Quality of Life Survey 2010 – key findings Consultation, Research and Intelligence Team, Communications and Marketing,  De...
Quality of Life Survey 2010 <ul><ul><li>Annual surveys started in 2001, same indicators and trends available </li></ul></u...
Key indicator findings 2010 <ul><ul><ul><li>General satisfaction with the council and VFM  (2 indicators) </li></ul></ul><...
General satisfaction with how the council runs things and value for money <ul><li>A highly significant improvement – 40% a...
General satisfaction with how the council runs things and value for money <ul><li>Satisfaction with the Council is highest...
Influence local decisions <ul><ul><li>This indicator has not changed and is still low at 23% </li></ul></ul><ul><ul><li>It...
Satisfaction with the local area as a place to live <ul><li>An improving trend with 80% residents satisfied with their loc...
Keeping public land clear of litter and refuse <ul><li>An improving trend with 58% of residents satisfied </li></ul><ul><l...
Quality of parks and green space <ul><li>Satisfaction with the quality of parks has significantly improved, at 81% (78% in...
Range and quality of outdoor events <ul><li>An improving trend with 80% of residents satisfied (77% in 2009) </li></ul><ul...
Leisure facilities for teenagers and older people (aged 65 yrs+) <ul><li>Activities for teenagers was identified as ‘most ...
Crime and anti-social behaviour (ASB) <ul><ul><li>A third (35%) of the population agree the police and local public servic...
Drunk and rowdy behaviour <ul><ul><li>In 2010 this indicator improved and 50% of residents said they had a problem (54% in...
Responsible parenting <ul><ul><li>Overall improvement, at 52% (49% in 2009) and more agree people are taking responsibilit...
General health <ul><ul><li>Residents in good health has remained stable at 85% (86% in 2009) </li></ul></ul><ul><ul><li>Br...
Regularly use the internet at home <ul><li>Over two thirds of our residents regularly use the internet (at least once a we...
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Early findings from the Quality of Life Survey

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Early results from Bristol's Quality of Life Survey 2010 showing improvement in residents' satisfaction with the council and some upward movement of quality of life indicators. Also, other community cohesion indicators remain stable.

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  • Mike and Sarah both work in new central R,C &amp;I team. This brief presentation combines findings from both surveys.
  • Both these surveys compliment LAA performance indicators. Surveys are different, with different users and both add value. Measure only resident perceptions and few perception indicators are in our LAA. Synergy between indicators sets/questions (e.g. Audit Commission source) QoL - booster sampling to improve representative sample – more confidence with results from the larger survey. Place – has a greater focus on residents view compared to the old BV surveys.
  • List of topics/slides is related to your performance indicators and results from both surveys - on key concerns and where we feel citizens insights are giving us strong messages = added value.
  • Each slides combines the results from both surveys, to give a rich picture of how neighbourhoods are changing and how we compare. This is an umbrella indicator covering many issues. Need to drill down and unpick – which issues are causing most and least concern or satisfaction.
  • Each slides combines the results from both surveys, to give a rich picture of how neighbourhoods are changing and how we compare. This is an umbrella indicator covering many issues. Need to drill down and unpick – which issues are causing most and least concern or satisfaction.
  • Key place questions have been included in QoL survey 2009. Focus group results available in next few weeks. Also available: neighbourhoods showing most deterioration (Hillfields Avonmouth), and most improvement (Hartcliffe, Knowle).
  • Each slides combines the results from both surveys, to give a rich picture of how neighbourhoods are changing and how we compare. This is an umbrella indicator covering many issues. Need to drill down and unpick – which issues are causing most and least concern or satisfaction.
  • This indicator was asked in both surveys and shows no trend. But QoL survey shows big spatial variation across the city.
  • Satisfaction with parks and open spaces is one of the service areas where Bristol is doing doing well/compares well, but still room for improvement (as in 2006).
  • Not a top priority for residents, but some opposing views: Declining satisfaction with museums, theatres etc Improving satisfaction for libraries. Map show how often people visit such facilities and large variation across the city. Declining visits picks up declining satisfaction. New Colston Hall, Banksy Exhibition should have an impact on this indicator.
