Enterasys in the cloud

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Enterasys in the cloud

  1. 1. “There is nothing more important than our customers” A Siemens Enterprise Communications Company Enterasys in the Cloud
  2. 2. © 2010 Enterasys Networks, Inc., A Siemens Enterprise Communications Company - All rights reserved. Integrated Cloud Sales Process 2
  3. 3. © 2010 Enterasys Networks, Inc., A Siemens Enterprise Communications Company - All rights reserved. Diagram Key 3 1. Salesforce.com www.salesforce.com – 360° view of all sales and support interaction with customer – Integrated with Extranet for Online Case Management, Training 2. GoodData www.gooddata.com – Advanced Saas pipeline analytics, web analytics, product analytics, support analytics 3. Extranet https://extranet.enterasys.com/ – Enterasys’s own Microsoft SharePoint horizontal portal for customers, partners, suppliers 4. BigMachines www.bigmachines.com – Quote, Price, Configuration application tightly integrated with Salesforce.com 5. Steelwedge www.steelwedge.com – Cloud Sales & Operations Planning (S&OP) application that analyzes BigMachines quote data and historic demand to generate demand plan 6. InfoNow www.infonow.com – Cloud Channel Data Quality solution to clean our Point of Sale (POS) data – Pricing Compliance Module to manage channel Special Pricing Allowances (SPA’s) 7. Okta www.okta.com – Cloud based Identity and Access Management 8. SigmaQuest www.camstar.com – Return (RMA) and manufacturing data quality driven off of RMA process in Salesforce.com 9. SSRS – Microsoft SQL Server Reporting Services - Reporting 10. ODS (Operational Data Store) / Data warehouse – Microsoft SQL transactional database and data integration hub 11. SAP www.sap.com – ECC (R/3) 6.0 ERP environment for core finance and supply chain operations 12. Jigsaw www.salesforce.com – Salesforce.com lead and contact database
  4. 4. © 2010 Enterasys Networks, Inc., A Siemens Enterprise Communications Company - All rights reserved. IT Governance Using Force.com 4 • Service Desk Dashboards – Ticket escalation – Executive Tickets – Drives us toward “IT Rocks” • Taskforce project tracking and management – Automated Status Reports • Change Management – Automated approval process – Overdue CM reporting
  5. 5. © 2010 Enterasys Networks, Inc., A Siemens Enterprise Communications Company - All rights reserved. Quoting and Configuration in BigMachines 5 • Tight integration with Salesforce.com • Drives quote bill of materials into Salesforce.com opportunity and into downstream systems like Steelwedge.
  6. 6. © 2010 Enterasys Networks, Inc., A Siemens Enterprise Communications Company - All rights reserved. Sophisticated Analytics Using GoodData 6
  7. 7. © 2010 Enterasys Networks, Inc., A Siemens Enterprise Communications Company - All rights reserved. Cloud Access and Identity Management 7
  8. 8. © 2010 Enterasys Networks, Inc., A Siemens Enterprise Communications Company - All rights reserved. Keys to our Success in the Cloud 8 • A 360° view of customers can only be achieved in this order: 1) Culture, 2) Process, 3) Tools • Culture – Willingness to share data between Sales, Support (and Finance, Supply Chain) – Vision to achieve single pane of glass • Process – Support generated leads – Hot deal alerts – CSAT • Tools – Business Intelligence: War Room – Integration: web services, middleware – Customers, Partners interact on Extranet • Extranet back ended by SFDC – Sales/Support work in SFDC

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