The Rise of SharePoint as a Business Critical Hub

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SharePoint has matured since its inception in the early 2000’s from a product that provides a lot of important features to a full blown platform that small and large business are building critical …

SharePoint has matured since its inception in the early 2000’s from a product that provides a lot of important features to a full blown platform that small and large business are building critical solutions on. The average $1 billion company maintains, on average, 48 disparate financial systems and uses 2.7 ERP systems. SharePoint enables incredible interoperability to these various systems in a way that’s consistent across various groups within the enterprise. In this session we will talk about how SharePoint can be used to create convergence across the various line of business systems in a way that not only saves time and money but also breaks down silos that impeded productivity and innovation.

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  • Worked with SharePoint before it was called SharePoint (12+ years)When the content management piece was a separate tool altogether. All the good old days…..not really….it sucked!!Progressive Insurance (the third-largest auto insurer in the US) and as a senior consultant for Crowe Horwath (one of the largest public accounting and consulting firms in the US)Founded a consulting practice that ran for 5 years.
  • We haven’t even touched the LOB integration scenarios much yet.These are SharePoint Specific requirements and integration needs (within SharePoint itself)The scope was broader but it had to start at the SharePoint level first, then extend to external platforms.A unified solution is what customers want and needThis is why SI partners were so important and critical to extending SharePoint beyond native capabilities.
  • Expanding native SharePoint It always starts small, then grows.Users started to learn the importance of aligning SharePoint initiatives to key business objectives.Personal and business spaceThis is when it changes from being a product to being a platform (in my opinion
  • I say social integration because social was defined outside the enterprise firstThe enterprise (Microsoft) needed to catch up with what has been happening on the consumer side for years
  • I say social integration because social was defined outside the enterprise firstThe enterprise (Microsoft) needed to catch up with what has been happening on the consumer side for years
  • No external integration with customers vendors or partnersConnection mechanism is a typical PC and BrowserNot everyone is using SharePointThose who are, only use it for documents or simple web site informationIT is the primary driver of the technology and platform in the beginning
  • More groups within the enterprise start using SharePoint for various purposesSome groups gain deep knowledge of specific functions such as: Need for getting data in and out
  • More groups within the enterprise start using SharePoint for various purposesSome groups gain deep knowledge of specific functions such as: Need for getting data in and outDependancy becomes operationalThis is where silos are brokenSilos here are both physical and virtual (process, disparate teams, geography)There is process and connection points everywhere in an organizationSome are obvious, some are not.
  • More groups within the enterprise start using SharePoint for various purposesSome groups gain deep knowledge of specific functions such as: Need for getting data in and outDependancy becomes operationalThis is where silos are brokenSilos here are both physical and virtual (process, disparate teams, geography)There is process and connection points everywhere in an organizationSome are obvious, some are not.
  • I call SharePoint the conveyer beltCan makes the process better, more efficient.Both sides can provide input to improving and managing the process.
  • Operational UsersStakeholders/customers (internal and external, executives)Basic reporting and BI in SharePoint, forms, team engagement, workflowAdvanced reporting and BI in SSRSAll in SharePoint
  • SOME of the systems that were integrated to make this workMore on this “on average in a later slide”
  • Consumerization of IT: Consumer technology becoming part of our business lives. employees don’t have patience to wait for static reports. Business professionals are demanding real-time, dynamic data delivered in an interactive and visually immersive experience
  • Oracle users face these problems because they can't build the solution into their apps and they have to build it separately. These tools are expensive, it's time consuming and they don't have the resource power to do that. That’s where SharePoint comes into play.Collapse disparate systems into a common platform and toolsetEXAMPLE: SalesForce integration with Quick Apps
  • The overall environment is bigger than Oracle and that the solutions are up to you. You have a choice. You can choose flexible solutions at a more affordable price. SharePoint enables incredible interoperabilityIt provides a rapid time to value because of its simplicity.
  • Connect business and industry apps through an organization-wide collaboration platformShare relevant data across different functions and respond to market changes on-demandImprove your LOB ROI while reducing business risk without “rip and replace”You cannot have ROI without adoption. You can’t have adoption without a strong value prop!!