  • Not a top priority for residents, but declining satisfaction. Both surveys tell a similar story.
  • Key place questions have been included in QoL survey 2009. Focus group results available in next few weeks. Also available: neighbourhoods showing most deterioration (Hillfields Avonmouth), and most improvement (Hartcliffe, Knowle).
  • Key place questions have been included in QoL survey 2009. Focus group results available in next few weeks. Also available: neighbourhoods showing most deterioration (Hillfields Avonmouth), and most improvement (Hartcliffe, Knowle).
  • Key place questions have been included in QoL survey 2009. Focus group results available in next few weeks. Also available: neighbourhoods showing most deterioration (Hillfields Avonmouth), and most improvement (Hartcliffe, Knowle).
  • Key place questions have been included in QoL survey 2009. Focus group results available in next few weeks. Also available: neighbourhoods showing most deterioration (Hillfields Avonmouth), and most improvement (Hartcliffe, Knowle).
  • Not a top priority for residents, but declining satisfaction. Both surveys tell a similar story.
  • Early findings from the Quality of Life Survey

    1. 1. Quality of Life Survey 2010 – key findings Consultation, Research and Intelligence Team, Communications and Marketing, Deputy Chief Executive Department Bristol City Council March 2011
    2. 2. Quality of Life Survey 2010 <ul><ul><li>Annual surveys started in 2001, same indicators and trends available </li></ul></ul><ul><ul><li>Used to track key indicators in the national Place survey </li></ul></ul><ul><ul><li>Measures satisfaction, perception and lifestyle </li></ul></ul><ul><ul><li>Responses from 5,200 residents in 2010 (including online response) </li></ul></ul><ul><ul><li>Detailed analysis ( wards, neighbourhoods, t rends, equalities groups) </li></ul></ul><ul><ul><li>Bristol Partnership ‘buy in’ but the survey is subject to efficiency savings in 2011 </li></ul></ul>
    3. 3. Key indicator findings 2010 <ul><ul><ul><li>General satisfaction with the council and VFM (2 indicators) </li></ul></ul></ul><ul><ul><ul><li>Influence decisions in the local area and volunteering (2 indicators) </li></ul></ul></ul><ul><ul><ul><li>Satisfaction with the local area </li></ul></ul></ul><ul><ul><ul><li>Satisfaction with the clearance of litter, refuse from public land </li></ul></ul></ul><ul><ul><ul><li>Satisfaction with the quality of parks and open spaces </li></ul></ul></ul><ul><ul><ul><li>Satisfaction with range and quality of outdoor events </li></ul></ul></ul><ul><ul><ul><li>Satisfaction with leisure facilities for teenagers </li></ul></ul></ul><ul><ul><ul><li>Satisfaction with leisure facilities older people (65 years+) </li></ul></ul></ul><ul><ul><ul><li>Anti-social behaviour local problem </li></ul></ul></ul><ul><ul><ul><li>Feel safe outdoors at night </li></ul></ul></ul><ul><ul><ul><li>Drunk and rowdy behaviour </li></ul></ul></ul><ul><ul><ul><li>Responsible parenting </li></ul></ul></ul><ul><ul><ul><li>Police/public services successfully deal with crime/ASB (NEW) </li></ul></ul></ul><ul><ul><ul><li>General health good </li></ul></ul></ul><ul><ul><ul><li>Use of the internet (NEW) </li></ul></ul></ul>? ?
