Kronos WFC the Upgrade Studio Change Management Toolkit Presented by Bryan deSilva http://www.improvizations.com For Blog entry on http://kronos-fans.blogspot.com/ June 10, 2009 Kronos, Windows, Microsoft, etc are all trademarks, copyrights, etc. We recognize them here so we don’t have to type it everywhere.

Definitions Change Management A planned approach to dealing with software change in an organization. Change Control How IT manages technical changes across the Environments Environments The physical structure of hardware to hold the various working areas for your Kronos implementation . i.e. DEV, TEST, PROD WFC Instances Used for multi language or other reason to have two applications go to the same database

Change Management

A planned approach to dealing with software change in an organization.

Change Control

How IT manages technical changes across the Environments

Environments

The physical structure of hardware to hold the various working areas for your Kronos implementation . i.e. DEV, TEST, PROD

WFC Instances

Used for multi language or other reason to have two applications go to the same database

Why Change Control? Reduce Risk of software failure in PROD Improve ROI ‘culturally’

Reduce Risk of software failure in PROD

Improve ROI ‘culturally’

Change is Constant Two rules Agile methods work. Roll with the punches Still, have a plan for controls, approvals, everything.

Two rules

Agile methods work. Roll with the punches

Still, have a plan for controls, approvals, everything.

Organizational Change Tech Stuff Plan Install Configure Change Communicate Process Fundamentally rethink how to perform business processes Willingness to sacrifice uniqueness for the greater good People Must realize the benefits of the change and invest in the behaviors needed for success Which will be more challenging!

Tech Stuff

Plan

Install

Configure

Change

Communicate

Process

Fundamentally rethink how to perform business processes

Willingness to sacrifice uniqueness for the greater good

People

Must realize the benefits of the change and invest in the behaviors needed for success

Sources of Change Technical Configuration, Enhancements, Bug fixes, Service Packs, Version Upgrades, Development Projects Functional Senior Management, Operations Management, Project Managers and Team leaders, Functional Experts, Configurers, Developers, Quality Assurance, Training, Help Desk

Technical

Configuration, Enhancements, Bug fixes, Service Packs, Version Upgrades, Development Projects

Functional

Senior Management, Operations Management, Project Managers and Team leaders, Functional Experts, Configurers, Developers, Quality Assurance, Training, Help Desk

Questions to Ask Do you care about the cultural change that’s coming? “Do you understand the ‘WHY’ of the change and what it might impact? The change will likely need training. Who needs it and why? What will change in their work? How can we leverage the good stuff to come? How large is our organization and what are our internal requirements for managing change? How much development is going on? Coming? And will there be multiple teams who interact, or don't? How are we going to manage the changes as they move through the environments? How often are we going to handle patches and upgrades?

Do you care about the cultural change that’s coming? “Do you understand the ‘WHY’ of the change and what it might impact?

The change will likely need training. Who needs it and why? What will change in their work? How can we leverage the good stuff to come?

How large is our organization and what are our internal requirements for managing change?

How much development is going on? Coming? And will there be multiple teams who interact, or don't?

How are we going to manage the changes as they move through the environments?

How often are we going to handle patches and upgrades?

Basic Environment Setup

Who am I are We? Bryan deSilva is a Sr. Implementation PM with a 25 year history with Improvizations working on dozens of successful projects including Project Management, Systems and Applications Development and Training. His online resume is at linkedin.com/in/bdesilva He has solid functional and technical skill in all areas of ERP including significant education and work in Human Resources (HRIS, HCM, Workforce Management), Payroll, Finance and Benefits Administration. Improvizations can be found at improvizations.com. We are a Kronos Systems Implementation and Support organization with a large base of well known, extremely satisfied clients.

Bryan deSilva is a Sr. Implementation PM with a 25 year history with Improvizations working on dozens of successful projects including Project Management, Systems and Applications Development and Training. His online resume is at linkedin.com/in/bdesilva

He has solid functional and technical skill in all areas of ERP including significant education and work in Human Resources (HRIS, HCM, Workforce Management), Payroll, Finance and Benefits Administration.

Improvizations can be found at improvizations.com. We are a Kronos Systems Implementation and Support organization with a large base of well known, extremely satisfied clients.