5 pizza's tips for your customer experience
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5 pizza's tips for your customer experience

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What can we learn from PIZZA to improve Customer Experience ?

What can we learn from PIZZA to improve Customer Experience ?

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5 pizza's tips for your customer experience 5 pizza's tips for your customer experience Presentation Transcript

  • 5Pizza Lessons toImprove Customer Experience mauriziobattelli @maubatt
  • What can welearn from pizzato improve ourcustomer experience?
  • 1 e ss is M oreL
  • 1 People love simple things. Don’t overload your product or service with useless features.
  • 1 But sometimes bigger is WOW. Think of what you can enlarge for a WOW experience.
  • 2 oT is h * otTh eM *Moment of Truth
  • 2 People love sex. Always be sexy in the MOT *s. *Moment of Truth
  • 2 But first, people have to love your product or service. Always have a memorable product or service.
  • 3 ing in mind Sh arPh. http://www.lucianopignataro.it/
  • 3 People love sharing. Always help people to share their experience.
  • 34 But people have to love the experience as a whole not only one slice. come va controlla Always control the entire experience process.
  • 4 al go es f ast VisuPh. http://www.turismocampano.it
  • 4 People love visual things. Always use an awesome look among your staff and materials.
  • 4 But also, people love mystery. Always keep an aura of mystery in your business.
  • 5 Smile fi rstPh. http://www.lucianopignataro.it/
  • 5 People love smiling people. Always ensure that you have a smiling staff.
  • 5 But also, people love strong emotions. Don’t be too rational, try to keep up with your customers emotions.Ph. http://meggoesnomnom.files.wordpress.com/2010/02/p10000841.jpg
  • Foll ow us Maurizio Battelli General Manager @maubatt Cagliari - Milan - Florence ITALYwww.mysteryshopeyes.it @mysteryshopeyes Mystery Shopping & About us Customer Experience Programs