    4. 4. General satisfaction with how the council runs things and value for money <ul><li>A highly significant improvement – 40% are satisfied with the council (33% in 2009) and 34% agree the council provides VFM (26% in 2009) </li></ul><ul><li>We are now similar to the core city averages (2008) </li></ul><ul><li>This reflects a significant change in public opinion about the council </li></ul>
    5. 5. General satisfaction with how the council runs things and value for money <ul><li>Satisfaction with the Council is highest in Cabot (similar to 2009) and the VFM pattern is similar </li></ul><ul><li>Marked improvement in satisfaction and VFM in Bishopston, Clifton, Redland, Whitchurch Park, Knowle and Windmill Hill. </li></ul><ul><li>Values were lowest in Bedminster, Brislington and Stockwood for both indicators </li></ul>
    6. 6. Influence local decisions <ul><ul><li>This indicator has not changed and is still low at 23% </li></ul></ul><ul><ul><li>It is correlated with satisfaction with the council and VFM – residents who feel most influential are also most satisfied with the council </li></ul></ul><ul><ul><li>The level of volunteering 3 times a year has improved slightly, at 25% (23% in 2008 and 2009). </li></ul></ul>
    7. 7. Satisfaction with the local area as a place to live <ul><li>An improving trend with 80% residents satisfied with their local area </li></ul><ul><li>Marked improvement ‘ neighbourhood better’ in Cabot, Windmill Hill and Southmead </li></ul><ul><li>Deterioration ‘ neighbourhood worse’ in Avonmouth/Kingsweston. </li></ul>
    8. 8. Keeping public land clear of litter and refuse <ul><li>An improving trend with 58% of residents satisfied </li></ul><ul><li>Biggest improvement has been seen in Frome Vale, but a 10% deterioration was measured in Kingsweston </li></ul>
    9. 9. Quality of parks and green space <ul><li>Satisfaction with the quality of parks has significantly improved, at 81% (78% in 2009) </li></ul><ul><li>Survey was live during AGSP consultation </li></ul><ul><li>Areas with the most marked improvement are Bedminster, Filwood and Ashley. </li></ul>
    10. 10. Range and quality of outdoor events <ul><li>An improving trend with 80% of residents satisfied (77% in 2009) </li></ul><ul><li>More residents are satisfied in central parts of the city and biggest improvement is measured in Ashley and Stockwood </li></ul>
    11. 11. Leisure facilities for teenagers and older people (aged 65 yrs+) <ul><li>Activities for teenagers was identified as ‘most in need of improvement’ (Place survey 2008) </li></ul><ul><li>Satisfaction with leisure facilities for teenagers has dropped to 22% (24% in 2009). This drop is not significant </li></ul><ul><li>Satisfaction with leisure facilities for older people has improved, at 33% (30% in 2009) </li></ul>
    12. 12. Crime and anti-social behaviour (ASB) <ul><ul><li>A third (35%) of the population agree the police and local public services are successfully dealing with crime and ASB (25% in 2008 Place survey) </li></ul></ul><ul><ul><li>Fewer residents feel ASB is a local problem, at 32% (36% in 2009) </li></ul></ul><ul><ul><li>Most improved wards for ASB are Cotham, Clifton East and Southmead </li></ul></ul><ul><ul><li>57% of residents feel safe outdoors at night (56% in 2009) </li></ul></ul>Residents with a local problem from anti- social behaviour 43 41 38 36 32 2006 2007 2008 2009 2010
    13. 13. Drunk and rowdy behaviour <ul><ul><li>In 2010 this indicator improved and 50% of residents said they had a problem (54% in 2009) </li></ul></ul><ul><ul><li>However, this indicator was lower (better) when measured in the 2008 Place survey (38%) </li></ul></ul><ul><ul><li>A significant improvement in the perception of drunk and rowdy behaviour was measured in Cotham and Brislington West. </li></ul></ul>
    14. 14. Responsible parenting <ul><ul><li>Overall improvement, at 52% (49% in 2009) and more agree people are taking responsibility for the behaviour of their children </li></ul></ul><ul><ul><li>Significant improvement in Clifton and Windmill Hill </li></ul></ul><ul><ul><li>Bristol scores well compared to core cities. </li></ul></ul>
    15. 15. General health <ul><ul><li>Residents in good health has remained stable at 85% (86% in 2009) </li></ul></ul><ul><ul><li>Bristol scores well compared to core cities </li></ul></ul><ul><ul><li>Residents say they are healthiest in Clifton and Clifton East, and least healthy in Filwood and Hartcliffe. </li></ul></ul>
    16. 16. Regularly use the internet at home <ul><li>Over two thirds of our residents regularly use the internet (at least once a week), 68% </li></ul><ul><li>But 18% do not have the internet at home, rising to 37% in Filwood </li></ul><ul><li>This indicator is relevant to how we promote our services online and channel shift. </li></ul>

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