OPD

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OPD

  1. 1. Out-Patient Department Sakharkar Bazega MSc I RM and Ergonomics 2013-14
  2. 2. OPD is a place where a patient goes first when he feels ill Patients who do not need overnight hospitalization are admitted in the outpatient department Surgical, dental and nursing care is provided to patients Surgical care Dental care Nursing care
  3. 3. To provide adequate quality of care All modern technique for investigation and treatment Creating facilities for total patient satisfaction Good public relation
  4. 4. It serves as mirror Visited by large section of community First point of contact between patient and hospital staff A good OPD service reduce the load on in-patient services It is a place for implementing preventive & promotive health activities. Facilitates teaching An OPD
  5. 5. Provide a major source of specialist medical opinion Early diagnosis, curative, preventive & rehabilitative care Screening for admission to hospital Follow up care & care after discharge Promotion of health by health education Rendering of preventive health care Polio Vaccine
  6. 6. 1. Centralized Outpatient Services :  All services are provided in a compact area which includes all diagnostic and therapeutics facilities being provided in the same place. 2. Decentralized Outpatient Services :  Services are provided in the respective departments. Centralized Decentralized
  7. 7. 1. General Outpatient All the patients other than emergencies who report directly to the OPD 2. Emergency Outpatient A person given emergency medical care for condition which is real or perceived emergency. 3. Referred Outpatient A person referred to an OPD by his attending medical/dental practitioner for specific diagnostic/treatment procedure. Outpatient Department
  8. 8. Location Separate entrance Easily accessible Should have approach from main road Adjacent to supportive facilities, x-ray & laboratory Amenable for Expansion
  9. 9. i. Sustained and continuity of high standard patient care ii. Modern technology and methods iii. Obtain total patient satisfaction iv. Highly motivated and trained, skilled hospital staff v. Manual of procedures for hospital staff vi. Periodic training and review system vii. Recording and retrieval system viii.System of appointment ix. Morning and afternoon clinics x. Proper sinage system
  10. 10. Equipment related to specialty examination should be available in concerned room Each consultation cum examination room should have- Work table, physician’s desk, wall mounted cabinets, X-ray view box, revolving stool, wash basins, instrument trolley, chairs beside examination couch All OPD should have equipment for resuscitation of patients collapsing suddenly Instrument Trolley, Revolving Stool, X-Ray View Box
  11. 11. The number of patients visiting OPD depend on many factors 1.Location of hospital 2.Community needs 3.Programme & resources 4.Season of the year 5.Transport & Communication An OPD
  12. 12. Split OPD Screening Centers More consultation rooms More registration counter Appointment system Queuing theory Central registration system Over crowded OPD
  13. 13. 1. Warmth 2. Respect 3. Minimum Waiting 4. Cleanliness 5. Good Ambience 6. Canteen, Toilet, Ventilation, Water Supply 7. Good Clinical Care 8. Patience Hearing Good Public Relations
  14. 14. http://www.scribd.com/doc/32240598/Out-Patient-Department-D http://www.slideshare.net/NcDas/out-patient-services-modified

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