2008 Online Learner Satisfaction

Online Learner Satisfaction What do Students Say?

Option 1 ‐ PSOL

Why PSOL?

Response Rates

PSOL Basics There are 72 questions that comprise the PSOL. Average completion time is 15 minutes. 26 Priorities statements (can add 10) 7 Information sources about school/program 11 Factors to enroll in the program 3 Overall satisfaction questions 14 Demographics questions (can add 1) NOTE: questions are answered on a 7‐point Likert scale, where 7 is high. 5

The Importance of Importance

Examples of Useful Reports Student satisfaction breakdown by online program area Primarily online vs. Primarily on‐campus Previous online enrollment Age breakdown: 24 & under vs. 25 & up Comparison to MnOnline consortium Comparison to Peer Group of Schools

2006 Data A.A. Students are Very Satisfied 6.2 6.0 5.8 5.6 5.4 5.2 5.0 4.8 4.6 Reputation Offerings Library Quality LSC National A.A. Business Other 8

Primarily Online ‐ LSC Students 6.0 5.8 5.6 5.4 5.2 5.0 4.8 Tuition Responds Technical Fin. Aid LSC National Online On-Campus 9

4‐year Trend Data 10

4‐year Trend Data 11

Strengths/Challenges Noel‐Levitz identifies strengths and challenges based on your data. I call these “Internal” strengths and challenges. They might not be a strength or a challenge when compared to others.

Matrix for Prioritizing Action Very Important 18 11 32 ? Very Very Satisfied Dissatisfied ? ? Very Unimportant 13

The Noel‐Levitz Prioritization Matrix FY06 Noel-Levitz PSOL - LSC Primarily Online Students 7.00 Importance 4.00 1.00 1.00 4.00 7.00 Satisfaction 14

Lake Superior Connect Prioritization Matrix FY06 Noel-Levitz PSOL - LSC Primarily Online Students 7.00 Importance 6.00 5.00 5.00 6.00 7.00 Satisfaction 15

Matrix for Prioritizing Action #2 Very Important 29 18 25 6 11 32 20 12 4 10 Somewhat Very Satisfied Satisfied 1 30 8 Somewhat Important 16

FY04 Survey Comparison Data 7.00 6.50 SSI Import. 6.00 SSI Satisf. 5.50 PSOL Import. 5.00 PSOL Satisf. 4.50 4.00 Reputation of Excellent Timely Faculty School Quality of Feedback Instruction NOTE: SSI is the Noel‐Levitz Survey for on‐ground learners, PSOL is the Noel‐Levitz 17 survey for online learners.

Peer Group Comparison Better than National data Better than consortium data We picked 10‐13 schools with similar missions and circumstances Noel‐Levitz ran a special report for us 2006 (13 schools) and 2008 (10 schools)

Largest Differences ‐ Peer Group FY06 Primarily Online Students - PSOL 7.00 6.50 6.00 5.50 5.00 4.50 4.00 14. Info about 24. Tutoring 18. Convenient 20. Quality of 13. Faculty financial aid available registration instruction interactions LSC Peer Group 19

What’s Missing? Student uses of technology Computer skills assessment Student success rates Comparison between online and on‐ ground students (using same survey)

Students & Technology ‐ 1

Students & Technology ‐ 2

Student Demographics

ITC Survey Creation Create a Student Technology Survey that: measures importance of, satisfaction with, and usage of online college services. is applicable to both on‐campus and online students. measures uses of technology and computer literacy. compares survey results with student success factors.

http://www.lsc.edu/dahl b.dahl@lsc.edu

2008 Online Learner Satisfaction

by Barry Dahl on May 22, 2008

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