  • But don’t just take my word for it…Over the past year, BCSP partners and customers have come together to lock on some of the main drivers of ROI for BCSP solutions Through 3rd party research, it was discovered that there is a particular “flow” to the value experienced by BCSPThese are some of the common benefits from a business, process, and IT perspectiveIT-related benefits are realized in “getting to the solution” which then drives process impacts around time and productivityBoth of these then lead to the business impact, which is often what can be measured in value (dollars and cents) {Summarize the benefits listed for each section}These benefits are what customers are seeing within their organization when they take the Business-Critical SharePoint approach, and these are all benefits that you want to bring to your organization to help deliver the best possible experience for your customers
  • - More than 50% of SP case studies- Customers are excited about these because they reflect business effectiveness
  • Customer applications without custom codeEnable the lions share of users to create the solutions they needSupported and upgradeableCustomization without the riskThe 80/20 rule applies here
  • Quite frankly most of this stuff isn’t rocket scienceDoing the everyday better than your competitorsThis is one of the reasons why I love the app store opportunityReusability, enablement, easy access, less risk, solution delivery, GETTING THINGS DONW

Transcript

  • 1. 1 SharePoint History Business Critical SP ROI through Adoption Integration Dan Barker, Global Product Manager Dell Software The rise of SharePoint as a business critical hub for LOB solution delivery
  • 2. 2 • Global PM and evangelist for Quick Apps for SharePoint • Worked with SharePoint since the “Tahoe” days • Stints as a software engineer, systems architect financial & data analyst, and general manager • Prior work at Progressive Insurance, Crowe Horwath, Rubbermaid, Pharmacia • Executive MBA from the Nance School of Business at Cleveland State University • Live in the greater Seattle, Washington area Who on earth is Dan Barker?
  • 3. 3 Agenda • SharePoint Over the Years • The Rise of Business Critical SharePoint • The Business & IT Relationship • A Real Life Example • Business Critical SharePoint Data Points • Tools • Q&A
  • 4. 4 SharePoint Over Time 2001 SharePoint Team Services (STS) 2003 Windows SharePoint Services 2.0 (WSS 2.0) 2001 SharePoint Portal Server (SPS) 2003 SharePoint Portal Server (SPS) 2007 Windows SharePoint Services 3.0 (WSS 3.0). 2007 Windows Office SharePoint Server (MOSS) 2010 Microsoft SharePoint Foundation 2010 2010 Microsoft SharePoint Server 2013 Microsoft SharePoint Foundation 2013 Microsoft SharePoint Server
  • 5. 5 The Early Years: 1998 - 2001 • 1996 Site Server – Dot com hype, getting websites up quickly • 1998 Site Server 3.0 – Commerce edition, content management, search, personalization, order processing • 2001 SharePoint Portal Server (SPS) – Tahoe / SharePoint Team Services S(TS) – Portal product that helped businesses aggregate corporate information through nav & search – Enter SQL as the data store & ASP.Net as the dev platform – Web parts (server controls) – digital dashboard design • 2001/2002 – Content Management Server (CMS) – ASP.Net functionality – Very popular/public web site use • Good for targeted scenarios but had little integration between them (portal and collaboration). Further integration was needed.
  • 6. 6 2001 • No YouTube • No FaceBook • No iTunes • No Twitter BUT… • Matchbox Twenty – If You’re Gone • Wikipedia is started • The first iPod is launched • Toyota Prius is launched • The Segway
  • 7. 7 The Early Years: 2003 • 2003 SharePoint Portal Server 2.0 (SPS) / Windows SharePoint Services 2.0 (WSS) were born – Built on a common base platform – SPS – Deep portal and search functionality – WSS – Core collaboration capabilities –Lead to viral adoption because of the ease of deployment – Adopted as an intranet solution – Ease of deployment led to mass adoption – Customers were excited about the ability to create team sites and departmental solutions (Collaboration and portal) on the same platform • Further integration was needed – Customers wanted one integrated platform for WSM, portal and collaboration
  • 8. 8 The Early Years: 2007 • Microsoft Office SharePoint Server (MOSS) / Windows SharePoint Services (WSS) 3.0 – Personalized Portals (MySites, Aggregation Web Parts) – Content Types, Workflow, Records Management, InfoPath Form Services, Enterprise Search (Fast) – Integrated collaboration, portal, search, content – Changed the way customers and partners thought about business collaboration – Consistent experience for both IT and end users – BDC – Business Data Connector - limited to only reading data from the external data sources – Connectors to SAP, Siebel, Dynamics 17,000 customers, 100m licensees, 4,000 Si’s, 1.3 billion in revenue.
