-detectbottlenecks,peak
schedulesandindividualtechnician
performanceproblems.
GuaranteeROI
8
Allthecommunications
areencryptedwith
AES-256,SSLandRC4.
Remotecomputershave
severallayersof
protection,including
domainauthentication.
Safetfirs
Throughakitofpowerful
yetsimpleAPIelements,
incorporateBeAnywhere
notonlywithyourworkflow
andinternaltools,butalso
onanypublicsoftwareor
websolution.
Complet
Integratio
Assuranc
Keepinformedaboutevery
technicianavailable,every
departmentactive.Realtime
informationaboutthe
occupationofresourcesallows
youtomaintainaprecise
performanceassessment.
Optim availabl
resource
Useastandardcommand
promptforrawpoweror,
alternatively,takecontrol
oftheremotedesktopjust
likeyourown.Maintaina
chatconversationoraVoIP
callwithclientsandtechs.
Reduc
o-sitcall
DID YOUKNOW…
thatthedataflowintheinternet,atanygivenmoment,surpassesfive
millionterabytes?Itwouldbenecessary200millionBlu-Raydiscstostore
allthisinformation.?
DID YOUKNOW…
thatwhenaserviceisdirectlyintegratedonawebhomepage,
theoverallusageofthatservicerisesupto30%?
80OUTOF100
OCCURRENCES
CANBE
REMOTELY
SOLVED
721’
32’
Getmore...
forless!
Flollowu!
10reasonforcho in...
Provideanexclusivesupportlink
withyourbrandincludedinthe
actualURL,createcustomized
callingCards,integrateaBASE
supportbuttoninyourwebsite
orCRM,placeyourcompany’s
logoonthesupportapplet.
Enhancyour
bran awarenes
?
0,13%
4Gb
700Mb
36Gb
0,75%x4 0,01%
»TakeBASEwhereveryouwant;
installitinanycomputer:
GetLiveFromtheCloudTM
»Choosetherequest
procedurethatsuits
youthemost
What
you
can
do
in
10secondsseconds
»Dailyaverageuse:
Datajourney
throughBASE:
»Howtoreachaclient:
Unattende
acces
We it
IntegratioCallin
Car
Sowar
API
clusiv
Link
PiCod
Suppor
Lin
73%
Satisfaction
VerySatisfied
Satisfied
NotSatisfied
Alreadyintegrated
Underdevelopment
Underconsideration
21%
6%6%
44%
Implementationsuggestions
»BeAnywhereclientssurveyconclusions:
24%
32%
Satisfied
NotSatisfied
THEINTERNETISTOOSLOW
THEWIRELESSCONNECTION
ISALWAYSFAILING
THECOMPUTERDOESN’TSTART
WINDOWSDOESN’TTAKEOFF
THESCREENISALLBLANK
THERE’SNOSOUNDCOMINGOUTTHERE’SNOSOUNDCOMINGOUT
“
“
“
“
“
“
“
“
“
“
“
“
PAPER
(Pincode)
QRCODE
(startcontrol.com)
VOIP
(Pincode)
CHAT
(link)EMAIL
(link)
CRM SOFTWARE
(supportbutton)
SITE
(supportbutton)
Compatiblew
ithWindows,
M
acandJava