Library of Birmingham on the move - be2camp presentation


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Presentation from Peter Marsden of Service Birmingham

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Library of Birmingham on the move - be2camp presentation

  1. 1. Rewriting the Book: On the move in the Library of Birmingham Peter Marsden LoB ICT Programme Manager
  2. 2. <ul><li>2. The Virtual Library </li></ul><ul><li>Content </li></ul><ul><li>Digital and digitised material </li></ul><ul><li>E-resources including e-books </li></ul><ul><li>VLoB </li></ul><ul><li>Real time enquiries but not in person </li></ul><ul><li>Google mindset </li></ul>4. The Self-service Library • Online transactions • Kiosk based transactions • Internet access • Printing • Booking PCs and other facilities • No direct staff intervention 5. The Extended Library • Partnerships, funding and sponsorships • Collaboration • Community • Wider Community Benefit • Income generation THE FIVE LIBRARIES OF LoB DIGITAL <ul><li>3. The Logical Library </li></ul><ul><li>The physical building </li></ul><ul><li>Physical material – archives, books </li></ul><ul><li>• Digital wayfinding </li></ul><ul><li>• Static signage and guiding </li></ul><ul><li>• Dewey </li></ul><ul><li>• Staff and helpdesks – mobile staff </li></ul><ul><li>1. The Connected Library </li></ul><ul><li>Always on. 24/7/365 </li></ul><ul><li>Access from anywhere – on the move, at home, in the library </li></ul><ul><li>Access from a variety of devices – mobile, PDA, laptop etc </li></ul><ul><li>Interactive – can upload, download, submit reviews, rankings etc </li></ul><ul><li>Uses Web 2.0 </li></ul><ul><li>Wifi access in and around the library </li></ul><ul><li>Personalised services </li></ul>
  3. 3. The ICT Challenges <ul><li>Critical importance of ICT for the LoB </li></ul><ul><li>Making the change through to 2013 – one opportunity! </li></ul><ul><li>Seamless integration of ICT into the design </li></ul><ul><li>Impacts of the operational use of the LoB </li></ul><ul><li>Prime importance of customer experience </li></ul><ul><li>Sustaining the experience beyond 2013 </li></ul>
  4. 4. ICT Projects Infrastructure Projects Core Projects Innovation Projects <ul><li>Apple iTunes-U </li></ul><ul><li>Digital Media SMEs </li></ul><ul><li>MS Surface </li></ul><ul><li>Digital Asset Management System </li></ul><ul><li>Web Presence </li></ul><ul><li>Library Management System </li></ul><ul><li>Ticketing </li></ul><ul><li>Cabling, Wireless & Telephony </li></ul><ul><li>Digital Signage & Multimedia </li></ul><ul><li>Onsite Self-Service </li></ul>MOBILITY SOLUTIONS
  5. 5. Mobility, WiFi, Interaction in the LoB <ul><li>Fundamental to how we deliver digital services </li></ul><ul><li>Customer journey – both inside and outside </li></ul><ul><li>LoB Journey of discovery – innovation </li></ul><ul><li>What we know? What we don’t know? </li></ul><ul><li>Partnering - integral to the vision – Be2Camp / Digital Media SME’s </li></ul><ul><li>Keep pushing the boundaries – “art of the possible” </li></ul><ul><li>Extent of mobile – where can we take it in the future? </li></ul>
  6. 6. Mobility: Integral to Living <ul><li>Examples of how mobile has moved into our lives </li></ul>By 2015, 5 billion people will be always connected 5 billion mobile subscriptions globally by the end of 2010 – growing at rate of 2m a day Of the 500 million Facebook users 150 million are mobile. This was 100 million in April 2010 11.1 million people in the UK use smart phones. In the first 80 days of its launch the iPad hit sales of over 3 million. 300,000 of these on the first day. The iPhone has sold almost 60 million since launch in Autumn 2007. Over 85% of people in the UK own a mobile phone. 60% globally. By 2014 some 1.7 billion globally. 23% of UK smart phone users are social networkers An era of change with mobility changing on a global scale.
  7. 7. Mobility: Integral to Living <ul><li>Examples of mobile apps in the cultural sector </li></ul>7 th highest downloads in 2009 300,000 downloads
  8. 8. Challenge to Archives / Libraries <ul><li>Revolution in how we read, learn and consume knowledge </li></ul><ul><li>Can libraries continue to hold appeal? </li></ul><ul><li>Physical to digital change – massive new user community </li></ul><ul><li>Digital can unlock the collections and treasures </li></ul><ul><li>Unique opportunity for the LoB </li></ul><ul><li>Mobile – relevant and meaningful services </li></ul><ul><li>Complements the online and physical experience </li></ul>
  9. 9. LoB Mobile Strategy <ul><li>Recognition of changing lifestyles, technologies and customer expectations </li></ul><ul><li>Core values linked to digital revolution </li></ul><ul><li>The future Opportunities: </li></ul><ul><ul><li>Cloud, Plastic Paper, eNewspapers, Universal Wireless, Voice integration, Device and Channel Convergence </li></ul></ul><ul><li>Mobile strategy fits with vision for LoB: </li></ul><ul><ul><li>Top-down provider-recipient relationship replaced by collaborative, collective sharing </li></ul></ul><ul><ul><li>Active memory bank for the City </li></ul></ul><ul><ul><li>Unify the digital with physical with community engagement </li></ul></ul>
  10. 10. Change with Innovation Potential Opportunities Way Finding Augmented Reality GPS Tracking Library & Archive Apps iTunes U Ticket Booking RFID / NFC Online Books LoB Interaction Peoples Archive Social Interaction City Wide Services Digital Media Staff Interaction Today’s Challenge: What is the ‘killer app’ for libraries and archives in the mobile space Virtual Library Catalogue Search Video Tours 2d Bar Codes Audio Books
  11. 11. Questions & Discussion