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CallTester - Testing Call Centers Faster
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CallTester - Testing Call Centers Faster



CallTester is a tool that allows you to test your call center without having to coordinate with multiple people and physical phones.

CallTester is a tool that allows you to test your call center without having to coordinate with multiple people and physical phones.



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CallTester - Testing Call Centers Faster CallTester - Testing Call Centers Faster Presentation Transcript

  • Tuesday, June 11, 13
  • The Problem• More and more personalization and optimization efforts createconstant pressure from executives and stakeholders toimplement changes in customer service quickly• Changes to call center applications require extensive testingusing multiple people and phones• Testing takes a large amount of time, people, and coordinationTuesday, June 11, 13
  • Telephony Testing ProcessTimeValuedeliveredPotentialValueGather CellPhoneNumbersWrite and sendtest casesScheduleTestingTest Merge Results LaunchTuesday, June 11, 13
  • Pain PointsTied to Cell Phones• Not flexible• Needs peoples availability• Slow to testDependent onSpreadsheets• Updated manually• Requires someone to manage• Hard to version controlNo Automated Tracking• Hard to review test calls made• Requires group conf calls• Manual collection of notesTuesday, June 11, 13
  • Problem: Testing telephony requires multiple people and toomuch time.Solution: CallTester allows one person to quickly test yourcall center.Tuesday, June 11, 13
  • With CallTester - Test with One PersonVirtual Numbers• Test any account...anytime• Preset ANIs in DB• Unlimited numbersUnified Workflow• Test cases online• Calls and notes in one place• Eliminate manual consolidationRealtime Tracking• Listen to past test calls• Immediate pass/fail reports• Share individual test callsTuesday, June 11, 13
  • CallTester ProcessTimeValuedeliveredPotentialValueUse CallTester LaunchTuesday, June 11, 13
  • DemoTuesday, June 11, 13
  • Our TeamBrian CoyleProduct designer & technology specialist with over adecade of experience in Call Center, CRM,Membership databases, APIs, ApplicationArchitecture, Agile development, SCRUM, and Webdevelopment.www.linkedin.com/in/bccoyleFaz BesharatianProduct designer, creative leader and designevangelist. Extensive leadership experience in productdevelopment and user experience development, withpositions at AARP, AOL, US Airways and others.www.linkedin.com/in/fazthepersianTuesday, June 11, 13
  • Our Technology“Cloud” - On demandTwilio Powered• Leading telephony platform provider• Others using same technology:Tuesday, June 11, 13
  • Thank you.For more: info@thinkvoice.netTuesday, June 11, 13