  • 9. 9 Maturing as a Platform: 2010 • SharePoint Server 2010 / SharePoint Foundation 2010 – Business Connectivity Services (BCS) – supported updating, deletion and insertion of data into external data sources. – Excel, Access, User Profile Services, Query Throttling, Batch Query Support, Remote Blob Storage – External Lists (providing supporting large lists without burdening the SharePoint 2010 content database) – SandBox Solutions • Further integration was needed – Customers wanted more social features and integration, improved mobile/tablet experience
  • 10. 10 Maturing as a Platform: 2013 • SharePoint Server 2013 / SharePoint Foundation 2013 – Cloud ready (Azure/AWS or pure cloud play) – Office 365 – SharePoint/Office App Store – Search Engine Optimization & Analytics is in Search (FAST) – SEO – Cross-Site publishing – Yammer acquisition and integration – SP Social – Follow sites & people – Tags – Activity Streams – My Sites improvements – Cross-browser functionality (no active X!) – Device specific master pages – What Whaaaat? – Workflow Integration with Workflow Manager – oData in BCS – Branding Flexibility
  • 11. 11 SharePoint Over Time 2001 SharePoint Team Services (STS) 2003 Windows SharePoint Services 2.0 (WSS 2.0) 2001 SharePoint Portal Server (SPS) 2003 SharePoint Portal Server (SPS) 2007 Windows SharePoint Services 3.0 (WSS 3.0). 2007 Windows Office SharePoint Server (MOSS) 2010 Microsoft SharePoint Foundation 2010 2010 Microsoft SharePoint Server 2013 Microsoft SharePoint Foundation 2013 Microsoft SharePoint Server
  • 12. 12 SharePoint has been maturing…like Ron Howard..but better Complexity
  • 13. 13 A Picture in Phases -Phase 1 SharePoint External SpaceInternal Space The Great Divide Customer / Partner / Market Legal IT Sales Marketing Finance Content mgt. Doc mgt. Intranet HR Admin Customer Service
  • 14. 14 A Picture in Phases -Phase 2 SharePoint External SpaceInternal Space The Great Divide Customer / Partner / Market Legal IT Sales Marketing Finance Content mgt. Doc mgt. Intranet Forms Reporting/BI Search HR Admin Customer Service Workflow Workflow Navigation
  • 15. 15 A Picture in Phases -Phase 3 External SpaceInternal Space The Great Divide Customer / Partner / Market Legal IT Sales Marketing Finance HR Admin Customer Service SharePoint
  • 16. 16 SharePoint A Picture in Phases -Phase 4 The Extended Network Customer / Partner / Market IT Sales Marketing Finance Legal HR Customer Service int
  • 17. 17 Business Critical SP Connects Where Org Charts Don’t Business Critical SharePoint
  • 18. 18 BCSP Enhances the IT and business relationship Improves Organizational agility • improves organizational agility
  • 19. 19 A Real Life Example Top insurance company in the US • Contract group • Managed all IT contracts for Hardware, Software, Consulting & Services • Kept paper contracts in special file cabinets, peoples desks, and in some cases nowhere • Both business and IT project managers depended on the IT Control group to: – Procure necessary assets for their projects – Provide a single point of engagement – Understanding the timing of the process (SLA’s) – Provide transparency while in flight – Understand the overall IT budget and “control” costs – Cut a PO – Help IT and business sponsors/owners manage “Run the business” IT spend - 0 to operational in 6 months -
  • 20. 20 A Real Life Example Procurement group The Problem: • No centrally managed process • No centrally utilized system • No SLA • No transparency • Silos The Result: • Customers had to “call” to see where things stood • Lack of documented priority (Squeaky wheel syndrome) • “Hair on fire” procurement staff = snowball effect • 4-6 month completion estimate • Slower speed to market • Different answers from different people
  • 21. 21 A Real Life Example Procurement group – The black box
  • 22. 22 A Real Life Example The actual process Procurement Legal Exec Team BuyersCustomer Tax Silo Silo Silo Silo Silo SiloSharePoint
