Physician engagement: Turning Skeptics into Allies

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This presentation was delivered in session B5 of Quality Forum 2014 by: …

This presentation was delivered in session B5 of Quality Forum 2014 by:

Ron Collins

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  • 1. Physician Engagement Ron Collins, MD FRCP(C) Clinical Consultant, BCPSQC Chair, Enhanced Recovery Collaborative, BCMA Staff Anesthesiologist, KGH …or…. The consequences of disengagement
  • 2. “You are not the Boss of Me!”
  • 3. Engagement is… “Solutions are achieved when ‘the people with the problem’ go through a process together to become ‘the people with the solution’. The issues have to be internalized, owned and ultimately resolved by the relevant parties to achieve enduring progress.” Heifetz and Linsky, “Leadership on the Line”
  • 4. ‘People who have a problem’…. “…action on critical issues is needed now, not eventually…” John Kotter, “A Sense of Urgency” Status quo must become ‘intolerable’
  • 5. A tale of two physicians…
  • 6. Alignment…. • Goals • Values • Needs • Process
  • 7. Process…..
  • 8. Daniel H Pink; DRiVE: The Surprising Truth About What Motivates Us
  • 9. TRIZ: How to create Dis-engagement?
  • 10. Massive Hemorrhage Protocol Urgency Process Engagement Solution