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Customer Service on the next level with a Web 2.0 and mobile community on corporate sites
 

Customer Service on the next level with a Web 2.0 and mobile community on corporate sites

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This presentations hightlights a leading community solution that companies can license as a software-as-a-service in multiple languages. The solution integrates various inbound channels for customers ...

This presentations hightlights a leading community solution that companies can license as a software-as-a-service in multiple languages. The solution integrates various inbound channels for customers like SMS, WAP, iphone, Email, Web, Twitter, Skype, Facebook, Widgets... Customers help each other and companies benefit from the dialogues by learning and by using the content for google SEO power!

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    Customer Service on the next level with a Web 2.0 and mobile community on corporate sites Customer Service on the next level with a Web 2.0 and mobile community on corporate sites Presentation Transcript

    • The most innovative web 2.0 community solution around customer dialogues Hi Marleen, go to System -> Settings -> Telephone -> Network and select your operator. Good luck! Steve :) Hi, where can I manually select my operator? Customer question: Best community answer:
    • Member Communities reach of online population grows Consumers will inform themselves more and more within groups, in communities and via google!
    • “… Engage consumers in a more open and honest way…” Not perceived as advertisement Companies need to open up towards group opinions and user-generated content! Agencies need to leverage new channels!
    • Let your customers be heard – they will help each other!
      • Leverage the power of social media:
            • Regain control and do not leave the creation of opinions to Facebook & Twitter!
            • Get your customers involved and keep them on your website !
            • Collect new leads on the web and mobile contact data!
            • Stay on-top in google`s search results with user-generated content !
            • Increase website traffic through search engine optimizations !
            • Generate relevant content and FAQs around the products & services!
            • Gain valuable insights and ideas for product improvements!
            • Reduce support costs!
    • A community solution for exciting customer services
      • What makes www.service-community.net so unique?
            • A complete set of web2.0-features : APIs, widgets, Twitter integration, RSS-Feeds.
            • Software-as-a-Service that integrates seamless into the website of your client.
            • Mobile inbound channels: SMS, WAP-Site, Email, Skype mobile, iPhone…
            • Company representatives officially join the community and have full control by using a powerful administrative backend .
            • High quality answers are being crowd-sourced and quality controlled within the community and through moderators.
      How does this work…?
    • A community solution for a new kind of customer service
      • Fast and smooth implementation:
            • Get your unique URL with your logo : www.yourCompany.service-community.net !
            • Setup within 2 minutes !
            • Run it as a software-as-a-service and benefit from the included updates!
            • Test 30 days for free !
            • Cancel, upgrade or downgrade anytime !
            • Licenses start at € 29,- a months ! No setup fees!
            • Complete customization possible !
    • Customer interaction around highly relevant content A five-step quality assurance process guarantees good content:
    • High accessibility and visuality of your content
      • Your content gets clustered and can be reused as FAQs:
            • Tags & semantic clouds structure the content.
            • Widgets and feeds distribute it.
      • The software visualizes your content:
            • Maps
            • Tag clouds
            • Expert groups
            • Online archives
    • Example www.ferien.de got their own community on http://community.ferien.de which is running on the technology of service-community.net. They are using the Profi-Tariff for €399,- / month with stylesheet adjustment and domain aliasing.
    • Features and pricing (part 1) Advertise your products within your community.
    • Features and pricing (part 2) Let‘s get started!
    • Contact Create your own service-community within minutes: www.service-community.net and test it 30 days for free! Contact person: Björn Behrendt    (CEO)     Tel: +49 (0) 30 99296936-9 Fax:      +49 (0) 30 99296936-5 Email: [email_address] Address: hiogi GmbH Ackerstr. 3a D-10115 Berlin, Germany