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Online Learner Satisfaction
   What do Students Say?
Option 1 ‐ PSOL
Why PSOL?
Response Rates
PSOL Basics
 There are 72 questions that comprise the PSOL. 
 Average completion time is 15 minutes.

 26 Priorities state...
The Importance of 
   Importance
Examples of Useful Reports
Student satisfaction breakdown by online 
program area
Primarily online vs. Primarily on‐campus...
2006 Data
            A.A. Students are Very Satisfied
6.2
6.0
5.8
5.6
5.4
5.2
5.0
4.8
4.6
      Reputation   Offerings   ...
Primarily Online ‐ LSC Students
6.0
5.8
5.6
5.4
5.2
5.0
4.8
      Tuition    Responds   Technical    Fin. Aid

       LSC ...
4‐year Trend Data




                    10
4‐year Trend Data




                    11
Strengths/Challenges
Noel‐Levitz identifies strengths and 
challenges based on your data.
I call these “Internal” strength...
Matrix for Prioritizing Action

                   Very Important

                                            18
        ...
The Noel‐Levitz 
                                 Prioritization Matrix
                             FY06 Noel-Levitz PSOL...
Lake Superior Connect
                                  Prioritization Matrix
                             FY06 Noel-Levit...
Matrix for Prioritizing Action #2

                             Very Important

                          29              ...
FY04 Survey Comparison Data


   7.00

   6.50

                                                                          ...
Peer Group Comparison
Better than National data
Better than consortium data
We picked 10‐13 schools with similar 
missions...
Largest Differences  ‐ Peer Group

           FY06 Primarily Online Students - PSOL

7.00

6.50
6.00

5.50

5.00
4.50

4.0...
What’s Missing?
Student uses of technology
Computer skills assessment
Student success rates
Comparison between online and ...
Students & Technology ‐ 1
Students & Technology ‐ 2
Student Demographics
ITC Survey Creation
Create a Student Technology Survey that:
  measures importance of, satisfaction with, 
 and usage of o...
http://www.lsc.edu/dahl
    b.dahl@lsc.edu
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2008 Online Learner Satisfaction

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Slides from my presentation about satisfaction surveys for online learners.

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Transcript of "2008 Online Learner Satisfaction"

  1. 1. Online Learner Satisfaction What do Students Say?
  2. 2. Option 1 ‐ PSOL
  3. 3. Why PSOL?
  4. 4. Response Rates
  5. 5. PSOL Basics There are 72 questions that comprise the PSOL.  Average completion time is 15 minutes. 26 Priorities statements (can add 10) 7 Information sources about school/program 11 Factors to enroll in the program 3 Overall satisfaction questions 14 Demographics questions (can add 1) NOTE: questions are answered on a 7‐point Likert scale, where 7 is high. 5
  6. 6. The Importance of  Importance
  7. 7. Examples of Useful Reports Student satisfaction breakdown by online  program area Primarily online vs. Primarily on‐campus Previous online enrollment Age breakdown: 24 & under vs. 25 & up Comparison to MnOnline consortium Comparison to Peer Group of Schools
  8. 8. 2006 Data A.A. Students are Very Satisfied 6.2 6.0 5.8 5.6 5.4 5.2 5.0 4.8 4.6 Reputation Offerings Library Quality LSC National A.A. Business Other 8
  9. 9. Primarily Online ‐ LSC Students 6.0 5.8 5.6 5.4 5.2 5.0 4.8 Tuition Responds Technical Fin. Aid LSC National Online On-Campus 9
  10. 10. 4‐year Trend Data 10
  11. 11. 4‐year Trend Data 11
  12. 12. Strengths/Challenges Noel‐Levitz identifies strengths and  challenges based on your data. I call these “Internal” strengths and  challenges. They might not be a strength  or a challenge when compared to others.
  13. 13. Matrix for Prioritizing Action Very Important 18 11 32 ? Very  Very Satisfied Dissatisfied ? ? Very Unimportant 13
  14. 14. The Noel‐Levitz  Prioritization Matrix FY06 Noel-Levitz PSOL - LSC Primarily Online Students 7.00 Importance 4.00 1.00 1.00 4.00 7.00 Satisfaction 14
  15. 15. Lake Superior Connect Prioritization Matrix FY06 Noel-Levitz PSOL - LSC Primarily Online Students 7.00 Importance 6.00 5.00 5.00 6.00 7.00 Satisfaction 15
  16. 16. Matrix for Prioritizing Action #2 Very Important 29 18 25 6 11 32 20 12 4 10 Somewhat Very  Satisfied Satisfied 1 30 8 Somewhat Important 16
  17. 17. FY04 Survey Comparison Data 7.00 6.50 SSI Import. 6.00 SSI Satisf. 5.50 PSOL Import. 5.00 PSOL Satisf. 4.50 4.00 Reputation of Excellent Timely Faculty School Quality of Feedback Instruction NOTE: SSI is the Noel‐Levitz Survey for on‐ground learners, PSOL is the Noel‐Levitz  17 survey for online learners.
  18. 18. Peer Group Comparison Better than National data Better than consortium data We picked 10‐13 schools with similar  missions and circumstances Noel‐Levitz ran a special report for us 2006 (13 schools) and 2008 (10 schools)
  19. 19. Largest Differences  ‐ Peer Group FY06 Primarily Online Students - PSOL 7.00 6.50 6.00 5.50 5.00 4.50 4.00 14. Info about 24. Tutoring 18. Convenient 20. Quality of 13. Faculty financial aid available registration instruction interactions LSC Peer Group 19
  20. 20. What’s Missing? Student uses of technology Computer skills assessment Student success rates Comparison between online and on‐ ground students (using same survey)
  21. 21. Students & Technology ‐ 1
  22. 22. Students & Technology ‐ 2
  23. 23. Student Demographics
  24. 24. ITC Survey Creation Create a Student Technology Survey that: measures importance of, satisfaction with,  and usage of online college services. is applicable to both on‐campus and online  students. measures uses of technology and computer  literacy. compares survey results with student  success factors.
  25. 25. http://www.lsc.edu/dahl b.dahl@lsc.edu

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