21448289 Final Ppt Bpo 4
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21448289 Final Ppt Bpo 4 21448289 Final Ppt Bpo 4 Presentation Transcript

  • PRESENTATION ON BPO & IT’S COMPNAY BARUN KUMAR JAIDEEP CHADHA AMIT RAI JYOTI GANGWAR RICHA BAJPAYEE ANJU YADAV
  • Definition :- Business process outsourcing (BPO) can be defined as the transfer of an organization’s entire non-core but critical business process/function to an external vendor who uses an IT-based service delivery.
  • What is OUTSOURCING ?
    • Delegating a Company’s Business Processes to Third Party
    View slide
  • What is BPO?
    • Contracting of the operations and responsibilities of a specific business processes to a third-party service provider.
    View slide
  • Reasons for outsourcing
    • Reduce and control operating costs
    • Improve companies focus
    • Free internal resources for other purpose
  • BPO Categories:
    • Back Office outsourcing
    • Internal Business Functions
    • Front Office outsourcing
    • Customer Related services
  • Certain terms :
    • Offshore
    • Near shore
    • Inshore
  • What BPO Provides Human Resource Finance Market Research Network Consultancy Technical Support Collections Transaction Processes Accounting Administration Training Customer Care
  • Sectors:
    • Telecom Industry
    • Travel & Hospitality Industry
    • Technology Industry
    • Banking/Financial services
    • Insurance Industry
    • E-commerce & Retail Industry
    • Industrial Sector
    • Distribution Sector & many more
  • Market Share:
    • BPO and ITes Contributes 7% to GDP
    • The global BPO Industry is 120-150 billion dollars
    • Indian BPO is US $11.4billion.
    • 824 call centers in India.
    • Indian IT-BPO recorded Growth of 28% in FY 2007-08.
    • Expectations of $30 billion by 2012.
    • Around 6,00,000 people employed, about the same as IT industry but It’s growing faster.
    • Indian BPO players are ranked top global players in every single segment because they invest massively in training, quality assurance, productivity improvement and information security.
  • There have been 12 typical causes of employee turnover
    • Pace of effort required
    • Sense of being overwhelmed
    • Frustration of not being allowed to do a good job
    • Repetition
    • Day claustrophobia- being at the desk for extended time
    • Rank and file regimentation
    • The feeling of being scrutinised
    • The feeling of not being appreciated by others
    • Handling complaints and problems all day
    • Odd work hours
    • Pay
    • Better opportunities elsewhere
  • Distribution of BPO providers in %
  • India’s Top 5 BPO’s : World’s Top 5 BPO’s
    • Genpact
    • WNS(World Network Solutions)
    • Wipro
    • HCL
    • Firstsource(ICICI)
    • IBM Global
    • Accenture
    • Hewlett Packar
    • MphasiS
    • Ernst & Young/Capgemini
  • Leading BPO-ITes cities in India :
    • Tier I cities like
    • Bangalore , Chennai , Hyderabad , NCR , Pune , Mumbai , Kolkata .
    • These are leading IT cities. With rising infrastructure costs BPO’s are shifting operations to.
    • Tier II cities like
    • Nashik , Aurangabad , Mangalore , Chandigarh , Jaipur , Mysore etc.
      • Offers lower Business process overhead(rent, electricity).
      • Have a less reliable infrastructure system.
  • Why India is more preferable
    • English speaking population
    • Educated technically skilled employees (large no. of graduates, engineers)
    • Telecom facilities.
    • Favorite govt. policies
    • Lower wages (cost reduction up to 50% )
    • Suitable & large human resources
    • Well positioned with IT-enabled services
    • Conductive environment
    • Favorable time lag (12 hrs with USA 5 hrs with UK)
    • Large unemployment rate.
  • Problems in India :
    • Poor infrastructure
    • Cultural differences
    • Internal competition for resources
    • Rising labor costs
    • Political and religious instabilities
  • Why it attracts people
    • It don’t require any academic specialization
    • No specific age bar
    • Offer good work environment
    • Good wages along with some excellent benefits
    • Provide transport facilities
    • Attractive lifestyle
    • Flexibility of time
    • Self independence
  • Why people dislike or leave this
    • Tedious
    • Monotonous
    • Sleepless nights /Physical strains
    • Some people leave for
    • Higher education
    • Higher salary
    • Better status .
    • low brand equity
    • Lack of focused training and certifications
    • No growth opportunity/lack of promotion
    • No personal/ social life
    • No technical/professional gain
    • Lack of focused training and certifications
  • Problems:
  • Key To success:
    • Rapid training module .
    • Providing Employee Benefits
    • PF Insurance
    • Gratuity Accommodation
    • Loans Educational Benefits
    • Performance based incentives
    • Flexi-time Maternity Leave
    • Career growth opportunities
  • Challenges to be faced Ahead…
    • Retention of clients, employees
    • Quality and compliance issues
    • Emerging Foreign Destinations
    • Physical Infrastructure
  •