8 Factors to Consider in Creating an Information Management Strategy Presentation Transcript
8 Factors to Consider in Creating an Information Management Strategy Brian Dirking Principal Product Director, Oracle Corporation
8 Factors to Consider in Creating an Information Management Strategy
Finding (or Keeping) Content Management Funding
Oracle Content Management
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<Insert Picture Here> 8 Factors to Consider in Creating an Information Management Strategy
Digital Landfill Blog
1. Not All Content Is Created Equal Value to # of users / organization Volume of content Attachments in enterprise apps, public Web sites, policies & procedures, employee/customer content, intellectual property, financial stmts, knowledgebase, corporate records, … AP/AR, expense receipts, contracts, M&A info, loan/mortgage processing, applications, purchasing docs, … Informal project content, meeting minutes, group drafts, file shares, … Working drafts, notes personal files, …
2. If you need it in one system, you might also need it in another Packing List CRM System ERP System
3. When content is siloed, people bridge the gap.
Automate them if possible
Ensure they have fallback processes
Document your processes
4. Content doesn’t exist if it is not accessible.
Content that is not accessible does not bring value to the organization
Furthermore, it can undermine value
Too much information on a share drive
Information locked on local hard drives
5. Content that is too accessible causes risk.
Documents on share drives
Documents on laptops
Need to be able to share content and still control access when it is outside of a repository
ECM System Firewall
6. Understand your green benefits.
License issuance went from average of 3 weeks to 2 days.
Reduced average time searching for documents from 2 hours per employee per day to 26 minutes.
Eliminated or reassigned 7 non-essential FTE’s
Reduced cost associated with lost or misplaced documents by 92%
Return-on-investment is less than 6 months
Oracle Green Calculator
7. Content in context raises value.
Immediate content access
From within existing business processes
Improves processing speed
“ If bad data impacts an operation only 5% of the time, it adds a staggering 45% to the cost of operations.” Thomas Redman – ”Data, An Unfolding Quality Disaster,” Information Management Magazine
8. Understand tech trends and know when they will collide. Enterprise 2.0 e-Discovery
Plugged in Web 2.0 services with wikis, blogs and forums
At the End of the Day, You’re Building Content-Centric Business Solutions Marketing Sales Legal Finance IT HR Production Accounts Payable Regulatory Compliance IT Project Management Secure Deal Collaboration Contract Management Marketing and Brand Management Secure Research & Collaboration Project Management Information Privacy and Protection Policies & Procedures Board of Directors Claims Processing Enterprise Content Management
Capture Web Content Mgmt Imaging Digital Asset Mgmt Document Mgmt Information Rights Records and Retention Oracle Enterprise Content Management Forms Recognition Mobile Devices Enterprise Application Documents Oracle Content Management Unified and Integrated Enterprise Content Management Core Content Services Portals WebSites
Enterprise 2.0 with Oracle WebCenter Suite Bringing Together Key Investments
Oracle ECM Analyst and Industry Reviews Gartner Enterprise Content Management Magic Quadrant, September 2009 Forrester ECM Suites Wave, November 2009 “ Leader” “ Leader” “ Leader” Gartner Web Content Management Magic Quadrant, August 2009