2009 FUSION Presentation - Student Survey Data

Online Student Survey Data
The Results Might Surprise You
Barry Dahl
Lake Superior College

Option 1 - PSOL

Why PSOL?

4
PSOL Basics
There are 72 questions that comprise the PSOL. Average completion time is 15 minutes.
NOTE: questions are answered on a 7-point Likert scale, where 7 is high.

The Importance of Importance

Examples of Useful Reports

Student satisfaction breakdown by online program area
Primarily online vs. Primarily on-campus
Previous online enrollment
Age breakdown: 24 & under vs. 25 & up
Comparison to MnOnline consortium
Comparison to Peer Group of Schools

Data Comparisons - 1
7

Data Comparisons - 2
8

9
2006 Data
A.A. Students are Very Satisfied

10
2006 Data
Primarily Online - LSC Students

5-year Trend Data
11

4-year Trend Data
12

Strengths/Challenges

Noel-Levitz identifies strengths and challenges based on your data.
I call these “Internal” strengths and challenges. They might not be a strength or a challenge when compared to others.

Matrix for Prioritizing Action
Very Satisfied
VeryDissatisfied
Very Unimportant
Very Important
18
11
32
?
?
?
14

Noel-Levitz Prioritization Matrix
15

16
LSC Prioritization Matrix

Matrix for Prioritizing Action #2
Very Important
29
18
25
11
6
32
20
12
4
10
SomewhatSatisfied
Very Satisfied
1
30
8
Somewhat Important
17

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NOTE: SSI is the Noel-Levitz Survey for on-ground learners, PSOL is the Noel-Levitz survey for online learners.

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NOTE: SSI is the Noel-Levitz Survey for on-ground learners, PSOL is the Noel-Levitz survey for online learners.

Peer Group Comparison

Better than National data
Better than consortium data
We picked 10-13 schools with similar missions and circumstances
Noel-Levitz ran a special report for us
2006 (13 schools) and 2008 (10 schools)

Largest Differences - Peer Group
21

Added Questions

10 spots for additional statements
MnSCU uses 5 spots for MnOnline questions, including reliability of D2L
LSC uses 5 spots to ask about things of importance. This year we hit a sweet spot with student importance.

D2L Student Ratings

5 Added Items for LSC in 2009

What’s Missing?

Student uses of technology
Computer skills assessment
Student success rates
Comparison between online and on-ground students (using same survey)

Student Technology Survey

High-speed Access Growth

Student Uses of e-Services
Online Library Services
Never used it; didn't know about it.
Never used it; but was aware of it.
Have used it a little; will use again.
Have used it a little; won’t use it again.
Have used it a lot; planning to continue the same.
Have used it a lot; planning to reduce usage.

Student Uses of e-Services
Online Career Services
Never used it; didn't know about it.
Never used it; but was aware of it.
Have used it a little; will use it again.
Have used it a little; won’t use it again.
Have used it a lot; planning to continue the same.
Have used it a lot; planning to reduce usage.

Students & Technology - 2

Student Uses of Technology
Second Life
Do not use
Rarely use
Occasionally use
Frequently use
Very frequently use
N/A

Student Uses of Technology
Flickr
Do not use
Rarely use
Occasionally use
Frequently use
Very frequently use
N/A

Student Demographics

Innovations in e-Education Survey Creation
Create a Student Technology Survey that:
measures importance of, satisfaction with, and usage of online college services.
is applicable to both on-campus and online students.
measures uses of technology and computer literacy.
compares survey results with student success factors.

b.dahl@lsc.edu
http://barrydahl.com