Patient and Family Centred Care                                                                      Changing a culture,  ...
Central Okanagan                         Dimensions of                Patient and Family Centred Care                     ...
Three Dimensions of Care 2012/13  that is responsive to the care needs and experience of                   patients and fa...
Pulling our Teams Together
Patient and Family Centred        Care Team          6 West
Choices
6 West Pamphlet                       6 West             Medicine Service and UBC Medical              Patient and Family ...
It’s OK to Ask                    Patient Information   “On Your Admission”   Sharing information with Patients and Fami...
Designing our WorkCaring for the Care Giver
PFCC-G.E.M Team
The GEM’s
Creating a Wow
The Reason for Change
Cinderella?              Hi Cinderella….I am…….
Smoking Cinderella
Service obstacles – Quality and Safety 1.   Obstacles signal the brain that our work is never done. 2.   Obstacles inhibit...
Welcome and     Calm andClean?          Relaxing?      Processing or Bathing
Everything Speaks-   What patterns begin to emerge
Cottonwood Tub Room            On our way to Resident Centred CareInitial Cultural and        New Culture andBehaviors    ...
G.E.M T>E>A>M
Measuring Success
PFCC. Breakout 2. Ann Bower. Patient and Family Centred Care
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PFCC. Breakout 2. Ann Bower. Patient and Family Centred Care

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PFCC. Breakout 2. Ann Bower. Patient and Family Centred Care

  1. 1. Patient and Family Centred Care Changing a culture, from the front line upAnn Bower, Leader Cultural TransformationSherry Belanger, Patient Care CoordinatorKaren Littleton, Assistant Manager Central Okanagan, Patient and Family Centred Care, February 27 th, 2013
  2. 2. Central Okanagan Dimensions of Patient and Family Centred Care Dignity and Respect Effective Treatment Delivered by Spiritual and Cultural Clinicians and Staff Dimensions of HealthQuality and Safety Care for the Care Giver Continuity and Smooth Information Sharing Transition of Care Participation Collaboration
  3. 3. Three Dimensions of Care 2012/13 that is responsive to the care needs and experience of patients and families Quality and Collaboration Care for the Care Safety Optimize the roles, GiverImproved the safe scope, and functions Increase workplaceand the experience of care team wellness, organizing of care, i.e members our work place It’s Ok to Ask 6W, 4B, 3W, Team meetings Cardiac, Cottonwood Cottonwoods, 4E, Bathroom Rehab unit, CTW 1
  4. 4. Pulling our Teams Together
  5. 5. Patient and Family Centred Care Team 6 West
  6. 6. Choices
  7. 7. 6 West Pamphlet 6 West Medicine Service and UBC Medical Patient and Family Centered Care
  8. 8. It’s OK to Ask Patient Information “On Your Admission” Sharing information with Patients and Families Knowing your medications While you are Here On your way Home
  9. 9. Designing our WorkCaring for the Care Giver
  10. 10. PFCC-G.E.M Team
  11. 11. The GEM’s
  12. 12. Creating a Wow
  13. 13. The Reason for Change
  14. 14. Cinderella? Hi Cinderella….I am…….
  15. 15. Smoking Cinderella
  16. 16. Service obstacles – Quality and Safety 1. Obstacles signal the brain that our work is never done. 2. Obstacles inhibits creativity and productivity by invading the open spaces that allow most people to think, brain storm, and problem solve. 3. Frustration/prevention from locating what we need quickly ! 4. Increases risk to work place injury & distracts attention 5. Decreases amount of surface area for cleaning and hygiene www.mayo clinic.com March 2010
  17. 17. Welcome and Calm andClean? Relaxing? Processing or Bathing
  18. 18. Everything Speaks- What patterns begin to emerge
  19. 19. Cottonwood Tub Room On our way to Resident Centred CareInitial Cultural and New Culture andBehaviors Behaviors•Desensitization of •Visual notations ofenvironment environment and our increased awareness•Focussed on tasks •Identifying patterns on•“Lets get it done” tasks•Limited awareness to •Aware of OUR need toanother bathing “get it done”experience •Residents home and a Bath Room
  20. 20. G.E.M T>E>A>M
  21. 21. Measuring Success

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