WHO WE ARE
HealthCare Transformation (HCT Consulting) is a
management consulting company that brings a deep
understanding and proven approaches in helping
hospitals enhance their quality and
In these challenging times, where the goal for every
healthcare organization is to deliver ﬂawless care in a
cost-eﬀective way, you need a consulting partner with
the experience and methods to help you quickly ﬁnd
and implement solutions. Our staﬀ of consulting
specialists (including PhDs, MDs, RNs, and hospital
CEOs, COOs, CNOs, CFOs and department
directors) is composed of senior healthcare executives
with an average of more than 20 years of professional
experience in clinical care and hospital operations
management. Each one is an expert in his or her
respective ﬁeld, bringing an immense knowledge of
current best practices in both medical care and
hospital operations. Our collective resources are
signiﬁcant, and we remain current with all the latest
trends, advances, and regulatory requirements.
WHAT WE DO
HCT collaborates with key players on your staﬀ in transforming
your hospital’s operational eﬃciency, clinical quality, and
service practices using our unique Hospital Transformation
We use a powerful tool called Hospital Transformation Intervention™ that
allows us to assess virtually all aspects of patient care and several key areas
of hospital operations, in an intensive and highly interactive partnership
with your staﬀ. e process encompasses an extensive four-phase program
of assessment, redesign, implementation, and performance management,
supported by an ongoing program of communications and training.
Here’s why our approach works:
• Changing the culture: HCT’s unique Hospital Transformation
Intervention™ is successful because it focuses on changing the entire
culture within your hospital. Recognizing the interdependence of
diﬀerent functions within hospitals, our goal is to instill a continuous
improvement mindset throughout the organization.
• Involving all key players: We employ a “total immersion” approach that
involves all key players in a program of orientation, problem deﬁnition and
design, rapid solution implementation, and performance management.
• Providing the tools for sustainability: The process equips the hospital’s
leadership and staﬀ with tools and tactics to eﬀectively promote a new
corporate culture within the hospital. HCT educates the leadership and
staﬀ to then carry on the problem-analysis and change-implementation
functions on their own, without the need for signiﬁcant outside help or
The transformational process proceeds through four distinct,
synergistic phases, including assessment, process redesign,
implementation, and performance management.
USING A PROVEN PROCESS
• Assessment: Using a proprietary assessment tool that covers 150+ metrics for
productivity, eﬃciency, quality, and service, we create a performance baseline based on
national and state best practices and standards. We conduct interviews of key leaders, staﬀ,
and physicians and observe the dynamics within, and among, departments.
• Redesign: With the results of the assessment in hand, HCT helps create working teams
in the major focus areas. ese teams – working with their peer coaches from HCT –
identify areas of performance they want to improve. e working team creates an imple-
mentation plan that includes planning sessions with staﬀ from other disciplines, coordina-
tion with physicians, and signiﬁcant training.
• Implementation: Using Lean™ principles, ﬂow charts, and other tools, the teams begin
a rapid-cycle implementation of initiatives identiﬁed during the redesign phase. Nearly all
the initiatives contain a continuous process improvement component that will enable the
organization to adapt eﬀectively to regulatory and market changes.
• Performance management: is phase concentrates on maintaining and building on the
positive changes occurring. HCT provides tools to all teams that help them monitor
performance on a daily or weekly basis and to problem solve. During this time, the teams
and their coaches map out plans for the next 6 to 12 months and set up a process for
continued communication, training, and support.
AREAS WE HELP IMPROVE
We’ve applied the Hospital Transformation Intervention™
model to improve performance in these vital areas:
Operational Eﬃciency Clinical Quality
• Length of stay • Core measures performance
• Utilization management • Rate of hospital-acquired infections
• Patient ﬂow (in ED, OR, and nursing units) • Case management and utilization
• Room turnover rates management practices
• Staﬃng productivity and labor management • JCAHO compliance and preparation
• Procedures scheduling
• Patient access Service Excellence
• Denial rates • Patient satisfaction
• Billing and collections • Physician satisfaction
• Bad debt • Employee satisfaction
We’ve used our Hospital Transformation Intervention™ model at hospitals
across the United States to signiﬁcantly improve service, quality, and
operational or ﬁnancial performance at each institution.
We have helped more than 100 hospital clients achieve both “hard” and “soft” savings
based on implementation of solutions identiﬁed through the consulting process.
Because we know you need to quantify the value of every expenditure, we create, as part of
the consulting process, ways for your hospital to measure your return on investment with
us. Based on these measurements, we can proudly say, HCT clients average a hard ROI
ratio of more than 6:1.
SOME WORDS FROM OUR CLIENTS
About our consulting engagement process and results:
“HCT brought us ﬁrst-class consultants who worked with us to make quick and lasting
“We have had many diﬀerent consulting groups work with us over the years, and HCT
was the ﬁrst to achieve real results.”
“We had major operational challenges that we thought could only be ﬁxed with a large
downsizing. But HCT helped us restructure and reorganize – and after 6 months we
did not have to reduce staﬀ, and our margins have improved dramatically.”
About training we provided to staﬀ:
"Learned how to address prioritizing through problem solving"
"Class helped to develop teamwork among my co-workers"
"Learned the importance of proper planning of an agenda"
"Learned the skills necessary to keep meetings on track"
"Learned ways to communicate to get things done"
"Great exposure to Lean principles and how they apply to healthcare"
HealthCare Transformation, LLC
70 West Madison Street
Three First National Plaza Suite 1400
Chicago, IL 60602
T- 312 214-7216
F- 312 214-3110