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21448289 Final Ppt Bpo 4
 

21448289 Final Ppt Bpo 4

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    21448289 Final Ppt Bpo 4 21448289 Final Ppt Bpo 4 Presentation Transcript

    • PRESENTATION ON BPO & IT’S COMPNAY BARUN KUMAR JAIDEEP CHADHA AMIT RAI JYOTI GANGWAR RICHA BAJPAYEE ANJU YADAV
    • Definition :- Business process outsourcing (BPO) can be defined as the transfer of an organization’s entire non-core but critical business process/function to an external vendor who uses an IT-based service delivery.
    • What is OUTSOURCING ?
      • Delegating a Company’s Business Processes to Third Party
    • What is BPO?
      • Contracting of the operations and responsibilities of a specific business processes to a third-party service provider.
    • Reasons for outsourcing
      • Reduce and control operating costs
      • Improve companies focus
      • Free internal resources for other purpose
    • BPO Categories:
      • Back Office outsourcing
      • Internal Business Functions
      • Front Office outsourcing
      • Customer Related services
    • Certain terms :
      • Offshore
      • Near shore
      • Inshore
    • What BPO Provides Human Resource Finance Market Research Network Consultancy Technical Support Collections Transaction Processes Accounting Administration Training Customer Care
    • Sectors:
      • Telecom Industry
      • Travel & Hospitality Industry
      • Technology Industry
      • Banking/Financial services
      • Insurance Industry
      • E-commerce & Retail Industry
      • Industrial Sector
      • Distribution Sector & many more
    • Market Share:
      • BPO and ITes Contributes 7% to GDP
      • The global BPO Industry is 120-150 billion dollars
      • Indian BPO is US $11.4billion.
      • 824 call centers in India.
      • Indian IT-BPO recorded Growth of 28% in FY 2007-08.
      • Expectations of $30 billion by 2012.
      • Around 6,00,000 people employed, about the same as IT industry but It’s growing faster.
      • Indian BPO players are ranked top global players in every single segment because they invest massively in training, quality assurance, productivity improvement and information security.
    • There have been 12 typical causes of employee turnover
      • Pace of effort required
      • Sense of being overwhelmed
      • Frustration of not being allowed to do a good job
      • Repetition
      • Day claustrophobia- being at the desk for extended time
      • Rank and file regimentation
      • The feeling of being scrutinised
      • The feeling of not being appreciated by others
      • Handling complaints and problems all day
      • Odd work hours
      • Pay
      • Better opportunities elsewhere
    • Distribution of BPO providers in %
    • India’s Top 5 BPO’s : World’s Top 5 BPO’s
      • Genpact
      • WNS(World Network Solutions)
      • Wipro
      • HCL
      • Firstsource(ICICI)
      • IBM Global
      • Accenture
      • Hewlett Packar
      • MphasiS
      • Ernst & Young/Capgemini
    • Leading BPO-ITes cities in India :
      • Tier I cities like
      • Bangalore , Chennai , Hyderabad , NCR , Pune , Mumbai , Kolkata .
      • These are leading IT cities. With rising infrastructure costs BPO’s are shifting operations to.
      • Tier II cities like
      • Nashik , Aurangabad , Mangalore , Chandigarh , Jaipur , Mysore etc.
        • Offers lower Business process overhead(rent, electricity).
        • Have a less reliable infrastructure system.
    • Why India is more preferable
      • English speaking population
      • Educated technically skilled employees (large no. of graduates, engineers)
      • Telecom facilities.
      • Favorite govt. policies
      • Lower wages (cost reduction up to 50% )
      • Suitable & large human resources
      • Well positioned with IT-enabled services
      • Conductive environment
      • Favorable time lag (12 hrs with USA 5 hrs with UK)
      • Large unemployment rate.
    • Problems in India :
      • Poor infrastructure
      • Cultural differences
      • Internal competition for resources
      • Rising labor costs
      • Political and religious instabilities
    • Why it attracts people
      • It don’t require any academic specialization
      • No specific age bar
      • Offer good work environment
      • Good wages along with some excellent benefits
      • Provide transport facilities
      • Attractive lifestyle
      • Flexibility of time
      • Self independence
    • Why people dislike or leave this
      • Tedious
      • Monotonous
      • Sleepless nights /Physical strains
      • Some people leave for
      • Higher education
      • Higher salary
      • Better status .
      • low brand equity
      • Lack of focused training and certifications
      • No growth opportunity/lack of promotion
      • No personal/ social life
      • No technical/professional gain
      • Lack of focused training and certifications
    • Problems:
    • Key To success:
      • Rapid training module .
      • Providing Employee Benefits
      • PF Insurance
      • Gratuity Accommodation
      • Loans Educational Benefits
      • Performance based incentives
      • Flexi-time Maternity Leave
      • Career growth opportunities
    • Challenges to be faced Ahead…
      • Retention of clients, employees
      • Quality and compliance issues
      • Emerging Foreign Destinations
      • Physical Infrastructure
    •