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Partnering with Community
Agencies to Support Patients
Venie Dettmers & Cheryl Rivard
BC Quality Forum
February 28, 2014
Presentation Overview
• What We Were Trying to Accomplish
• Our Community Partnerships
• Improvements and Lessons Learned
...
Integrated Primary and Community
Care

16% of IPCC
Budget for
Community
Partnerships

3
What We Were Trying to
Accomplish
Ensure there are services in the
community that support patients
Link GPs and VCH commun...
IPCC Community Partnerships – 18 Partners, 20 Projects
• Alzheimer’s Society – First
Link Expansion
• Canadian Mental Heal...
IPCC Community Partnerships

Bowling for Life – Pemberton Valley
Seniors Society

Minds in Motion/First Link in
Vancouver ...
Improvements & Lessons Learned
 Identifying need of community
1. Client survey – resource intensive
2. Needs assessment r...
Improvements & Lessons Learned
 Implementation
1. Flexibility with criteria – take in less complex; highly
complex patien...
Improvements & Lessons Learned
 Sustainability
1. Charge a fee
2. Fund with own funds
3. Help with evaluation to use posi...
Some Measures
• 5,873 clients have received service
• 60% of referrals come from specialists and GPs First Link
• 50% of c...
Thank You

11
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Partnering with Community Agencies to Support Patients

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This presentation was delivered in session E3 of Quality Forum 2014 by:

Venie Dettmers
Leader, Health Services Planning, Primary Health Care
Vancouver Coastal Health

Cheryl Rivard
Coordinator, Patients as Partners
Vancouver Coastal Health

Published in: Health & Medicine
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Transcript of "Partnering with Community Agencies to Support Patients"

  1. 1. Partnering with Community Agencies to Support Patients Venie Dettmers & Cheryl Rivard BC Quality Forum February 28, 2014
  2. 2. Presentation Overview • What We Were Trying to Accomplish • Our Community Partnerships • Improvements and Lessons Learned • Some Measures 2
  3. 3. Integrated Primary and Community Care 16% of IPCC Budget for Community Partnerships 3
  4. 4. What We Were Trying to Accomplish Ensure there are services in the community that support patients Link GPs and VCH community care providers with community agencies Address the low awareness by GPs of community resources 4
  5. 5. IPCC Community Partnerships – 18 Partners, 20 Projects • Alzheimer’s Society – First Link Expansion • Canadian Mental Health Association – Counselling for Patients with Complex Health Issues • Pacific Post Partum Support Society – Strengthening Community-based Resources • Mood Disorders Association – Mental Health Wellness Support Program • BC Schizophrenia Society – BRIDGES education/support program • Squamish District – Exercise 4 Brain People with Mental Health Issues IPCC Community Partnershps High Need Community • Hailika’as Health – Enhancing Child Development and Learning for Health & Wellbeing Seniors People with Complex/ Chronic Conditions • Minoru Place Activity Centre, Richmond – Wellness Connections • North Vancouver Neighbourhood House – Peer Support; Golden Circle • North Shore Keep Well Society – Keep Well • Pemberton Valley Seniors Society – Bowling for Life • South Vancouver Neighbourhood House – Neighbourly Together • BC Lung Association – COPD-Related Educational Materials • Arthritis Society of BC – Expansion of Education Programs • Kensington Community Centre – Happy Heart-Chronic Disease Education • Langara YMCA – Access for All-Supported Health & Wellness • Powell River Employment Program Society – Humble & Hearty Workshop; Brunch-Education • North Vancouver Neighbourhood House – Volunteer Drivers 5
  6. 6. IPCC Community Partnerships Bowling for Life – Pemberton Valley Seniors Society Minds in Motion/First Link in Vancouver – Alzheimer’s Society Correct use of inhaler devices in 6 languages in video & written materials – BC Lung Association 6
  7. 7. Improvements & Lessons Learned  Identifying need of community 1. Client survey – resource intensive 2. Needs assessment reports – general recommendations 3. Consulting with care providers – quick; directly in touch with patients  Selecting the partners 1. Request for Proposal (RFP) – time consuming, low response 2. Targeted Approach – based on identified need; good response from potential partners 7
  8. 8. Improvements & Lessons Learned  Implementation 1. Flexibility with criteria – take in less complex; highly complex patients need more intensive support 2. For new program, at least a year to start up 3. Community partners are good with reporting progress  Integrating community partners with GPs and VCH community care providers 1. Informed GP practices; tracked referrals 2. VCH staff – face to face education session, info materials; tracked referrals 3. Community partner reported back to referring clinician 4. Participated in IPCC Steering Committee meeting 8
  9. 9. Improvements & Lessons Learned  Sustainability 1. Charge a fee 2. Fund with own funds 3. Help with evaluation to use positive results to explore other funders 9
  10. 10. Some Measures • 5,873 clients have received service • 60% of referrals come from specialists and GPs First Link • 50% of clients improved in their rating of overall health - Exercise 4 Brain and Neuro Health • 82% of clients improved in Get Up & Go Test Wellness Connections Program • 82% of participants felt workshops met their expectations - Arthritis symptom management workshop • 91% of clients improved in PHQ-9 scores for depression anxiety - Counselling for Patients with Complex Health Issues 10
  11. 11. Thank You 11
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