QuestBack Demo

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QuestBack AS is Europe’s leading provider
of Enterprise Feedback Management (EFM)
and online surveys - web-based services for
relationship development through the collection,
analysis and follow-up of business critical
information. First you Ask and then you Act –
Ask & Act™. Our customers achieve better
financial performance through increasing the
satisfaction and loyalty among their customers
and employees.

Published in: Technology, Business
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  • From intuition to reality!
  • QuestBack Demo

    1. 1. <ul><li>Bart De Moor – Sales Manager </li></ul>Do you know what people important to your company think right now? FeedBack Management
    2. 2. MARKETING – SALES – HR – TRAINING – ADMINISTRATIE – EVENT MANAGEMENT <ul><li>Europe's leading supplier of FeedBack Management (Saas) </li></ul><ul><li>Headquarter Norway (Oslo) </li></ul><ul><li>17 offices around the globe </li></ul><ul><li>+ 27.000 users </li></ul><ul><li>+ 5.000 companies </li></ul><ul><li>92% happy customers </li></ul>FeedBack Management Services WWW.QUESTBACK.BE
    3. 4. Many organizations are trying to improve their relations with there customers/employees ... With results? QuestBack helps organizations to lower their investments and time effort in gathering feedback and optimize the Return On Investment by facilitating their follow-up actions. <ul><li>Gartner Group Research indicate that: </li></ul><ul><li>95% of all organizations collect feedback regularly from their relations </li></ul><ul><li>only 35% actually act upon it / make changes </li></ul><ul><li>only 10% inform the respondents regarding “what happens now”. </li></ul>“ Use the data, or don’t bother surveying the customer” Gartner, May 2009 Gartner is the world’s leading information technology research and advisory company.
    4. 5. FeedBack Management: in 4 stappen
    5. 6. Ask & Act is een ruimschoots bewezen proces die u verzekert van succes in uw zakenrelaties. Controleer of u het maximum haalt uit uw communicatie met uw werknemers, klanten, partners of leden, met het oog op duurzame, WIN-WIN relaties.
    6. 8. Areas of use
    7. 9. Sales
    8. 10. Marketing
    9. 11. HR
    10. 12. Training / Event
    11. 13. Administration
    12. 15. Snel en gemakkelijk beheren en aanmaken van nieuwe enquêtes .
    13. 16. Overzicht van uw vragenlijsten en + 400 templates
    14. 17. 11 languages
    15. 18. Templates: Dutch Over 400 templates available to all QB users
    16. 21. How can it look like?
    17. 22. Quest Reporter
    18. 23. Export reports + Webreport
    19. 24. <ul><li>Gather feedback from customer lifecycle events (e.g. a support interaction). Automatically triggers act functionality </li></ul><ul><li>E-Newsletter tailored to customers’ needs </li></ul><ul><li>Internal notification to Key Account Manager (KAM) </li></ul><ul><li>KAM email or call-back to customer </li></ul><ul><li>Positive customer experience resulting in increased customer satisfaction </li></ul>Ability to Act An example “ Automated email alerts work” Gartner, May 2009 Enterprise Feedback Management
    20. 25. Integration (make your processes run automatically)
    21. 26. Contact: Bart De Moor Sales Manager [email_address] +32 (0)499 699 008

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