If you o'en think in terms of sounds you are ca$ed an
auditory thinker. You can explain your ideas verba$y but
stru#le to put those thoughts on paper.
Reaching an auditory audience may require methods like:
audio on a Web Site or Blog
If you o'en think in terms of “images” then you are probably a
visual thinker. If you can visualize what you want to say, you
are probably best at expressing your thoughts on a word
processor or by writing in longhand.
Reaching a visual audience may require methods like:
videoconferencing with ﬂowcharts/outlines
videobroadcasts, e.g. YouTube, Blip.tv, Vimeo, etc...
Getting Your Thoughts out There
Easier now based on a number of factors:
Access to the Internet
mic, headset, speakers
Very little programming knowledge required
A more open network that a$ows streaming,
broadcasting, access to the “cloud”, etc...
Your Thoughts Digitized
Speech to Text programs
IBM Via Voice
Dragon Natura$y Speaking
Formatting is Easier than Ever
Word, Open Oﬃce, Think Free
Memos, Letters, Invoices, Pamphlets, Newsletters,
Reports, Instructions, etc...
Print - content limited, very speciﬁc, linear
Digital - content unlimited, should sti$ be speciﬁc, but
O'en a client's ﬁrst contact with a business is by phone.
The fo$owing guidelines wi$ help to make the ﬁrst
impression a good one. Most of this etiquette can be used
in personal conversations as we$ as at the oﬃce.
Professionalism is polite, thoughtful, eﬃcient, educated
and valuable at a$ times.
Try to answer the phone on the second ring. Answering a phone too fast can catch the
ca$er oﬀ guard and waiting too long can make the ca$er angry.
Answer with a -iendly greeting. (Example — "Good A'ernoon, IMT Customer
Service, Sherrie speaking, how may I help you"). Smile — it shows, even through the
Ask the ca$er for their name, even if their name is not necessary for the ca$. This shows
you have taken an interest in them. Make sure that if you ask for their name, that you
Speak clearly and slowly. Never talk with anything in your mouth. This includes gum.
Lower your voice if you norma$y speak loud. Keep the phone two-ﬁnger widths away
-om your mouth
Deﬁne your audience
Deﬁne your objectives
Consider your listeners’ expectations
Try to survey the setting prior to the presentation
Try to familiarize yourself with the acoustics, lighting,
Types of Presentations
General Hints for Eﬀective
Talk directly to your audience
Be responsive to your audience’s moods and visual
responses to points of the presentation
Make eye contact
Use a conversational style
Make clear and direct points that support your purpose
Be clear – language and organization
Electronic mail and message systems play an increasing
role in the work we perform. The eﬀects, and side eﬀects,
of this communication medium can be substantial,
especia$y to those relatively new to using it.
Create single-subject messages whenever possible
Assume that any message you send is permanent
Have in mind a model of your intended audience
Keep the list of recipients and Cc:s to a minimum
Separate opinion -om non-opinion, and clearly label each
If you must express emotion in a message, clearly label it
Other content labels are useful
Sending Messages cont...
Think about the level of formality you put in a message
Identify yourself and your aﬃliations clearly
Be selective in broadcasts for information
Do not insult or criticize third parties without giving
them a chance to respond.
Receiving and Responding to
If you receive a message intended for another person, don't just ignore it
Avoid responding while emotional
If a message generates emotions, look again
Assume the honesty and competence of the sender
Try to separate opinion -om non-opinion while reading a message, so you can
Consider whom you should respond to
Consider alternative media , Avoid irrelevancies.
That your message might reside indeﬁnitely
The message can be printed and ﬁled
The message can be altered, then printed, thereby looking like a
permanent, authentic copy of the received message, but having
The message can be forwarded to third parties (and then fourth,
and so on) at the push of a button, without the original author's
Typical cloud computing services provide common
business and communication applications online that are
accessed -om a web browser
Storage and backup
Why Use the Cloud?
A Few Good Examples
Box.net, Mozy, Soonr, iDrive
More in the Cloud
Yet More in the Cloud
More in the Cloud
Po$ing - po$everywhere
A blog is basica$y a journal that is available on the web.
The activity of updating a blog is ca$ed “blo#ing” and
someone who keeps a blog is ca$ed a “blo#er.”
Blogs are typica$y updated daily using so'ware that a$ows
people with little or not technical background to update and
maintain their blog.
Posting on a blog are almost always arranged in
chronological order with the most recent additions featured
Links to other sites
Frequent reference to those posting
Abbreviated IM, a type of communications service that
enables you to create a kind of private chat room with
another individual in order to communicate in real time
over the Internet, analogous to a telephone conversation
but using text-based, not voice-based, communication.
Typica$y, the instant messaging system alerts you
whenever somebody on your private list is online. You can
then initiate a chat session with that particular individual.
Text messaging, or texting, is a co$oquial term referring
to the exchange of brief written messages between mobile
phones, over ce$ular networks
IM & TextConsiderations
Does IM & Texting Belong in
corporate managers and network administrators are divided over its utility in
the business world
it a$ows you to communicate with co$eagues, customers and partners at a
distance in real time, like the telephone, while avoiding the he'y long distance
rates that apply during normal business hours.
it provides more of a “personal” link than e-mail, while being a bit less intrusive
than the telephone.
useful for quick communications in emergencies
Corporate employees who are used to using IM on their computers at home want
the same convenience at work.
Concerns over Corporate IM
it takes longer to exchange the same information via text chat as
compared with over the telephone
Employees may also be more prone to abuse IM for personal use on
the job than the telephone
problem with heavy IM traﬃc is bandwidth usage
IM communications are also subject to unwanted advertising
the bi#est concern in today’s business environment is security
Voice Over Internet Protocol
Voice over Internet Protocol, is a method for taking
analog audio signals, like the kind you hear when you
talk on the phone, and turning them into digital data
that can be transmitted over the Internet.
Most Common Types of Videoconferencing
vary widely -om very expensive purpose built rooms to quite
inexpensive ro$ around units that can be used in a variety of
an invaluable tool for one-on-one and sma$ group teaching.
Room Based VC
Can be very expensive
Usua$y accommodate large groups
Extensive sound system
Additional monitors/video sources usua$y required
Most system can accommodate extra features like PowerPoint,
Document Cam, images, etc.
Becoming more common
High quality cameras now available
Inexpensive alternative for in-equent sessions
Suitable for sma$ groups/conference room sessions
Some systems can accommodate extra features like
PowerPoint, images, etc.