PRESENTATION ON BPO & IT’S COMPNAY BARUN KUMAR JAIDEEP CHADHA AMIT RAI JYOTI GANGWAR RICHA BAJPAYEE ANJU YADAV
Definition :- Business process outsourcing (BPO) can be defined as the transfer of an organization’s entire non-core but critical business process/function to an external vendor who uses an IT-based service delivery.
What is OUTSOURCING ?
Delegating a Company’s Business Processes to Third Party
What is BPO?
Contracting of the operations and responsibilities of a specific business processes to a third-party service provider.
Reasons for outsourcing
Reduce and control operating costs
Improve companies focus
Free internal resources for other purpose
Back Office outsourcing
Internal Business Functions
Front Office outsourcing
Customer Related services
Certain terms :
What BPO Provides Human Resource Finance Market Research Network Consultancy Technical Support Collections Transaction Processes Accounting Administration Training Customer Care
Travel & Hospitality Industry
E-commerce & Retail Industry
Distribution Sector & many more
BPO and ITes Contributes 7% to GDP
The global BPO Industry is 120-150 billion dollars
Indian BPO is US $11.4billion.
824 call centers in India.
Indian IT-BPO recorded Growth of 28% in FY 2007-08.
Expectations of $30 billion by 2012.
Around 6,00,000 people employed, about the same as IT industry but It’s growing faster.
Indian BPO players are ranked top global players in every single segment because they invest massively in training, quality assurance, productivity improvement and information security.
There have been 12 typical causes of employee turnover
Pace of effort required
Sense of being overwhelmed
Frustration of not being allowed to do a good job
Day claustrophobia- being at the desk for extended time
Rank and file regimentation
The feeling of being scrutinised
The feeling of not being appreciated by others
Handling complaints and problems all day
Odd work hours
Better opportunities elsewhere
Distribution of BPO providers in %
India’s Top 5 BPO’s : World’s Top 5 BPO’s
WNS(World Network Solutions)
Ernst & Young/Capgemini
Leading BPO-ITes cities in India :
Tier I cities like
Bangalore , Chennai , Hyderabad , NCR , Pune , Mumbai , Kolkata .
These are leading IT cities. With rising infrastructure costs BPO’s are shifting operations to.