Candidate Introduction
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Candidate Introduction

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An interview format used to help position and direct questions

An interview format used to help position and direct questions

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Candidate Introduction Candidate Introduction Presentation Transcript

  • ΔBusiness Definition Δ Strategic Direction Δ Core Strategies
    Candidate Introduction
    Barry Hammond
  • Business Definition Δ Strategic Mission Δ Core Strategies
    Barry Hammond
  • Defining The Purpose
    Value
    Performance
    Δ
    Vision
    Δ Business Analysis
    Δ Training
    Δ Process Improvement
    Δ Cross Team Building
    Δ Due Diligence
    Δ Respond, triage, analyze problems through to their resolution.
    Δ Collaborate with business units, IS and QA to solidify acceptable problem management processes.
    Delivery
    Control
    Delivery
    Carry out management of the client services function. Define service levels and monitor performance. Responsible for specification, agreement and application of standards and for resolution of clients’ problems.
     
    Δ Change agent to imbed excellence within a team
    Δ Drive satisfaction by the customer to each interaction
    Δ Connect passions to a company’s vision
    Δ Implement SRP of excellence in customer care
    Δ Training strategy on verbal and action communication
    Control
  • Tactics
    Standards and Metrics are relegated by the terms of a SLA between the business and Client Services. These standards of service levels determine the STANDARD by which usual and customary response and/or to resolution of a client’s problem. To adequately determine if these levels are met statistics and metrics are utilized to measure performance.
    When these categories
    are measured in minutes
    against the SLA a sliding
    metric for each statistic can
    be formulated over time to
    determine the SLA
    measurement is both a
    reasonable STANDARD
    by time and complexity.
    Total Open to Total Close
    Total Open to 1st Contact
    1st Contact to Total Close
  • Value
    Individual awards for going up & beyond the scope of the position
    Teaming awards for executing high project performance.
    $3,000 /unit cost reduction while reducing energy requirements and instrument size.
  • Passion
    Your team coming to work every day with ideas about
    how to make a difference
    Jumping out of bed in the morning enthusiastic about
    the day ahead… Yes! I am excited to do this today!”
    Passion meets purpose when business objectives are met.
    Passion and purpose leads to the other “p” that you need – persistence.
    If there’s no love in what you do (or at least like it a lot) there is no motivation to persist. 
    With out persistence, the success rate is nil.
  • Engagement
    Virtual
    Multi-cultural
    Employees
    Teams
    A culture of positive engagement can make the impossible an every day experience.
    External
    Customers
    Internal
    Clients