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Danny Chan Marriott’s Approach to Security Risk Management World Continuity Congress Singapore 2014
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Danny Chan Marriott’s Approach to Security Risk Management World Continuity Congress Singapore 2014

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Danny Chan, Director, Global Safety & Security , Marriott International Inc. share his concerns and experiences regarding militant threat against Marriott chain of hotels during the World Continuity …

Danny Chan, Director, Global Safety & Security , Marriott International Inc. share his concerns and experiences regarding militant threat against Marriott chain of hotels during the World Continuity Congress (WCC) Singapore 22 April 2014 at Carlton Hotel. Copyright 2014 @ World Continuity Congress www.worldcontinuitycongress.com BCM Institute www.bcm-institute.org Read more of Danny Chan @ http://www.bcmpedia.org/wiki/Danny_Chan


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  • 1. Marriott’s approach to Security Risk Management Danny Chan Director – Global Safety & Security Marriott International Inc.
  • 2. MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited. Danny Chan Director – Global Safety & Security Marriott International Inc.
  • 3. The Impact of Crisis on Shareholder Value Source: “The Impact of Catastrophes on Shareholder Value,” Rory F. Knight & Deborah J. Pretty, Templeton College, University of Oxford, p. 3. The Impact on Shareholder Value Trading Days After the Event 25 50 75 100 125 150 175 200 225 250 Effective Crisis Response Ineffective Crisis Responses After initial reflex (10 days), market begins to assess company’s response.
  • 4. Opportunities and Risk“ When written in Chinese, the word "crisis" is composed of two characters. One represents danger, and the other represents opportunity.“ “危机” ( Wei Ji ) John Fitzgerald "Jack" Kennedy (May 29, 1917 – November 22, 1963), 35th President of the United States
  • 5. 5 Stratfor - The Militant Threat to Hotels Report 8 September 2009 “What used to keep me up at night?"
  • 6. What keeps me up today?
  • 7. 2014 Global Risk Outlook
  • 8. How we sometimes feel today….
  • 9. A cat and mouse game….
  • 10. 11 Islamabad Marriott Hotel
  • 11. 12 196 security officers. 60 were on shift at the time of the attack. 62 CCTV cameras monitored by three security officers at all times Window film on all public areas A combination of a drop down barrier and hydraulic Delta barriers There were four bomb sniffing dogs Under-vehicle cameras monitored by security officer in security booth Islamabad Marriott Hotel Before 9/20/2008 Attack
  • 12. 13 • Bombing occurred at 8:02 pm. • Hotel running 47% occupancy • Up to 1,500 people in the hotel, celebrating “Iftar”. • A suicide bomber drove a six-wheel dump truck loaded with 1,320 lb (600 kg) of explosives believed to be a combination of TNT, RDX and Aluminum. • The vehicle tried to break through but was stopped by the barrier, suicide bomber decided to detonate the device. Islamabad Marriott Hotel Attack - Incident Details
  • 13. 14 • 56 dead • 5 hotel guests • 13 patrons • 8 others • 30 employees (20 security officers) • 265 wounded (35 foreigners) • Crater measured 60 ft. (18 m) across and 25 ft. (7.6 m) deep • 132 ft. (40.23 m) stand off vehicle checkpoint to the hotel • Fire broke out • Severe structural damage Islamabad Marriott Hotel Attack Aftermath
  • 14. 15 Islamabad Marriott Hotel After 9/20/2008 Attack
  • 15. Marriott Islamabad
  • 16. Bangkok May 2010
  • 17. 18 JW Marriott & Ritz-Carlton Jakarta
  • 18. 19 JW Marriott & Ritz-Carlton Jakarta Before 17 July 2009 Attacks
  • 19. 20 Guest Entrance Employee Entrance Inspection Point Guest Entrance JW Marriott & Ritz-Carlton Jakarta After 17 July 2009 Attacks
  • 20. JW Marriott and Ritz Carton Jakarta, July 2009
  • 21. 22 Post Incident Investigation
  • 22. Japan’s Crisis – The Aftermath • 9 properties • Radiation Threat • Expatriates • Evacuation plans & shelter-in-place plans
  • 23. • Follow radiological incident preparedness guidelines • Set up crisis center in Tokyo • Dispatch regional security team • Track Marriott travelers • Evacuate guests and expat families to Nagoya, Osaka, Naruto • Prepare shelter-in-place • Disaster relief efforts • Monitor events Marriott Properties’ Preparation
  • 24. So how bad was it?
  • 25. “You slacken, you choose the easy way and you'd be finished” Former Minister Mentor LEE Kwan Yew
  • 26. 2014 Deter Detect Defend Recognize Response React danny.chan2@marriott.com