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Presentation: Perspectives from a Hospitality Leader in Healthcare ...
Presentation: Perspectives from a Hospitality Leader in Healthcare
Presented by: Sven Gierlinger, VP, Chief Experience Officer, North Shore - LIJ Health System
Consumerism has arrived in healthcare, and is here to stay. Empowered and well informed patients are demanding higher levels of service from hospitals and providers more than ever before. We need to adjust our thinking to better meet the expectations of our customers.