Using Web 2.0 to Increase Effectiveness of Staff Training and Communication

Slide 1: Using Web 2.0 to Increase Effectiveness of Staff Training and Co mm Brian C. Gray uni Case Western Reserve University cat ion Kelvin Smith Library Head of Reference & Engineering Librarian John Carroll University - Grasselli Library May 6, 2008

Slide 2: My Personal Interest in Web 2.0 • RSS workshop & help with 3 blogs at KSL • ALA Library 2.0 participant • ALA LAMA Web Coordinator – Blogs, RSS, Wiki, Communities • Teach workshop for KSU SLIS • Regular IM user • Non-IT person that likes to “play”

Slide 3: Today we will… • Use AJAX to create a mashup, which we will syndicate by RSS, after we create the XML file, and write up the documentation in a wiki • And I will demonstrate all of this in 3-D from within Second Life

Slide 4: It Can Be Simple • Transformations in training • Web 2.0 for the trainer • Web 2.0 for training • What has been done already

Slide 5: Warnings, the “but…” moment • Not every tool and technique works for every need and/or user • I do not have time… • I do not have money… • The old way works… • Try to leave today with one potential new tool for personal or professional usage

Slide 6: Training Desires: Participant • Interesting & fun • Variety • Adjustable to me (pace, level, etc.) • Solo or group participation • Interactive • Easy to get help • Archived, on-going

Slide 7: Training Desires: Trainer • Easy to maintain • Adjustable over time • Collaborative • Ability to gain feedback for improvement or assessment • Easy to incorporate into existing systems, procedures, & policies

Slide 8: Why Web 2.0? Key concepts or focus points: – Collaboration & sharing – Participant’s ownership in activities – Creation & creativity – Web-based rather than software based – Data/information – Social – Connections/relationships – Trust (2-way)

Slide 9: Web 2.0 Concepts – Enrichment – Can be personalized – Participation – Decentralized – User “tagged” or defined – Experiences – Remixable – Behavior rather than the actual tools – Beyond static web pages

Slide 10: Coined by O'Reilly Media (2004) http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html#mememap

Slide 11: “The Example” http://plcmclearning.blogspot.com/ • Public Library of Charlotte & Mecklenburg County • Helene Blowers

Slide 12: Learning 2.0 • 23 Things over couple of months • Incentives for staff • Creative Commons License • Self-paced or guided • Exploration of web 2.0 basics • The model for bringing everything under one umbrella

Slide 13: Learning 2.0 • Blogging • Photos • RSS • Tagging • Wikis • Online applications • Podcasts • Many other tools

Slide 16: Blogger • Template driven • Privacy can be set to “only people I choose” or “only blog authors” • Multiple authors • Can be deleted or “hidden” from eyes • Various levels of commenting available

Slide 17: Blogger is Free

Slide 20: Do you recognize RSS?

Slide 21: Reading RSS

Slide 22: RSS Benefits • Updates without visiting site • Quick • Summaries • Less in email box • Many types of media can be included • Easy to share (web address or OPML)

Slide 23: Publish RSS Elsewhere

Slide 24: RSS in Databases & Publisher Websites • Create a RSS alert directly from a result lists, a search history, or a publication’s table of contents.

Slide 25: Wiki – Features Collaborative writing environment in the form of a web page. • Article • Editing mode • Discussion/Talk • History/Archive • Search • Index/Categories

Slide 26: Wiki: Popular Uses • FAQs • History of • Subject guides • Community portal • Training manuals and documentation • Group collaboration • Traditional website alternative

Slide 27: PBwiki

Slide 29: Visual • Screencasts • Movies • Flash

Slide 31: Podcasts

Slide 40: Ask-a-Librarian Services

Slide 41: Trillian, Meebo, etc.

Slide 45: Second Life

Slide 47: SL Conferences

Slide 48: Meetings in SL

Slide 49: Brian C. Gray Head of Reference & Engineering Librarian Case Western Reserve University Kelvin Smith Library bcg8@case.edu or (216) 368-8685 http://blog.case.edu/bcg8/ http://www.squidoo.com/library2point0/ http://www.slideshare.net/bcg8