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D3 Justin Harder - Talking with Your Doctor & Other Health Care Providers
 

D3 Justin Harder - Talking with Your Doctor & Other Health Care Providers

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    D3 Justin Harder - Talking with Your Doctor & Other Health Care Providers D3 Justin Harder - Talking with Your Doctor & Other Health Care Providers Presentation Transcript

    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE Talking with Your Doctor & Other Health Care Providers Laurie Cheung Justin Harder
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CAREContext of Patients as PartnersIntroduce the Talking with Your Doctor & Other Health Care Providers (TWYD) projectPresent the Pilot Project & Evaluation resultsDiscuss future direction
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE Patients as Partners BC Definition: Patients, families and caregivers are partners in health care when they are supported and encouraged to  participate in their own health care  participate in decision-making about that care  participate at the level they choose  participate in quality improvement and health care redesign in ongoing and sustainable ways http://www.impactbc.ca/sites/default/files/resource/n357_pasp_annualreport_final.pdf
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE Talking with Your Doctor & Other Health Care Providers is a Ministry of Health, Patients as Partners initiative administered by ImpactBC and delivered in partnership with UBC’s Division of Health Care Communication.
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE Project AimEmpower patients to become active participants in their health care.Based on the principle of Informed Shared Decision Making (ISDM).
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE RationaleBoth patients and health care providers have identified communication as a priority concern that needs improvement.Research indicates that improved communication between patients and health care providers can improve health outcomes.
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE The Workshop Informed Shared Decision-Making PACE Communication Framework Video and Discussion Evaluation and PACE Booklet
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE The Pilot Project In August 2010, UBC’s Division of Health Care Communication and Patients as Partners, administered by ImpactBC, agreed to run a 6- month pilot project.
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE Patient Quotes“[Before] I would just say to her yeah OK I understand andthen walk out of there and say now what exactly did shesay? ...I didnt repeat it back to her and say Is this what youmean? ...Now I check with her and say Is this what you wantme to do? and Is this why you want me to do that?” “I found she [doctor] was quite willing to talk to me which I hadnt thought she was. So it turned out good.”
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE Participants Feedback“I did like the idea that the workshop presented as it being apartnership because I think the majority of time, until mayberecent years, when you go to the doctor and the doctor is kindof like ‘big daddy’ and he tells you what to do and if youquestion it then its like well, what are you coming to me for?And, we should be able to have some input without themfeeling threatened.”
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE Facilitator Feedback “What this entire process did is fine tune what I normally did and make it more streamlined …”
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE Pilot Project - Recommendations1. TWYD project should be continued.2. Modify workshop and materials for specific audiences.3. Gain endorsement of health care professionals.
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE The Steering Committee
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE Future Direction “…in some cultures you cannot like clearly say that this part is I don’t like it or I don’t agree with because assertiveness is not common in our culture. This information is very important for immigrants. This booklet needs to be translated into major languages for refugee , for certain refugee communities they need the information the most…”
    • Patients as Partners INTEGRATED PRIMARY ACUTE AND COMMUNITY CARE Questions?For more information please contact:Justin Harderjharder@impactbc.ca