2009 NACADA Annual Conference Presentation: Customer Service AND Educational Advising (Concurrent 179)
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Educational Advising AND Customer Service ...
Educational Advising AND Customer Service
11:30:00 AM - 12:30:00 AM
Convention Center- 210
Exhaustion happens. The wear and tear of investing in students and the struggles of difficult interactions can culminate in silent resignation. Advisors are inclined to abandon principled protocols in favor of survival; even our advising veterans resort to prescriptive solutions and avoid expending energy in student guidance and constructive challenge. Considering student and parent expectations alongside advisor safety and sanity, our interactive discussion will deconstruct the typical advising session. We will explore the balance and tension between learning-centered advising and quality customer service en route to policies and practices that simultaneously achieve institutional goals and benefit students. Goal: free advisors for what they do best . Engaging with and investing in student success.
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