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QuestBack AS is Europe’s leading provider …

QuestBack AS is Europe’s leading provider
of Enterprise Feedback Management (EFM)
and online surveys - web-based services for
relationship development through the collection,
analysis and follow-up of business critical
information. First you Ask and then you Act –
Ask & Act™. Our customers achieve better
financial performance through increasing the
satisfaction and loyalty among their customers
and employees.

More in: Technology , Business
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  • From intuition to reality!

Transcript

  • 1.
    • Bart De Moor – Sales Manager
    Do you know what people important to your company think right now? FeedBack Management
  • 2. MARKETING – SALES – HR – TRAINING – ADMINISTRATIE – EVENT MANAGEMENT
    • Europe's leading supplier of FeedBack Management (Saas)
    • Headquarter Norway (Oslo)
    • 17 offices around the globe
    • + 27.000 users
    • + 5.000 companies
    • 92% happy customers
    FeedBack Management Services WWW.QUESTBACK.BE
  • 3.  
  • 4. Many organizations are trying to improve their relations with there customers/employees ... With results? QuestBack helps organizations to lower their investments and time effort in gathering feedback and optimize the Return On Investment by facilitating their follow-up actions.
    • Gartner Group Research indicate that:
    • 95% of all organizations collect feedback regularly from their relations
    • only 35% actually act upon it / make changes
    • only 10% inform the respondents regarding “what happens now”.
    “ Use the data, or don’t bother surveying the customer” Gartner, May 2009 Gartner is the world’s leading information technology research and advisory company.
  • 5. FeedBack Management: in 4 stappen
  • 6. Ask & Act is een ruimschoots bewezen proces die u verzekert van succes in uw zakenrelaties. Controleer of u het maximum haalt uit uw communicatie met uw werknemers, klanten, partners of leden, met het oog op duurzame, WIN-WIN relaties.
  • 7.  
  • 8. Areas of use
  • 9. Sales
  • 10. Marketing
  • 11. HR
  • 12. Training / Event
  • 13. Administration
  • 14.  
  • 15. Snel en gemakkelijk beheren en aanmaken van nieuwe enquêtes .
  • 16. Overzicht van uw vragenlijsten en + 400 templates
  • 17. 11 languages
  • 18. Templates: Dutch Over 400 templates available to all QB users
  • 19.  
  • 20.  
  • 21. How can it look like?
  • 22. Quest Reporter
  • 23. Export reports + Webreport
  • 24.
    • Gather feedback from customer lifecycle events (e.g. a support interaction). Automatically triggers act functionality
    • E-Newsletter tailored to customers’ needs
    • Internal notification to Key Account Manager (KAM)
    • KAM email or call-back to customer
    • Positive customer experience resulting in increased customer satisfaction
    Ability to Act An example “ Automated email alerts work” Gartner, May 2009 Enterprise Feedback Management
  • 25. Integration (make your processes run automatically)
  • 26. Contact: Bart De Moor Sales Manager [email_address] +32 (0)499 699 008