2008 PSOL Data Analyzing Online Student Survey Results: Measuring Importance & Satisfaction

Priorities Survey for Online Learners Four sets of data will be shown: Lake Superior College (LSC) National results of all schools using PSOL (Nat’l) Minnesota Online schools using PSOL (Minn.) Ten 2-year schools for LSC Peer Group (Peer)

Four sets of data will be shown:

Lake Superior College (LSC)

National results of all schools using PSOL (Nat’l)

Minnesota Online schools using PSOL (Minn.)

Ten 2-year schools for LSC Peer Group (Peer)

Order of Survey Questions The survey results are shown starting with the item determined to be most important to LSC online students. Each subsequent item is the next more important item. There are a total of 26 items on the PSOL. The 11 most important items are shown in this presentation. Student satisfaction numbers are also provided.

The survey results are shown starting with the item determined to be most important to LSC online students.

Each subsequent item is the next more important item.

There are a total of 26 items on the PSOL.

The 11 most important items are shown in this presentation.

Student satisfaction numbers are also provided.

Summary The gap between the importance score and the satisfaction score represents the opportunity for quality improvement. The higher the importance, the greater the priority should be in closing the gap. However, some items are more controllable than others, especially in the short term.

The gap between the importance score and the satisfaction score represents the opportunity for quality improvement.

The higher the importance, the greater the priority should be in closing the gap.

However, some items are more controllable than others, especially in the short term.

Contact Info Barry Dahl [email_address]