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2011 2012 trends in business and it

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Strategic Information management survey results presentation 2011. Contents: …

Strategic Information management survey results presentation 2011. Contents:
1. Top ten IT management concerns
2. Trends in business & IT
3. CIO trends and developments

Published in: Business

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  • 1. Report Trends in IT – 2011/2012 Results International Strategic Information Management Survey 22 March 2011 Barry Derksen (BITTI) In cooperation with:Stevens Institute, bITa-center, CIOnet, NOVI, XIIM BITTI.nl
  • 2. BITTI is a research, benchmark & assessment institute using a standard approach:Phase I Phase II Phase III Scope Diagnose Plan Improvements Agree Gather Data Synthesised Identify Final Objectives Review / Interpret / Hypothesise Findings Opportunities Report Individual Findings‘Questions’ Strategic Alignment & priorities Organisation & governance IT Financials Culture (Concern) applications ASL / CMMI / ITIL / BISL measur.. End User Computing Customer /user satisfaction Questions & answers + Detailed findings © BITTI b.v. - 2011
  • 3. Agenda1. Importance of IT management issues2. Trends in top management concerns3. IT Trends4. IT budgets trends5. CIO trends6. Alignment trends7. Research method © BITTI b.v. - 2011
  • 4. Headlines - IT management 2011• Global (source: Jerry Luftman) – State of IT is Resilient – Progressing Towards Pre-Recession Levels Pre- – Cautious Improvements in IT Spending – Judicious Increases in Hiring & Salaries; Minimum Downsizing – Working Effectively With Business Partners – HR Not a Major Focus Area – Do IT Professionals Possess the Right Skills? – Offshore Outsourcing Trending Upward• NL (source: Barry Derksen) – Cautious Improvements in IT Spending – Àlignment nr. 1 management concern – Poor IT value measurements – Business Intelligence is investment area – Security, reliability is hot topic – Het nieuwe werken…a typical Dutch thing werken…a © BITTI b.v. - 2011
  • 5. Agenda1. Importance of IT management issues2. Trends in top management concerns3. IT Trends4. IT budgets trends5. CIO trends6. Alignment trends7. Research method © BITTI b.v. - 2011
  • 6. Top 10 IT management concerns NL versus globalT o p 10 IT ma na g e me nt c o nc e rns b y S IM re s p o nd e nts , 2003-2011IT ma na g e me nt c o nc e rns 2011 -N L 2010 2009 2008 2007 2006 2005 2004 2003Business Productivity and cost reduction 2 1 1 7 4Business agility and speed to market 7 2 3 13 17 7 5 7IT and business alignment 1 3 2 1 2 1 1 1 1IT reliability and efficiency 3 4 6Business Process Management / re-engineering 6 5 4 18 15 11 5 10 10IT strategic planning 8 6 7 3 8 4 4 4Revenu generating IT innovations 16 6 8IT cost reduction 5 8 5 7 4Security and privacy 4 9 9 8 6 3 2 3 3Globalization 20 10 15Knowledge management 9Change management 10 • Business Productivity & cost reduction in top 3 global and NL • Business & IT alignment in top 3 global and NL • NL: higher priority to IT cost reduction in comparison with global research. • NL: higher priority to security & privacy • NL: productivity improvement & cost reduction, both in business & IT. • Global: use IT possibilities to create productivity & cost reduction in the business! Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 7. Top IT management concerns global perspective T o p IT ma na g e me nt c o nc e rns 2011 NL Euro p e US As ia / Aus tra lia Business & IT alignment 1 3 3 6 Business productivity & cost reduction 2 1 1 13 IT reliability and efficiency 3 6 4 18 Security & privacy 4 9 19 IT cost reduction 5 5 8 15 BPM and reengineering 6 2 5 7 Business agility & speed to market 7 4 2 9 IT strategic planning 8 7 6 18 Knowledge management 9 15 13 Change management 10 11 9 Enterprise architecture 11 13 7 Project management 12 15 15 CIO leadership role 13 18 4 Outsourcing / vendor management 14 8 12 4 IT organization design 15 19 9 Revenu generating IT innovations 16 9 6 15 Sourcing decisions 18 10 17 2 IT HR considerations 19 14 9 Globalization 20 10 1• Enormous differences between Europe/US and Asia/Australia• IT management concerns Europe & US more aligned in comparison with Asia/Australia• Outsourcing/vendor management concerns of higher importance in Asia/Australia• Asia/Australia oriented on globalization whereas NL doesn’t see the challenges in that! Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 8. Agenda1. Importance of IT management issues2. Trends in top management concerns3. IT Trends4. IT budgets trends5. CIO trends6. Alignment trends7. Research method © BITTI b.v. - 2011
  • 9. Trends in IT top 5 trendsN L e xp e c ta tio ns 2011-2012 NL U SA Euro p e As ia /Austra liaCloud Business Intelligence Business Intelligence ERP Cloud ComputingGreen data centre Virtualization Virtualization Business Intelligence Mobile & wireless applicationsBPM (business Process Mngt.) The new way of working ERP Cloud computing VirtualizationThe new way of working SOA Continuity planning/disaster recovery Microsoft upgrade SaaSSaaS Microsoft upgrade cloud computing BPM Networks/communications• ‘new Worlds of work’ is huge in NL!• ERP is more common in NL (operational/large investments at 61%)• Microsoft upgrade is an European IT Trend (licences?)• Asia/Australia network and cloud oriented (see also IT management concern outsourcing) Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 10. Trends in IT - NL What is operational / will be operational shortly ITIL, IT process management 65,5% antivirus protectie 60,7% business intelligence 60,7% security 54,8% identity & access management 52,4% netwerken,communicatie 51,2% Het nieuwe werken 51,2% medewerker portals 50,0% Microsoft upgrade 48,8% Business Process Management 47,6% customer relation management (CRM) 47,6% kennis management 46,4% asset management 45,2% server Virtualisatie 45,2% voice over IP (VoIP) 41,7%• ITIL is a non issue in NL• Security is largely operational but is an investment area as well• Rising: BI, BPM, HNW, virtualisation Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 11. Agenda1. Importance of IT management issues2. Trends in top management concerns3. IT Trends4. IT budgets trends5. CIO trends6. Alignment trends7. Research method © BITTI b.v. - 2011
  • 12. 2010 IT budget in comparison to 2009 (Actual) Europe US Asia/Australia Europe US Asia/Australia 37% 35% 21% 34% 34% 51% NL; NL; increase; decrease; 25% 29% NL; equal; 46% Europe US Asia/Australia 29% 31% 28%• NL has most stabile IT budget policy despite recession• Difference in IT innovation / profits from business productivity in future years might be point of attention. Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 13. 2011 IT budget in comparison with 2010 Europe US Asia/AustraliaEurope US Asia/Australia 15% 27% 18% increase; decrease; 29% 38% 57% 28% 29% equal; 43% Europe US Asia/Australia 56% 35% 25% • NL invests a bit more in IT in 2011 in comparison with Europe • US/Asia/Australia are more willingly to invest in the possibilities of IT. Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 14. IT budget allocation Europe US Asia/Australia Europe US Asia/Australia Europe US Asia/Australia 20 7 7 5 5 4 12 10 12Europe US Asia/Australia 3 3 5 Europe US Asia/Australia Europe US Asia/Australia 25 43 32 35 32 40 • NL has a significantly higher % IT staf internal – domestic • Including own hardware/network/software (see also cloud in priority list) • Europe has significantly more outsourced domestically in comparison with NL Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 15. IT budget divided between running existing systems and building/buying new systems 70% 60% 50% 40% 30% 20% 10% 0% Percentage allocated to Percentage allocated to running existing systems building/buying new systems• Previous difference between Asia/Australia in comparison with other continents is confirmed in the IT budget allocation• Cautious investments growth in building/buying new systems Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 16. Investing in people, IT budget allocated for education/training 7,00% 6,00% 5,00% 4,00% 3,00% 2,00% 1,00% 0,00% NL Europa US Asia/Australia• In 2011 the for education/training allocated IT budget increases with 12,4% towards 3,71% of total IT budget.