We communicate with people everyday.- Verbal- Non Verbal/Body Language- Listening- “I” Messages
COMMUNICATION STYLES• Aggressive- overly forceful, pushy, or hostile. • May involve bullying or intimidation • Don’t pay attention to others’ thoughts, feelings, or needs.• Passive- unwilling or unable to express thoughts and feelings in a direct or firm manner • Putting others needs in front of your own • Dislike conflict/ go out to the way to avoid conflict• Assertive- express views clearly and respectfully • Standing up for your rights and beliefs while respecting those of others • Negotiating and compromise
NONVERBAL COMMUNICATION• Body Language: nonverbal communication through gestures, facial expressions, behaviors, and posture.• Sometimes WHAT we say isn’t important as HOW we say it.• Everything we do sends a message!
WHAT DIFFERENT NONVERBAL CUES MEANCrossed Arms Mirroring Closed off. Implies resistance. Shows interest. You find the Not listening or interested. speaker favorable.A nose rub Forward lean/decrease in Linked with deception. Could backwards lean mean you’re lying or trying to hide Indicates positive sentiment and the truth. interest.A barrier Eye Contact You’re too close. Back off. Shows interest, attention, and involvement.A hand placed under the chin Contemplative. Making a decision. Raised EyebrowFeet pointed toward the door May indicate skepticism or interest, depending on how it is Ready to leave. The feet are the done. most honest part of the body. What direction are they facing? Avoiding Eye Contact dishonesty or discomfortA back of the neck scratch Concerned or have questions.
LISTENING SKILLSActive Listening: paying close attention to what someone is saying and communicating. 4 Listening Skills Clarify Reflective Listening Empathy Encouragement
4 LISTENING SKILLSClarify • Ask questions. Make sure you understand what the speaker is saying. Check for understanding.Reflective Listening • “So what you’re saying is…” Rephrasing or summarizing.Empathy • Show other person you relate to their feelings. Don’t pass judgment on the speakers attitudes or actions.Encouragement • Signs you are followingwhat the speaker is saying and listening to them. Face the speaker and make eye contact. Nod or make comments: “I see”, “Go on”.
SPEAKING SKILLS• “I” Message: a statement that focuses on your feelings rather than someone else’s behavior.• Replace “You” messages with “I” messages
“I” MESSAGES3 Ingredients • Event • Consequence of the event • Feeling • How that event made you feel?