Embedding BCE
   through Business
 Process Improvement
and Internal Engagement
         John Burke
The Embedding BCE Project
    Identify the key business processes and
     system implications
    Produce case studies ...
The Project Methodology
    One-to-one interviews
    Impartial, open and frank discussion
    How BCE is supported by ...
Self-Evaluation Exercise
    Half-Day discussion-based workshop
    Workbook tool based on EFQM Beta Model
    A manage...
Development Plans
    Prioritisation of Areas for Improvement
    Identifying resources and risks
    Meshing with exis...
Structure
    Policy and Strategy
    Processes and Systems
    Partnerships and Resources
    Roles and Skills
    C...
Outcomes
    The Embedding BCE infoKit
    The downloadable Self-Evaluation Workbook
    A one-day event based on the m...
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Embedding BCE: Project summary

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Embedding BCE: Project summary

  1. 1. Embedding BCE through Business Process Improvement and Internal Engagement John Burke
  2. 2. The Embedding BCE Project  Identify the key business processes and system implications  Produce case studies and Development Plans  Produce an infoKit to help others do the same  Develop the understanding and role of central functions in supporting BCE operations
  3. 3. The Project Methodology  One-to-one interviews  Impartial, open and frank discussion  How BCE is supported by core business functions and processes  Balance of agenda  Perceptions not necessarily reality  Case study production
  4. 4. Self-Evaluation Exercise  Half-Day discussion-based workshop  Workbook tool based on EFQM Beta Model  A managed conversation  Scoring - dealing with pockets of good/less good practice  Strengths, weaknesses, areas for improvement
  5. 5. Development Plans  Prioritisation of Areas for Improvement  Identifying resources and risks  Meshing with existing development work  Work in progress
  6. 6. Structure  Policy and Strategy  Processes and Systems  Partnerships and Resources  Roles and Skills  Customer Perceptions  Key Performance Results
  7. 7. Outcomes  The Embedding BCE infoKit  The downloadable Self-Evaluation Workbook  A one-day event based on the methodology and findings to promote benefits of a review to institutions  A source of impartial guidance and facilitation to institutions wanting external involvement

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