  • 23. 23 A Real Life Example Architecture IT Control SharePoint Sites IT Control Transaction Library InfoPath Form SQL Server Integration Services (SSIS) Transaction Warehouse MSRS Report MSRS Report MSRS Report Microsoft Reporting Services (MSRS) Report Users Operational Users Batch Process
  • 24. 24 A Real Life Example Disparate systems IT Planning (SQL) Oracle DW (Oracle) Project Management DW (SQL) ITC SQL Server SAM (SQL) IT Planning DB (Notes) Oracle Financials (Oracle) Oracle Primavera (Oracle) PSC (Notes) RTB Budget (Excel) Markview – 170 Systems (Web) ITC SharePoint (SharePoint) 9 11 2 3 4 5 76 8 12 10 Service Management (SharePoint) 13Color Key PC Purchase (Notes) 14 1 Not Currently Integrated (Future state) Current System Current System (Used in Automated Data Feed)
  • 25. 25 A Real Life Example Top 3 insurance companies in the US The End Result • Single source of the truth • A unified “operational” process • A unified system - SharePoint • SLA’s & Shorter Cycle Times • Internal & external transparency • Process improvement mechanism • Silo elimination • Faster speed to market • Happier customers & stakeholders • Operationally dependent on SharePoint = business critical = ROI
  • 26. 26 LOB systems Device Proliferation Mobile Workers Less funding to modernize Mobility Expecting interactive collaboration Expecting immediate access Need to maximize existing systems Data to grow 44x over the next decade 1 BI is No. 1 technology priority for CIOs 2 Challenges with inter- operability 1 IDC Digital Universe Study, sponsored by EMC, May 2010; 2 www.computerworld.com/s/article/9223502/The_top_10_tech_priorities_of_CIOs; 3 Business Intelligence Purchase Drivers and Adoption Rates, Gartner Only 28% of potential BI users have meaningful access 3 Market drivers
  • 27. 27 The problem—multiple, disparate applications The average $1 billion company maintains, on average, 48 disparate financial systems and uses 2.7 ERP systems Source: The Hackett Group
  • 28. 28 Resulting challenges
  • 29. 29 Become a connected organization From systems of record to systems of engagement SalesEngineering Human Resources Procurement Administration Operations Customer Service Finance Business Process/Workflow
  • 30. 30 Connected enterpriseConnected systems Connected value Value of line-of-business connectivity
  • 31. Outlier ROI
  • 32. 33 Business-Critical SharePoint Partner Program
  • 33. 34 Tools are Critical • Use SharePoint as the unified UI across teams and groups • BCSP - Integrate and elevate • Need a way to integrate…..EASILY • Cross Skillset enablement (tech/non-tech) • Use SharePoint as a “platform” and engagement mechanism • There are a lot of scenarios (forms, charts, calendaring, navigation, workflow, BI, reporting, KPI’s, security)
  • 34. 35 Visually elevating critical data In a familiar user experience Dell Quick Apps for SharePoint
  • 35. 36 Enhance Navigation With Panel Menus Quickly Create better Forms Including Tabs Lists/views Charting Forms Data filtering Data integration And more! Display Data in a Drop Down Control From Any List Easily Combine Data From Multiple Lists Easily Create Vibrant 3D Charts Quick Apps for SharePoint Elevate the visualization of critical information to your end users Workflow compatible
  • 36. 37 Summary • SharePoint is a Platform not a Product • As a platform it can act as a common language – Between IT and the Business • Everyone usually has access • Most scenarios are not incredibly complex • Destroy silos and connect people • SharePoint is the conveyer belt of the business • Doing the everyday better than your competition • Operational = business critical = adoption = ROI
  • 37. 38 Contact Information • Dan’s Contact information – Email: d_barker@dell.com – Twitter: @BarkingD – LinkedIn: http://www.linkedin.com/in/danielbarker – Blog: http://danbarker.typepad.com/changeplane/ – Pager Number: Just Kidding
  • 38. Thank you