Communication
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Communication

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Communication Presentation Transcript

  • 1. We communicate with people everyday.- Verbal- Non Verbal/Body Language- Listening- “I” Messages
  • 2. COMMUNICATION STYLES• Aggressive- overly forceful, pushy, or hostile. • May involve bullying or intimidation • Don’t pay attention to others’ thoughts, feelings, or needs.• Passive- unwilling or unable to express thoughts and feelings in a direct or firm manner • Putting others needs in front of your own • Dislike conflict/ go out to the way to avoid conflict• Assertive- express views clearly and respectfully • Standing up for your rights and beliefs while respecting those of others • Negotiating and compromise
  • 3. Sowhat?
  • 4. NONVERBAL COMMUNICATION• Body Language: nonverbal communication through gestures, facial expressions, behaviors, and posture.• Sometimes WHAT we say isn’t important as HOW we say it.• Everything we do sends a message!
  • 5. WHAT DIFFERENT NONVERBAL CUES MEANCrossed Arms Mirroring  Closed off. Implies resistance.  Shows interest. You find the Not listening or interested. speaker favorable.A nose rub Forward lean/decrease in  Linked with deception. Could backwards lean mean you’re lying or trying to hide  Indicates positive sentiment and the truth. interest.A barrier Eye Contact  You’re too close. Back off.  Shows interest, attention, and involvement.A hand placed under the chin  Contemplative. Making a decision. Raised EyebrowFeet pointed toward the door  May indicate skepticism or interest, depending on how it is  Ready to leave. The feet are the done. most honest part of the body. What direction are they facing? Avoiding Eye Contact  dishonesty or discomfortA back of the neck scratch  Concerned or have questions.
  • 6. PARTNERSHIP QUESTIONNAIRE ACTIVITY
  • 7. LISTENING SKILLSActive Listening: paying close attention to what someone is saying and communicating. 4 Listening Skills Clarify Reflective Listening Empathy Encouragement
  • 8. 4 LISTENING SKILLSClarify • Ask questions. Make sure you understand what the speaker is saying. Check for understanding.Reflective Listening • “So what you’re saying is…” Rephrasing or summarizing.Empathy • Show other person you relate to their feelings. Don’t pass judgment on the speakers attitudes or actions.Encouragement • Signs you are followingwhat the speaker is saying and listening to them. Face the speaker and make eye contact. Nod or make comments: “I see”, “Go on”.
  • 9. SPEAKING SKILLS• “I” Message: a statement that focuses on your feelings rather than someone else’s behavior.• Replace “You” messages with “I” messages
  • 10. “I” MESSAGES3 Ingredients • Event • Consequence of the event • Feeling • How that event made you feel?