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Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
Ibm Cio 2010 Outlook
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Ibm Cio 2010 Outlook

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  • 1. 2010 CIO Outlook Roo Reynolds (with thanks to Dave Newbold) © 2007 IBM Corporation
  • 2. IBM CIO Technology and Innovation 2 2010 CIO Outlook © 2007 IBM Corporation
  • 3. IBM CIO Technology and Innovation CIO Outlook “The 2010 CIO Outlook 2010 trends and impact is a point of view on future IBM business transformation Current opportunity gaps and a roadmap for Enterprise 2.0 IBM’s CIO organization” Employee scenario Inhibitors Indicators 3 2010 CIO Outlook © 2007 IBM Corporation
  • 4. IBM CIO Technology and Innovation Trends with the most business impact in 2010 • Global integration • Participatory internet • Workforce demographics • Software as a service • Virtualized data and devices • Simplicity from design 4 2010 CIO Outlook © 2007 IBM Corporation
  • 5. IBM CIO Technology and Innovation Opportunity gaps • Plans are in place for data, productivity, business process and infrastructure optimization, and transition to services oriented architecture (SOA). • Therefore, we focused the 2010 CIO Outlook on: 1. Employee driven integration 2. Global collaborative innovation “Its all about integration and innovation” 3. Aggressive pursuit of simplicity - Sam Palmisano, April 25, 2006 and hosting 5 2010 CIO Outlook © 2007 IBM Corporation
  • 6. IBM CIO Technology and Innovation 2010 CIO Outlook themes • Open data to (re)use • Capture participation • Transition to simple and open hosted tools • Encourage customization • Reward sharing via reputation • Integrate results with clients 6 2010 CIO Outlook © 2007 IBM Corporation
  • 7. IBM CIO Technology and Innovation Integration foundation: Services Oriented Architecture SOA builds a foundation of application and data services that permit business agility and encourage the reuse and ‘remixing’ of components Manage Store/Channel Supply Chain & Finance Business Customers Merchandising Operations Distribution Administration Administration Channels Store/Channel Planning Strategy Strategy Financial CRM SCM Alliances IPT Labor Planning LOB Planning Insights Vendors Store Design Distribution Perf. Mgt. Market Mgt. MI Transformation View Customer Sat. Supply/ Inventory Tactics Demand Process Design Logistics Promotions Space Mgt. Legal/Reg Finance Order Mgt. Procurement Vendor Mgt. Store Mgt. Distribution Execution Ops. Treasury Real Estate Customer Accts. Item Mgt. Store Services Transportation Back Office HR Customer Product Directory Directory Inventory Accounting IT Portal Service SOA/REST 1. Service Request B2B Interactions 3. Service Flow Data “You will waste your investment in SOA Existing unless you have enterprise information Applications New that SOA can exploit.quot; Service Logic 2. Gartner Research, 2005 7 2010 CIO Outlook © 2007 IBM Corporation
  • 8. IBM CIO Technology and Innovation Innovation foundation: Web 2.0 patterns Service, not software Users add value • User-driven adoption • Recommendations • Value on demand • Social networking • Low cost of entry features • Public infrastructure • Tagging • User comments • Community rights management Easy to use and remix • Responsive UIs (AJAX) • Feeds (Atom, RSS) • Simple extensions • Mashups (REST APIs) 8 2010 CIO Outlook © 2007 IBM Corporation
  • 9. IBM CIO Technology and Innovation Community: how it works outside the firewall 9 2010 CIO Outlook © 2007 IBM Corporation
  • 10. IBM CIO Technology and Innovation Software as a Service (SaaS) The new generation of hosted software is: • Simpler to use • Easy to deploy and manage • Easy to customize • As capable • Often easier to integrate • Lower cost 10 2010 CIO Outlook © 2007 IBM Corporation