• Both US and Asia/Australia invest more in education/training Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 17. IT budget as % of corporate revenue(Europe) IT BUDGET:3% 10.3% (9.0%) IT BUDGET:4% 8.62% (8.0%) IT BUDGET:5% 5.17% (13.00%) IT BUDGET:2% 34.54% 42.1% IT BUDGET:7% 64.46% (24%) 1.7% 48% 68% (3.0%)52% 32% IT BUDGET:8% 5.17% IT BUDGET:10% and (3.0%) more 11.44% (7%) IT BUDGET: 1% or Less 12.06% (19.0%) Average Europe: 3.59 3.87 5.8 2010 NL Average 5.37 Source: Stevens Institute © BITTI b.v. - 2011
  • 18. Agenda1. Importance of IT management issues2. Trends in top management concerns3. IT Trends4. IT budgets trends5. CIO/IT management trends6. Alignment trends7. Research method © BITTI b.v. - 2011
  • 19. Customer / user satisfaction (NL) 6.7 in SIM / IT Trends survey Source: BITTI© BITTI b.v. - 2011
  • 20. Europe US Asia/Australia CIO or senior IT executive reports to 7% 4% 5%Europe US Asia/Australia 9% 10% 12% Europe US Asia/Australia 2.97* 43% 44% 68% 3.26*Europe US Asia/Australia 2.79* 13% 11% 5% *alignment maturity Source: Prof.dr. J. Luftman Europe US Asia/Australia 29% 31% 10% • Progression in role CIO importance since mid’90 (NNC report) • Interesting difference in share reporting to board of directors (double in comparison with continents) • Higher alignment when reporting to CEO (or equal) Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 21. How long has your CIO held his position? 6 Years 7 Years 51% > 3 Years 4% (5%) 4% 52% 58% 5 Years (4%) 4 Years 8% 11% (6%) (9%) >7 Years 24% 3 Years (28%) 23% (9%) <1 Year 2 Years 8% 14% 1 Year (15%) (20%) 4% (4%)49%=< 3 Years48% 42% 2010 Europe Average: 4.5 Years NL average: 4.32 5.10 4.52 Source: Stevens Institute © BITTI b.v. - 2011
  • 22. How CIO’s spend their time (NL) Europe US Asia/Australia 10% 6% 4% Europe US Asia/Australia 7% 7% 12% Europe US Asia/Australia 9% 7% 5%Europe US Asia/Australia 12% 11% 12% Europe US Asia/Australia 11% 9% 10% Europe US Asia/Australia 17% 18% 11% Europe US Asia/Australia 10% 11% 10% Europe US Asia/Australia 11% 12% 13% • NL less outsourced/offshored = less relationship vendor • Relatively lot of time to operations management (result capability maturity?) • Less time on relationship management business & IT Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 23. Europe US Asia/Australia Your current CIO is hired from 13% 4% 2%Europe US Asia/Australia 5% 4% 7% Europe US Asia/Australia 45% 54% 35% Europe US Asia/Australia 37% 38% 56% • 31% of current CIO’s is from outside the organisation • 69% of current CIO’s has an IT background in comparison with 82% in Europe and 92% in US Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 24. 2010 IT Organization Centralized 65.6% 68% 45% (68%) *2.87 Decentralized *2.64 9.4% Federated- (2%) Hybrid 2% 15% 23.0% (28%) *3.03Networked 2.0% 28% 25% Source: BITTI, Stevens Institute (2.0%) 2% 15% © BITTI b.v. - 2011 * Alignment Maturity
  • 25. Agenda1. Importance of IT management issues2. Trends in top management concerns3. IT Trends4. IT budgets trends5. CIO trends6. Alignment trends7. Research method © BITTI b.v. - 2011
  • 26. Nr. 1 NL priority – Business & IT alignment time goes to...• Communication is largest part of consumed time in relation to alignment• Value measurement consumes little time and is lowest factor in alignment research NL (improvement area) Source: BITTI, Stevens Institute © BITTI b.v. - 2011
  • 27. Contact information: BITTI bv. Tel. 071-8795174 info@bitti.nl Barry Derksen MSc MMC CISA CGEIT RI Mob: +31(0)652078861 Email: barry.derksen@bitti.nlBITTI.nl

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