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This first of six webinars addresses the pitfalls of providing mental health and substance abuse services and the number one way you can improve your outcomes: systematic collection of client feedback. Despite overall effectiveness, drop outs are a problem, many clients do not benefit, and therapists significantly vary in effectiveness. And even worse, therapists do not know how effective or not, they really are. The Partners for Change Outcome Management System (PCOMS) offers a viable solution by identifying at risk clients before they drop out or realize a negative outcome while simultaneously raising the bar of all therapists’ performance.