WOULD YOU EAT HERE ?
Online Reputation ManagementOnline reputation management is the practice ofmonitoring the Internet reputation of a dealers...
Online Reputation Management        WHO CARES ? !
Online Reputation ManagementIt is important that you are effectively managingyour online reputation. Because this is where...
Online Reputation ManagementWhat is said online about you does influenceshoppers.Nearly 80 % of shoppers check reviewsDO Y...
Online Reputation ManagementLets take a look at your reviews
Online Reputation ManagementMANAGING YOUR REPUTATION  PROACTIVE     -VS-   REACTIVE
Online Reputation Management    The VERY BEST       way is at      the point of         SALE
Online Reputation Management
Online Reputation Management   MANAGING YOUR REPUTATIONMonitor the web forcomments fromconsumers. GoogleAlerts is a freese...
Online Reputation Management MANAGING YOUR REPUTATIONReputation management is aboutmore than just reacting. It’s aboutbein...
Online Reputation ManagementMANAGING YOUR REPUTATION
Online Reputation Management   Gain some good insights
Online Reputation ManagementMANAGING YOUR REPUTATION Encourage your happycustomers to review your  dealership on major con...
Online Reputation ManagementMANAGING YOUR REPUTATION
Online Reputation Management    In Conclusion
Reputation managment
Reputation managment
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Reputation managment

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A recent short presentation I was asked to put together for GM's and Internet managers within our Automotive group. Our focus to begin with is Google reviews.

Published in: Automotive
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Reputation managment

  1. 1. WOULD YOU EAT HERE ?
  2. 2. Online Reputation ManagementOnline reputation management is the practice ofmonitoring the Internet reputation of a dealership,taking proactive steps to emphasise and encouragepositive reviews rather than allowing negativereviews or feedback to occur.
  3. 3. Online Reputation Management WHO CARES ? !
  4. 4. Online Reputation ManagementIt is important that you are effectively managingyour online reputation. Because this is whereconsumers turn to for opinions and reviewsof other shoppers’ experiences.
  5. 5. Online Reputation ManagementWhat is said online about you does influenceshoppers.Nearly 80 % of shoppers check reviewsDO YOU KNOW WHATS BEING SAID ABOUT YOU ?
  6. 6. Online Reputation ManagementLets take a look at your reviews
  7. 7. Online Reputation ManagementMANAGING YOUR REPUTATION PROACTIVE -VS- REACTIVE
  8. 8. Online Reputation Management The VERY BEST way is at the point of SALE
  9. 9. Online Reputation Management
  10. 10. Online Reputation Management MANAGING YOUR REPUTATIONMonitor the web forcomments fromconsumers. GoogleAlerts is a freeservice that will notifyyou when yourdealership nameappears online.
  11. 11. Online Reputation Management MANAGING YOUR REPUTATIONReputation management is aboutmore than just reacting. It’s aboutbeing in control of your brand image.Establishing, updating your GooglePlaces Page is easy and a verypowerful presence on the web.
  12. 12. Online Reputation ManagementMANAGING YOUR REPUTATION
  13. 13. Online Reputation Management Gain some good insights
  14. 14. Online Reputation ManagementMANAGING YOUR REPUTATION Encourage your happycustomers to review your dealership on major consumer review sites.
  15. 15. Online Reputation ManagementMANAGING YOUR REPUTATION
  16. 16. Online Reputation Management In Conclusion

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