  • 11. IBM CIO Technology and Innovation Enterprise 2.0 Social Friending Blogs • This combination of SOA, Web 2.0 patterns and Blog comments SaaS is the core of the 2010 CIO Outlook strategy Tagging colleagues • Some analysts call this Enterprise 2.0* Reputation evaluations Open wikis • What is the business value for IBM? Tagging documents Enterprise 2.0 Spectrum • User driven innovation in search, data Open 'Activities' (task scripts) quality, customer insight, process Using browser scripts improvement, etc. Scripting formal processes Desktop task mash-ups • Simpler more productive solutions for Extending internal apps. (via everyone, especially mobile employees script) Writing Situational Applications • Integration of user tasks, business processes Desktop widgets and social awareness to improve quality of Data APIs results REST Services APIs • Reduced cost and higher employee satisfaction Web Services Technical • Innovate Enterprise 2.0 solutions for our clients * Andrew McAfee, Sloan Management Review, Spring 2006 11 2010 CIO Outlook © 2007 IBM Corporation
  • 12. IBM CIO Technology and Innovation Example: Building employee profiles How can we do a better job finding the right people, building relationships and trust? • Auto profiling? • Better search? • Include patents? • Include blogs? Encourage tagging… and then exploit it! 12 2010 CIO Outlook © 2007 IBM Corporation
  • 13. IBM CIO Technology and Innovation 13 2010 CIO Outlook © 2007 IBM Corporation
  • 14. IBM CIO Technology and Innovation 14 2010 CIO Outlook © 2007 IBM Corporation
  • 15. IBM CIO Technology and Innovation Example: Building employee profiles How can we do a better job finding the right people, building relationships and trust? • Auto profiling? • Better search? • Include patents? • Include blogs? • Encourage tagging and then exploit it! • Social network from tags 15 2010 CIO Outlook © 2007 IBM Corporation
  • 16. IBM CIO Technology and Innovation Exploiting tagging 16 2010 CIO Outlook © 2007 IBM Corporation
  • 17. IBM CIO Technology and Innovation Exploiting tagging 17 2010 CIO Outlook © 2007 IBM Corporation
  • 18. IBM CIO Technology and Innovation Exploiting tagging 18 2010 CIO Outlook © 2007 IBM Corporation
  • 19. IBM CIO Technology and Innovation Example: Employee desktop now and then Current employee desktop: • Many generalized tools Future employee desktop: • Integration via cut & paste • Simple, hosted tools • Business process are ad hoc • Integrated by Activities and feeds • Success depends on personal • Business process visible and reused experience and network • Success depends on community • Limited mobility and client access • All components mobile and accessible 19 2010 CIO Outlook © 2007 IBM Corporation
  • 20. IBM CIO Technology and Innovation Detail: Employee desktop elements Client dashboard Mobility • Custom assembled • All Workplace for client by the components employee accessible at • Allows extranet any time access • Is a Situational Application Activities Catalog • Task oriented view • Desktop widget • Shared and refined • Task specific by everyone – all ‘mash-ups’ with tags, ratings, sharing reputations and recognition 20 2010 CIO Outlook © 2007 IBM Corporation
  • 21. IBM CIO Technology and Innovation Inhibitors Critical issues are: “User acceptance is our • Opening enterprise data for reuse measure of success” • Creating web 2.0 component examples • Creating lightweight infrastructures: • Catalogs • Federated and more secure identity (Higgins) • Enterprise TR3 (tagging, rating, reputation and recognition) • Massive, reliable and inexpensive data stores • Giving permission to employees 21 2010 CIO Outlook © 2007 IBM Corporation
  • 22. IBM CIO Technology and Innovation Leading indicators Enterprise tagging server Early adopter program and component catalogs Dynamic workplace 200 Collaborative innovation 175 environment Very low cost storage 150 Unique tags created (cumulative 000’s) 70 TAP Early Adopter Membership (‘000s) 125 Open security 60 ValuesJam: employees 100 co-create IBM 50 corporate values Business Process Web identity 75 40 visualizations and reputation on desktop 30 50 20 25 10 2003 2004 2005 2006 2007 2008 2009 2010 22 2010 CIO Outlook © 2007 IBM Corporation
  • 23. IBM CIO Technology and Innovation …or with a billion- person workforce? 23 2010 CIO Outlook © 2007 IBM Corporation

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