Your SlideShare is downloading. ×
0
CommuniCARE
CommuniCARE
CommuniCARE
CommuniCARE
CommuniCARE
CommuniCARE
CommuniCARE
CommuniCARE
CommuniCARE
CommuniCARE
CommuniCARE
CommuniCARE
CommuniCARE
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

CommuniCARE

143

Published on

This presentation was delivered in session A1 of Quality Forum 2014 by: …

This presentation was delivered in session A1 of Quality Forum 2014 by:

Michelle Merkel
Project Leader, Residential Care, Assisted Living and Specialized Populations
Fraser Health

Published in: Health & Medicine
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
143
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. CommuniCARE Improving Patient Information Sharing and Discharge Planning Elizabeth Findlay, Director Residential Care, Assisted Living & Specialized Populations Michelle Merkel, Project Leader Residential Care, Assisted Living & Specialized Populations 1 1
  • 2. Disclosure Statement  As presenters we have no involvement with commercial interests and we are unable to identify any potential conflict of interest. Liz Findlay Michelle Merkel 2
  • 3. Fraser Health (Burnaby to Boston Bar)  Residential Care  15 owned & operated sites (1726 beds)  71 contracted sites (6088 beds)  Assisted Living  31 sites (1413 suites)  Acute Care  12 sites  Vancouver Coastal Health  31 VCH sites in BH catchment area 3
  • 4. The Communication Challenge 4
  • 5. The Issue  Clinical information lacking  Lack of preparation time  Not perceived as a team 5
  • 6. What We Want to Achieve  Improve communication at transition points  Ensure timely returns  Enhance seamless care 6
  • 7. CommuniCARE as a Solution What is CommuniCARE?  A process to identify RCAL population with an ID wrist band when transferred to hospital  Standardized written and verbal communication tools and processes 7
  • 8. Key Processes  Coloured wrist bands  Coloured Information Sheets with Discharge Criteria  Standardized Transfer to ER Form  Standardized ER to Residential Care Form  Verbal Contact 8
  • 9. Measurement  Issue Reports Analysis  85 submitted reports  62% Lack of clinical information  54% Unannounced arrival  Focus Groups  RCAL fully compliant  Marginal improvement  Strong support to continue 9
  • 10. Lessons Learned  Verbal communication difficult  Tracking issues insufficient  Occasional confusion about who qualifies for CommuniCARE 10
  • 11. Ongoing Challenges  Numerous Sites/Programs  Collaboration with VCH  Assisted Living  Sustaining the gains 11
  • 12. Questions? 12 12
  • 13. Contact Information Residential Care, Assisted Living & Specialized Populations Elizabeth Findlay, Director Email: elizabeth.findlay@fraserhealth.ca Phone: 604-793-7142 Michelle Merkel, Project Leader Email: michelle.merkel@fraserhealth.ca Phone: 604-651-3032 13

×