My professional expertise are in residential construction, although my latest experience has been involved in commercial construction activities. With my experiences, I have developed skills in leadership, organization, budget management, customer relationships, and supervision. If I had to choose my greatest strength, it would be developing customer relationships. It is challenging to meet customers, go through a high investment process with ups and downs, and end up with a positive result. I feel that these challenges have been successful with the honors that I have received.
Along with customer relationships, I have learned and feel that building relationships within the business environment is one of the most important things to succeed. This includes co-workers, other company departments, and lastly trade partners. Without this help and a team support, you will only accomplish so much. I was able to build these lasting relationships which led to my promotions throughout my career.
I would like to take you through an overview of my career. Included are projects that I have been involved with and some highlights along the way.
My latest position was a project superintendent for Modern Drywall where I managed one or more construction projects. I maintained daily documentation for scheduling, quality control, and budget purposes. As a result of the documentation, I reported progress to the owners in weekly meetings which detailed financial budgets, change orders, and additional issues with customers or general contractors. Next are brief overviews of projects that were assigned to me.
Modern Drywall Projects
Dorsey Culinary School, Howell Holiday Inn Express, Milford Meadowloge Addition and Renovation
Holiday Inn Express
Location: Howell, MI
Builder: Starbest Construction
Overview: Three story conventional wood frame building that included approximately 80 suites, fitness room, meeting room, general manager offices, lobby, pool, electrical room, elevator, maid quarters, storage rooms, vending rooms, laundry room, public rest rooms.
Scope or Work
Pre-Rock for Inspection
Drywall & Finish-Included Popcorn and Knock Down
Milford Meadow Lodge
Location: Milford, MI
Builder: LaSalle Contractors
Overview: An existing senior living complex with a scheduled project that included an addition and renovation. The addition consisted of three 10 unit wings with a kitchen, dining rooms, game room, and public restrooms. The existing renovation consisted of 4 wings, kitchen, dining rooms, mechanical rooms, activities room, walk in cooler, and other miscellaneous rooms.
Scope of Work
Framing of Addition and Renovation Framing
Spotting and Repairs of Existing Renovation
Installation of Hollow Metal Frames
Part of New Addition & Existing
Dorsey School of Culinary Arts
Location: Roseville, MI
Builder: M & B Construction
Overview: New construction of classrooms, offices, restrooms, and kitchens for Dorsey Schools. The new construction started from an existing space with a shell and roof.
Scope of Work
Steel Stud Framing
Hollow Metal Door Frames & Knock Down Frames
Hardware + Bathroom Accessories
Metal Stud Framing cont.
Drywall and Durock
Frp and Acoustical Ceiling
Classrooms and Mechanicals
Fortune 500 Company – Michigan Division
Address & Phone:
100 Bloomfield Hills Parkway, Suite 150
Bloomfield Hills, MI 48304-2950
Employment: (Internship Summer 1995) Full Time: May 1996-April 2008.
Reason for Departure: As a result of market conditions, myself and others were part of a restructuring process. I am proud of my accomplishments and contributions. I hope to provide the same experience with my next opportunity.
Titles: Customer Relations Manager, Superintendent, General Superintendent, and Project Manager.
Experiences: Single Family, Multi-Family, Duplex Condominiums, Pool House Facilities
Project Involvement List Pulte Homes
Marina Pointe – Lake Orion, MI
Rolling Meadows - Lake Orion, MI
The Preserves – Lake Orion, MI
Fox Creek – Rochester, MI
Parkside Preserves of the North – Pontiac, MI
Preserves of Grand Blanc – Grand Blanc, MI
Preserves of Woodfield – Holly, MI
Villa Fontana – Sterling Heights, MI
Belmonte of Silver Creek, Oakland Twp., MI
Central Park of Shelby, Shelby Twp., MI
The Retreat, Macomb, MI
Westminster, Macomb, MI
Liberty Park ( Towns & Single Family) - Novi, MI
Creekside Village (Creekside North, South, and West) – Ypsilanti, MI
I joined Pulte Homes by obtaining a summer internship in 1995, where I received an offer to work full time upon graduation from Purdue University Building Construction and Contracting program. I accepted the offer and started working in 1996 where I started my career as a customer relations manager. Through hard work and dedication I was promoted to a superintendent, general superintendent, and lastly a project manager. I have learned the importance of ongoing training, problem solving, and most importantly doing the right thing despite the consequences. Next are overviews of positions and accomplishments that I was involved with.
Customer Relations Manager
I operated all warranty and customer relation issues within a subdivision by performing customer orientations, scheduling and completing service appointments. I also addressed all service call-ins, emergencies, and confirmed survey results by meeting set expectations.
Position Held: 1996-2000
Training: Seven Habits of Highly Effective People, Pulte Service Core Training
Part of a team that had a Michigan division record 35-day orientation sign off record
Known for delighting customers
Trained new hires to perform customer orientations and service appointments
I Managed the building of new homes from dirt to certificate of occupancy by generating a construction schedule, controlling building times by maintaining schedule, resolving contractor issues, and responding to homeowner concerns.
Position Held: 2000-2003
Training: Best Building Practices, Pulte Superintendent Training
Involved with production deadlines of an estimated 400 closings on construction sites.
Selected as a mentor for new hires
Involved with the scheduling and quality of a new Pulte start up company PHS (Pulte Home Sciences): which produced pre-fabricated foundation panels and SIP’s (Structural Insulated Panels)
Assisted project manager by overseeing the daily field operations of staff and sub contractors on a construction site. Reviewed construction schedules daily with superintendents and customer relations to ensure daily production.
Position Held: 2003-2006
Training: Foundations of Management
Chosen to be 2004 Michigan Division Superintendent of the year by top management
Managed a customer relations department and was part of the highest long term satisfaction award with 92%
Elected best practices award by the division trainer by implementing company initiatives and maintaining quality standards
Assigned to research and develop a management program to reduce costs associated with concrete failure, which has led to reductions in warranty replacement and production loss
Responsible for community field operations including: budget management, customer relations, supervision of all direct-hire employees and subcontractors. Maintained documentation process required by OSHA and National Storm Water Program by conducting monthly area meetings with subcontractors and updating weekly required forms for record keeping.
Position Held: 2006-2008
Training: Pulte Project Management, Foundations of Management
Managed multiple sites
Received recognition for having the best short term customer satisfaction with 96% for the year 2007
Chosen to assist with the Michigan division superintendent training
Conducted value engineering meetings with contractors, which reduced house costs
Site Examples & Production
Belmonte of Silver Creek & Gardens of Central Park
Eighty eight duplex condos ranging from 1900-2400sf
2 year build out completed
Average 8 closings per month
152 single family homes ranging from 2300sf-3200sf
2-1/2 year build out completed
Average 14 closings per month
Gardens of Central Park
Liberty Park & Creekside’s
180 Single Family homes ranging from 2400sf-3400sf and 80 stacked multi-family units ranging from 800sf-1200sf
Community Pool House
300 single family homes on 3 separate sites ranging from 1200sf-3400sf
Community Pool House and Recreation Area
Additional Skills & Certifications
American Red Cross/ First Aid, CPR
Construction Site Storm Water Certification
Computer: Microsoft Windows Word/Excel
Thank you for taking time to take a look at my career so far. If you have any questions or if you would like to contact me, I can be reached at the following below: