7 steps to integrate a robots into a household daily habits

7 steps to ensure Roomba’s adoption @HumanCentricity @epfl PedagogicalValérie Bauwens, Julia Fink, CRAFT, EPFL Research and Support

What have we done?6 months ethnographic study, 9 households Who Why? Does what With whom How much How When Where (physical environment) Valérie Bauwens, Julia Fink, EPFL

Was Roomba adopted?Yes, by 3 out of 9 households Adopter: Rejector: « I don’t have to vacuum « It is faster anymore every if I do it myself» second day » Valérie Bauwens, Julia Fink, EPFL

Take away:Can your robot pass the 7 adoption stepstones? Valérie Bauwens, Julia Fink, EPFL

Step1: practical utilityDo I gain time? Ismy home cleaner? Daily cleaning session Valérie Bauwens, Julia Fink, EPFL

Step1: practical utilityBut also how to get rid of « secondary painpoints » Valérie Bauwens, Julia Fink, EPFL

Step 2: physical space How much do I haveto change in my home for Roomba? Valérie Bauwens, Julia Fink, EPFL

Step 2: physical spaceHow much do I have to change every time I use Roomba? Valérie Bauwens, Julia Fink, EPFL

Step 3: learning to use technology How much effort do I need to doto learn using the robot? Valérie Bauwens, Julia Fink, EPFL

Step 4: habits What do I have tochange to my habits? Valérie Bauwens, Julia Fink, EPFL

Step 5: emotional relationship to technology:Can I attach myself to Roomba? Valérie Bauwens, Julia Fink, EPFL

Step 6: social influence:How can it impact my social life? Picture of Roomba hidden under the sofa or in a closet Valérie Bauwens, Julia Fink, EPFL

Step 7: financial utility: What financial benefits? Acquisition: “I am not sure I would have paid that much. When you buy Miele, you know what you get” Usage: “How much does it cost to replace the brushes?” Valérie Bauwens, Julia Fink, EPFL

To conclude:Think systemic! Test out these steps, refine them and challenge them… …and give us your feed backs Valérie Bauwens, Julia Fink, EPFL

Thanks to all our participants!Valérie Bauwens (valerie.bauwens@human-centricity.com)Julia Fink (julia.fink@epfl.ch)Dr. Frédéric KaplanProf. Pierre DillenbourgCentre de Recherche et dAppui pour la Formation et ses Technologies (CRAFT)Ecole Polytechnique Fédérale de Lausanne (EPFL)Rolex Learning CenterCH-1015 Lausanne, SwitzerlandThis research was supported by the Swiss National Science Foundation through the NationalCentre of Competence in Research on Robotics.

7 steps to integrate a robots into a household daily habits

by Valerie Bauwens

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