2008 Online Learner Satisfaction

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Slides from my presentation about satisfaction surveys for online learners.

Slides from my presentation about satisfaction surveys for online learners.

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Transcript

  • 1. Online Learner Satisfaction What do Students Say?
  • 2. Option 1 ‐ PSOL
  • 3. Why PSOL?
  • 4. Response Rates
  • 5. PSOL Basics There are 72 questions that comprise the PSOL.  Average completion time is 15 minutes. 26 Priorities statements (can add 10) 7 Information sources about school/program 11 Factors to enroll in the program 3 Overall satisfaction questions 14 Demographics questions (can add 1) NOTE: questions are answered on a 7‐point Likert scale, where 7 is high. 5
  • 6. The Importance of  Importance
  • 7. Examples of Useful Reports Student satisfaction breakdown by online  program area Primarily online vs. Primarily on‐campus Previous online enrollment Age breakdown: 24 & under vs. 25 & up Comparison to MnOnline consortium Comparison to Peer Group of Schools
  • 8. 2006 Data A.A. Students are Very Satisfied 6.2 6.0 5.8 5.6 5.4 5.2 5.0 4.8 4.6 Reputation Offerings Library Quality LSC National A.A. Business Other 8
  • 9. Primarily Online ‐ LSC Students 6.0 5.8 5.6 5.4 5.2 5.0 4.8 Tuition Responds Technical Fin. Aid LSC National Online On-Campus 9
  • 10. 4‐year Trend Data 10
  • 11. 4‐year Trend Data 11
  • 12. Strengths/Challenges Noel‐Levitz identifies strengths and  challenges based on your data. I call these “Internal” strengths and  challenges. They might not be a strength  or a challenge when compared to others.
  • 13. Matrix for Prioritizing Action Very Important 18 11 32 ? Very  Very Satisfied Dissatisfied ? ? Very Unimportant 13
  • 14. The Noel‐Levitz  Prioritization Matrix FY06 Noel-Levitz PSOL - LSC Primarily Online Students 7.00 Importance 4.00 1.00 1.00 4.00 7.00 Satisfaction 14
  • 15. Lake Superior Connect Prioritization Matrix FY06 Noel-Levitz PSOL - LSC Primarily Online Students 7.00 Importance 6.00 5.00 5.00 6.00 7.00 Satisfaction 15
  • 16. Matrix for Prioritizing Action #2 Very Important 29 18 25 6 11 32 20 12 4 10 Somewhat Very  Satisfied Satisfied 1 30 8 Somewhat Important 16
  • 17. FY04 Survey Comparison Data 7.00 6.50 SSI Import. 6.00 SSI Satisf. 5.50 PSOL Import. 5.00 PSOL Satisf. 4.50 4.00 Reputation of Excellent Timely Faculty School Quality of Feedback Instruction NOTE: SSI is the Noel‐Levitz Survey for on‐ground learners, PSOL is the Noel‐Levitz  17 survey for online learners.
  • 18. Peer Group Comparison Better than National data Better than consortium data We picked 10‐13 schools with similar  missions and circumstances Noel‐Levitz ran a special report for us 2006 (13 schools) and 2008 (10 schools)
  • 19. Largest Differences  ‐ Peer Group FY06 Primarily Online Students - PSOL 7.00 6.50 6.00 5.50 5.00 4.50 4.00 14. Info about 24. Tutoring 18. Convenient 20. Quality of 13. Faculty financial aid available registration instruction interactions LSC Peer Group 19
  • 20. What’s Missing? Student uses of technology Computer skills assessment Student success rates Comparison between online and on‐ ground students (using same survey)
  • 21. Students & Technology ‐ 1
  • 22. Students & Technology ‐ 2
  • 23. Student Demographics
  • 24. ITC Survey Creation Create a Student Technology Survey that: measures importance of, satisfaction with,  and usage of online college services. is applicable to both on‐campus and online  students. measures uses of technology and computer  literacy. compares survey results with student  success factors.
  • 25. http://www.lsc.edu/dahl b.dahl@lsc.edu