Rajiv Mehta, Zume Life, and Hugh Dubberly, Dubberly Design Office:
Reframing Health As More Than Health-care: Recognizing the importance of self-management and the role individuals have in designing their own well-being
Significantly improving the design of product and services for health requires a dramatic shift in thinking, from a paternalistic view of patient to a respectful view of person, and from a narrow goal of alleviating sickness to a holistic goal of supporting wellbeing. Noting that it is a wicked problem, we will expand the frame of health from traditional health-care to a resource for living. We will describe the varied challenges people face in executing their self-defined health self-management efforts and in conducting tiny self-experiments. Finally we will discuss the required change in design approach, challenging designers to focus on meta-design and to enable users to be the ultimate designers of their own health & wellness systems.